Hello Vans Opiniones 1558

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This is my first time with Hello Vans and my first impression is very good. A huge amount of thought has gone into making the system efficient and warm. Great call centre staff and Mehdi and Ahmed we... Ver más

Valorada con 5 estrellas sobre 5

Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... Ver más

Valorada con 4 estrellas sobre 5

Nice and friendly staff. Mehdi and his team were really helpful throughout the move. Bit disappointed when added additional hours and person in the middle of moving , I had to pay by bank transfer onl... Ver más

Valorada con 5 estrellas sobre 5

Fantastic service from two lovely young men, Hamza and Shaheed. They packed and unpacked everything with genuine care and did a great job. Definitely the best men and van team I've ever had the ple... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de mudanzas
  2. Servicio de mudanza y depósito
  3. Servicio de traslado de pianos

Escrito por la empresa

Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 72% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent movers

I had a great experience with my movers, both professional and highly recommend. My move went smoothly from start to finish. They assisted above and beyond. Moving is stressful and they did the upmost to assist. Thank you

1 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Job well done!

Farid & his team did a really great job. On time, efficient and well organised when it came to packing and unpacking the truck. Fantastic work getting our 3 seater couch down 3 floors without a complete disassemble. We would happily call them again if the need to move arose.

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys were fantastic

These guys were fantastic! Never seen people work so hard. They were on time and very friendly. Good job done and thank you.

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely excellent service

Absolutely excellent service. We were let down on the day( Saturday ) by our movers, and we had a quote and a removal van turn up within 90 mins. Absolutely excellent service, 2 lovely helpful guys. Absolutely astounding service at a fair price!!

31 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had an excellent experience with this…

I had an excellent experience with this moving driver. They arrived on time, was very polite, and handled my furniture carefully. Everything was packed and transported safely with no damage. The whole process was efficient and well-organized. I would definitely use their service again and recommend them to anyone moving house. Shahid and hamza

29 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had a very positive experience with Taha and Hellovan

We had a very positive experience with Taha today. He was extremely efficient and handled all our belongings with great care and attention. Despite the heavy rain, the move was completed smoothly and without any stress. It was by far the easiest and most stress-free move we’ve had so far. We would highly recommend Taha and Hellovan service, we would not hesitate to use them again in the future. Communication from Hello Vans throughout the entire process was excellent and faultless. Thank you once again.

27 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is the worst company…

This company is the worst company andctrustpilt are removingvmy review so that all are good reviews this site is not to be trusted either.
Hellovans driver will harrass you and message you and customer's will laugh at you if you dare to complained. I still have the text message from the driver and still after blocking he kept messaging me. Worst company ever.

14 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

My experience with this company was…

My experience with this company was absolutely awful. I booked 2 people to move roughly 75sqft of belongings from our flat to our storage unit (10min driving). I did all the packing ahead of them arriving, except the mattress and the tv and everything was stored between the bedroom and the living room so easy to collect. I even brought a large portion of the belongings downstairs myself to assist the movers. I was expecting the move to take 2h so I took the hourly rate of £75/hour. I recognise that was too ambitious and this might have required 3h of work but that should have been the maximum. The service was so slow that it ended up taking 7hrs which cost me an extortionate additional amount of £479. The movers asked me to pay that amount on another bank account than the one I paid the deposit to. It was called "Baktiar Removal London Limited", which was very strange. They asked me to pay the additional sum while my items were in their van, the storage company where we were moving the items to were about to close and they explained to me that they wouldn't unload the van before I paid them so it felt I had no choice but to accept. Even after paying for all of these extra hours, they stopped working at around 5pm and left me with 60% of my belongings outside the storage unit claiming this was time for them to leave. I had to pay them an extra £75 on that same bank account to get them to finish the job. The overall total cost of my move including the deposit was therefore £614. I feel extremely uncomfortable about this. We don't have that much money and it is clear they abused from their position. I recommend to avoid this company at all cost. I am thinking about submitting an official complaint against them. I think the people working at the storage facility could also confirm that the movers have been abusive.

25 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I could not rave more about Ali and his…

I could not rave more about Ali and his team!

They contacted me the day before removal to introduce themselves and re-confirm arrival time.
On the day of removal they were right on time, came in and assessed the load to be moved and talked through number of rounds needed with the van.
They disassembled and reassembled all bulky furniture and moved all items with great care.
The whole job was done in 3.5 hours (moving a 1 bedroom flat with full set of furniture).
Ali and his team were friendly and respectful and had a smile on their faces the whole way through. Could not recommend more!!

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and efficient service

This was my second time in a year using Hello Vans, and I received exceptional, and professional service from Ali and his colleague. The pair were efficient, and they handled all my belongings (sofas, bed, multiple boxes) very well. Booking was straight forward, too, and I received good communication from Ali the day prior to confirm the team’s arrival. Thank you very much!

2 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mehdi and his team were great

Mehdi and his team were great! They moved a heavy sofa up 3 flights of stairs, including helping us take doors of hinges without issue. I would highly recommend them as movers. They handled all the equipment carefully to ensure no damage.

18 de enero de 2026
Opinión espontánea

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