Tenancy.Cleaning Opiniones 

1600
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Shaida and Zanko team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend... Ver más

Valorada con 5 estrellas sobre 5

Moji and his team did an absolute fantastic job cleaning my home today. They were extremely professional, polite, and obliging from start to finish, and they worked exceptionally hard to ensure every... Ver más

Valorada con 5 estrellas sobre 5

I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and wo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had the Nesh Team come and do a full end of tenancy clean. They have left the place absolutely sparkling. They completed everything I asked for and they’ve done such a good job honestly could not ha... Ver más

Información sobre la empresa

  1. Servicios de limpieza

Escrito por la empresa

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 59% de las opiniones negativas

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4,4

Todas las opiniones

(1600)

495 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Recommend

Moji's team arrived on time and completed the job quickly and professionally, the house smells amazing and is very clean!

14 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shaida and Zanko team were amazing

Shaida and Zanko team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend them to anyone looking for a cleaner. Didn’t take long to clean at all either! They brought all their own equipment too and the booking process overall was very smooth

2 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m extremely happy with the cleaning…

I’m extremely happy with the cleaning service provided by Shaida and Zanko. They were very efficient, professional, paying great attention to detail and making sure everything was cleaned to a very high standard.
They worked hard, were well organised, and went above and beyond to ensure the property was left spotless. Their dedication, friendly attitude, and commitment to doing a great job really stood out.
Also would like to highlight the excellent customer support. When booking over the phone, the team were very polite, clear, and helpful, explaining everything properly and being completely transparent about the costs, with no hidden charges or unpleasant surprises. This gave me confidence in the service from the very beginning.
Well done to the entire team for providing such a professional and reliable service, from the initial booking right through to the cleaning itself.

Thank you for your hard work!

15 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great and Easy Clean

Shaida and Saza were exceptional they end of tenancy clean was done to a high standard and ready for the new tenants. They were also able ro squeeze in an extra room last minute and handled all the comms with their office. Thank you ladies

13 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had the Nesh Team come and do a full…

I had the Nesh Team come and do a full end of tenancy clean. They have left the place absolutely sparkling. They completed everything I asked for and they’ve done such a good job honestly could not have asked for better cleaner!! The value for money is great I would definitely use them again and recommend further! Thanks

13 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Moji and his team did an absolute…

Moji and his team did an absolute fantastic job cleaning my home today. They were extremely professional, polite, and obliging from start to finish, and they worked exceptionally hard to ensure every room was left pristine and immaculate. They were an absolute pleasure to have in the flat, and their attention to detail was brilliant. I will definitely be using their services again and cannot recommend them highly enough. Thank you, Moji and team!

13 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great job

Nesh Team from Tenancy Cleaning did a great job cleaning the flat and went above and beyond with taking out the bins and rubbish.

9 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ali and his team were polite

Ali and his team were polite, efficient, and did a thorough job. They also kept me updated on their timings as we’d agreed. Thank you!

9 de noviembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

It was an amazing experience.they did…

It was an amazing experience.they did really good job.very easy to contact and they replied quickly.Special thanks to Christos and his colleague.They are very polite and friendly .Thank you so much .Highly recommended .

8 de noviembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I am extremely disappointed with the…

I am extremely disappointed with the way you have handled my complaint, particularly your attempt to justify the poor quality of service rather than acknowledge the shortcomings in the service delivered.This is completely unacceptable. Customers pay for a professional cleaning service as end of tenancy because they expect the work to be completed properly, not because they want to spend their own time supervising cleaners or correcting their work afterwards. Worst services please never ever try this organisation. They don't have their own team even they don't bother after sales service. Once they receive the payment from the customer they won't even respond your complaint. I would say please it is one of the worst service.

1 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Dear Syed,

We are sorry to hear that you are dissatisfied with your experience. However, we believe it is important to clarify the circumstances for anyone reading this review.

The property was found to be in considerably poorer condition than anticipated when the original quotation was provided. On the day of the service, our customer support team contacted you to explain that the actual condition required substantially more work, with several areas needing repeated cleaning. The estimated workload was approximately double the scope covered by the original quotation.

An additional charge was therefore communicated to you to account for the extra work required. Unfortunately, you declined the additional payment and ended the telephone conversation. Nevertheless, our cleaning team proceeded with the service based on the original amount paid rather than cancelling the booking.

Regarding your comments about our cleaning teams, we would like to clarify that we operate through appointed and established subcontracted cleaning teams across the UK. This is our standard operating model and does not mean that we engage random or unaffiliated cleaners.

We also strongly disagree with your suggestion that we failed to respond to your complaint. Our customer support team reviewed your concerns, considered the available photographs and booking information, and provided an explanation of our position. We have not ignored your complaint; rather, we have reached a different conclusion based on the circumstances and the agreed scope of service.

We understand that you expected more from the service, but it is equally important to recognise that additional work cannot reasonably be expected without agreement on the additional cost.

We remain confident in our position and are prepared to provide the relevant booking records, correspondence and photographic evidence should the matter be referred to an independent consumer complaints body.

We regret that your experience did not meet your expectations, but we believe we have acted reasonably and transparently throughout the process.

Kind regards,
The Tenancy Cleaning Support Team

Valorada con 5 estrellas sobre 5

Ismael's team was professional

Ismael's team was professional, effective and punctual, hire them if you need the best service.

7 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Thank you, Mayank, for your wonderful feedback!

We're delighted to hear that Ismael's team provided a professional, efficient, and punctual service. Your recommendation means a lot to us, and we'll be sure to share your kind words with Ismael and the team.

Thank you for choosing Tenancy.Cleaning!

