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Consulta las opiniones de los clientes
Absolutely excellent customer service from Heater Shop. I contacted them this morning about a radiator I had bought from them in 2023 which had failed, and within minutes Tracey had replied and pro... Ver más
Just ordered a thermostatic tubular heater from The Heater Shop and found their website very easy to navigate and very quick process in ordering. I shall now look forward to receiving my item which s... Ver más
This is the second Isolar Boost I have bought from Heatershop UK; this one for my daughter who has a new solar PV installation. My existing one has saved 64 kw since it was fitted on 25 Aug. Piping... Ver más
Información sobre la empresa
Escrito por la empresa
At Heater Shop, we specialise in supplying premium and budget electric heaters and electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. As standard we offer free next-day delivery to most of England, Scotland & Wales, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price. Call 01473 276686 and speak to us today.
Información de contacto
Edison House, Edison Close, IP3 9GU, IPSWICH, Reino Unido
- 01473 276686
- sales@heatershop.co.uk
- heatershop.co.uk
4,6
Excelente
563 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 55% de las opiniones negativas
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Beware of Next Day delivery promise - check carefully for the actual delivery day
Promised next day delivery even thought it 10.00pm night when I ordered. Company argued that they meant orders before 3pm but this was not clear on their website. There is a counter up to 3pm but if you order later, as I did, the counter is not there. There is one other prompt about the time during the ordering process but it is possible to complete the purchase without seeing this because it is below the continue or payment buttons and one must scroll down to see it. Meanwhile, at the top of the page in clear view on every page is a logo stating Next Day Delivery. I have alerted the company to this change required to their webpages so as not to mislead customers.
DHL used for delivery and they failed to deliver even on what Edison House said was the next day.
When delivered DHL did not follow instructions to put in porch and reported that I signed for the package when no-one was in and it was left outside of the door.
26 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the delivery and that DHL did not follow your instructions as expected. We completely understand how frustrating that must have been.
Just to clarify, our next working day delivery applies to orders placed before 3pm, and our website does show a live countdown to the daily cut-off time. As your order was placed after 10pm, it was processed the following working day, in line with the service we advertise.
That said, we sincerely apologise for the additional delay caused by DHL and the way the parcel was handled on delivery. While this was unfortunately outside of our control, we are actively addressing such issues with our courier to improve the experience for our customers.
I found the site very easy to navigate…
I found the site very easy to navigate and as I knew which product I wanted to purchase beforehand it made the transaction very quick and easy
25 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thanks for the top rating! We’re glad you had a great experience.
Very prompt response to question sent…
Very prompt response to question sent in email and next day delivery promised with no delivery charge.
25 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Fantastic to hear, thank you very much for the really great review.
Simple and easy
24 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you for the 5 star rating.
Easy process to order
Easy process to order. I’ll update my review once product received and fitted.
20 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you for the 5 stars. We really appreciate it!
Great value and service
Great value and service, used before.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you for the great review! We can’t wait to have you back with Heater Shop.
Very helpful and knowledgeble
Very helpful, good knowledge of their products, they can advise on the most suitable radiators. No long wait on the phone either.
16 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thanks for the kind words – We’re delighted to have met your expectations!
fantastic
I'm not a big fan on ordering from the internet
but this shop was really easy to use and they except PayPal
11 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thanks a ton for the great review – We’re thrilled to hear you’re satisfied.
Quick
Quick service, got a better price then excepted, happy bunny.
9 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Very easy to organise the delivery
Very easy to organise the delivery
6 de septiembre de 2025
Opinión espontánea
Respuesta de Heater Shop
So glad you had a smooth and pleasant experience. Thanks for choosing us!
Ordering is very easy
Ordering is very easy, and the website is great.
29 de agosto de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you for the positive review – Your satisfaction means everything to us.
Will - Customer Service
Placed order today with Will.
If this is the type of Customer Service they offer all customers I can’t recommend them highly enough.
Thank you
29 de agosto de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for taking the time to share your experience with Heater Shop. We take pride in knowing our customers are happy with their ordering experience.
Extremely easy
Used multiple times - very easy to deal with and get stuff done.
29 de agosto de 2025
Opinión espontánea
Respuesta de Heater Shop
What a pleasure it is to read your review – Thank you for taking the time!
Seem to be an organised well run and…
Seem to be an organised well run and competitive company
26 de agosto de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Respuesta de Heater Shop
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the heating community.
Really easy to use site and good value
Really easy to use site and good value
21 de agosto de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Respuesta de Heater Shop
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Simple clear website.
Simple clear website.
Very easy to use website & very competitive pricing.
15 de agosto de 2025
Opinión espontánea
Respuesta de Heater Shop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Item in stock at a good price and easy…
Item in stock at a good price and easy purchase with free delivery
4 de agosto de 2025
Opinión espontánea
Respuesta de Heater Shop
Thanks so much for sharing your experience with us. We hope to see you again soon.
Respuesta de Heater Shop
Thank you for your positive comments about our service.
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