The Tenancy Cleaning Support team

Valorada con 5 estrellas sobre 5

Outstanding Service and True Commitment to Customer Satisfaction

I have used Tenancy Cleaning for several years and have always found them to be reliable, professional, and responsive. Most recently, there were a few issues following a clean, but what really stood out was how quickly and positively the team responded. They listened to my concerns, arranged a return visit without any fuss, and worked hard to put everything right.

Their customer service has been excellent throughout, with clear communication and a genuine commitment to customer satisfaction. It's refreshing to deal with a company that takes feedback seriously and is willing to go the extra mile to resolve issues.

Thank you to the entire team for your professionalism and support. Based on my experience over the past six years, I would happily recommend Tenancy Cleaning to anyone looking for a dependable and customer-focused cleaning service.

3 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Hi Pramod,

Thank you so much for your continued trust and for taking the time to share such thoughtful feedback.

It has been a pleasure supporting you over the past six years, and we truly appreciate your loyalty. While we're sorry that a few issues arose following the recent clean, we're delighted that our team was able to address your concerns promptly and arrange a return visit to put things right.

Customer satisfaction is extremely important to us, and we always strive to listen, communicate clearly, and find the right solutions whenever something falls short of expectations.

Thank you again for your kind words and recommendation. We look forward to continuing to provide you with reliable service for many years to come.

Kind regards,

The Tenancy Cleaning Support team

Valorada con 5 estrellas sobre 5

Post-move clean

The team worked hard all day to clean a property we were moving into. They had to work around a decorator who was on site.
They did a very thorough job and were keen to ensure we were happy with the result before leaving.

5 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Hi Anthony,

Thank you for taking the time to share your feedback!

We're delighted to hear that the team worked hard to deliver a thorough clean, even while working around the decorator on site. We always aim to be flexible, attentive, and ensure our customers are happy with the results before we leave.

We'll be sure to pass your kind words on to the team. Thank you for choosing Tenancy.Cleaning, and we hope to work with you again in the future!

Kind regards,

The Tenancy Cleaning Support team

Valorada con 5 estrellas sobre 5

Moji's team did a brilliant end-of-tenancy clean

I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and worked quickly without cutting corners — the kitchen, bathroom and windows looked better than when I moved in. Moji and the team were friendly, professional and easy to communicate with, and the booking process was simple. Exactly what you need during a stressful move. I'd happily use them again and recommend them to anyone moving out.

5 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Hi,

Thank you so much for your fantastic review!

We're delighted to hear that Moji and his team made your end-of-tenancy clean a smooth and stress-free experience. It's wonderful to know that their punctuality, professionalism, and attention to detail made such a positive impression, and that you were pleased with the results throughout the property.

We'll be sure to share your kind words with Moji and the team. Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy.Cleaning.

We wish you all the best in your new home and hope to assist you again in the future!

Kind regards,

The Tenancy Cleaning Support team

Valorada con 5 estrellas sobre 5

Moji & team - spotless job! Would recommend

We had Moji and his team come around yesterday to do our clean and it was fantastic. Super friendly, attentive, lending a hand the entire time he was there. The cleaning job was spotless.

Booking was seamless and straightforward. Gave us a quote and upon confirmation booked us in right away.

Would reach out to them again next time we move!

4 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Hi Erica,

Thank you for your lovely review!

We're thrilled to hear that Moji and his team delivered such a fantastic cleaning service. It's great to know that their friendly approach, attentiveness, and attention to detail made the experience a positive one, and that you were happy with the spotless results.

We're also pleased that you found our booking process smooth and straightforward. We'll be sure to pass your kind feedback on to Moji and the team.

Thank you again for choosing Tenancy.Cleaning and for recommending us. We look forward to helping you again with your next move!

Kind regards,

The Tenancy Cleaning Support team

Valorada con 5 estrellas sobre 5

Abubakr and team was great.

Abubakr and team was great.
Very efficient and flexible.
Would have them again for cleaning.

4 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Hi Bas,

Thank you for your kind feedback!

We're delighted to hear that Abubakr and his team provided an efficient and flexible service. It's always great to know that our customers are happy with the work carried out and would be happy to use us again.

We'll be sure to share your appreciation with Abubakr and the team.

Thank you for choosing Tenancy.Cleaning. We look forward to assisting you again in the future!

Kind regards,

The Tenancy Cleaning Support team

Valorada con 5 estrellas sobre 5

Robert's team was efficient and…

Robert's team was efficient and thoroughly cleaned the flat. Thanks.

2 de noviembre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Hi Kalyani,

Thank you for your lovely feedback!

We're pleased to hear that Robert and his team provided an efficient service and left the flat thoroughly cleaned. Your satisfaction means a lot to us, and we'll be sure to pass your kind words on to Robert and the team.

Thank you for choosing Tenancy.Cleaning. We hope to assist you again in the future!

Kind regards,

The Tenancy Cleaning Support team

Valorada con 3 estrellas sobre 5

prompt and friendly cleaners

The cleaners turned up on time, attended to everything I had put on the list but I did have to prompt them and point things out so it was done thoroughly. They did make sure that I was happy with how it looked after they had cleaned. They were friendly. They did miss bits and take longer than I would have liked but did apologise for it. Make sure they go through everything on the list!

30 de octubre de 2026
Opinión espontánea
Logotipo de Tenancy.Cleaning

Respuesta de Tenancy.Cleaning

Hi,

Thank you for taking the time to share your feedback!

We're delighted to hear that our cleaning team arrived on time, completed everything on your list, and made sure you were happy with the results before leaving. It's also wonderful to know that you found the team friendly, attentive, and our service good value for money.

Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy.Cleaning.

We look forward to assisting you again in the future!

Kind regards,

The Tenancy Cleaning Support team

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