Recieved two deliveries now and have been very impressed by what has been sent. The selection and quality of the items is really great. I will continue with this subscription and will reccome... Ver más
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Consulta las opiniones de los clientes
Very disappointing! The contents were very basic items I could buy in any supermarket a lot cheaper than the subscription price! Cancelled immediately! Avoid avoid avoid!
La empresa ha respondido
I am surprised at the negative reviews, as we personally love our Yummy Box! Yes, it's not always snacks and can sometimes be things like air fryer cooking oil or truffle mayo - but they're useful i... Ver más
La empresa ha respondido
Fantastic experience. My first box was great. Taco seasoning, wraps, a BIG bag of crisps (not an individual bag), chocolate, fibre powder, non-alcoholic drinks, pasta sauce, musili, fancy tea, kat... Ver más
La empresa ha respondido
Información de contacto
Northgate House, Upper Borough Walls, Bath , BA1 1RG, Bath, Reino Unido
- hello@helloyummy-box.com
- helloyummy-box.com
3,6
Medio
237 opiniones
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Update on my customer service experience having complained about the poor contents of my first Yummy box, in addition to my product review
Furthermore in addition to my review of the contents below, I'm *still* chasing them to ensure they've cancelled my second box payment even though I gave them instance notice of cancellation as soon as they'd finally sent me the first box I ordered several weeks after ordered in it with no update (which I also had to chase them for). So far I've had to send three emails/customer forms to get them to even respond. In their response just now they didn't directly answer *any* of my questions properly, they didn't take any of my concerns seriously, and just copied & pasted the last half of the email so it didn't match the first half of their email or my actual complaints. They didn't open a complaint and/or resolve it properly as retailers usually do, they ignored my expressing concern about having to chase them, and that I was explicitly wishing to make a formal complaint. The customer service agent who replied to me was Rosie & she was mainly concerned with telling me off for saying 'rude' things about their products (!) - it was utterly bizarre. If course I'm saying rude thing Rosie I'm extremely unhappy about their quality that is the whole point I'm trying to communicate, that is just huw bad they are. They seem to have extremely poor customer relations standards both in response times & replying properly & seem to not care if you are concerned or unhappy about what you've been sent at all!? It's pretty shocking really considering it's a food box subscription service - you need to send out food people might actually like guys?!. This all leads me to believe they're happy to take your initial payment even if you don't want their products, they do not offer you a chance to return said products and seem to ignore your requests at complaining and requesting a refund - which is extremely worrying practice for an online subscription retailer. It seems very suspicious to me if this is the usual service people receive. I already had to contact them twice before I even received my box because they were late taking the payment compared to the day I ordered it. Whole experience from beginning to end was a nightmare and nothing like their adverts!
Initial product review:
They sent me a load of rubbish for a £15 per month subscription. Nothing unusual or nice or new to try, literally sent a tub of plain salt, plain peanut butter, plain, basic honey nut muesli, no sugar uht milk carton, alcohol free beer can & a few tortilla wraps - for £15 a month! There was a very small flapjack too plus a small drink can & basic vitamin water. I've asked for a refund! This is a joke! What is the point of a snack box where they send you below basic cupboard ingredients like salt and uht milk - what an I supposed to do make a salt filled tortilla wrap & dip it in no sugar milk? I supposed I can make the world's most cardboard breakfast with my plain muesli & no sugar uht milk? Where are the actual nice things here?
10 de febrero de 2025
Opinión espontánea
Customer service heros and SUPER quality box
From the customer service ( shout out to Rose in particular 🌹) to the value/ quality of this box. Be sure not to miss out - it never fails to delight.
4 de febrero de 2025
Opinión espontánea
Respuesta de Helloyummy Box
Hi Isabelle,
Thank you for leaving such a lovely review!
We are happy to hear that you have been enjoying your monthly boxes and that you are satisfied with the customer service!
Thank you for being a loyal customer and here’s to many more delightful discoveries ahead! :)
Best,
Poor customer service
The boxes were ok, not great, but customer service has been really poor. There is no option to cancel subs via the website, you have to email them. I had an email from yummy box that implied I just had to cancel by the 1st of the month to not get that box, when I did this I was told it was the 24th of the previous month and I am being charged for a box I don’t want - I’m sure this could have been resolved but no one seemed willing to do that
30 de enero de 2025
Opinión espontánea
Respuesta de Helloyummy Box
Hi Linsey,
Sorry to hear that your experience with our customer service didn't meet your expectations.
I can see that the situation has now been resolved with yourself and your subscription cancelled as requested.
We try to make our cancellation policy clear throughout the sign up process and via our FAQ section on our website and can see no previous communications where we state our cancellation deadline is the 1st of the month, but we apologise for any confusion you have had surrounding this.
We hope you will be back to give Hello Yummy Box another try, with each box providing a unique experience with and new treats to discover! If you have any further questions please feel free to reach out to us at hello@helloyummy-box.com :)
Yummy treats indeed
On my third box and this is the best so far - impressed with the selection and quantity.
22 de enero de 2025
Opinión espontánea
Respuesta de Helloyummy Box
Hi Louise,
Thanks so much for the lovely feedback! We’re absolutely chuffed to hear you’re enjoying your experience with us. Here’s to many more delightful discoveries ahead!
Respuesta de Helloyummy Box
Hi Yvonne,
Thanks so much for the lovely feedback! We’re absolutely chuffed to hear you’re enjoying your experience with us. Here’s to many more delightful discoveries ahead!
Not exactly yummy
Attempted to cancel subsequent boxes after receipt of first box, but was told that this request would have to be submitted before this has even been received, which seems ridiculous.
Received second box today, really disappointed with contents and not worth the price. We had signed up to yummy box to try out some treats and snacks that we hadn't purchased before, but instead received muesli (2 boxes in a row), alcohol free beer(2 boxes in a row), a bottle of milk substitute, none of which really constitute tasty treats or things we would want/consume. We received a few items we would regularly buy but nothing exciting and things we already had in (protein wraps, salt, hazelnut spread). Then a few items that sounded interesting, (apple and almond bakes, beanut butter bites) bug the packs received of these were ridiculously small (basically just one mouthful). Therefore we definitely would not be purchasing again.
18 de enero de 2025
Opinión espontánea
Respuesta de Helloyummy Box
Hi Shaun,
Thanks for taking the time to share your thoughts! I’m sorry to hear that the products haven’t quite hit the spot for you lately. We really appreciate your feedback.
If there’s anything else you’d like to chat about, feel free to drop us a line at hello@helloyummy-box.com. We’re always here to listen and help out.
Kind regards,
Very short dates - disappointing
The boxes are a fun experience, but I have bought a few now where most of the products are so close to being out of date that it just isn't worth it! For £15.99 I would expect much better. Not overly impressed as this has been the case with a few boxes.
17 de enero de 2025
Opinión espontánea
Respuesta de Helloyummy Box
Hi Lucu,
We’re glad to hear you’ve been enjoying the boxes! I’m sorry to hear about your concerns regarding the short-dated stock. That doesn’t sound right. While some products do have a naturally shorter shelf life, we always aim to provide items with a good amount of time left.
If you could drop us a line at hello@helloyummy-box.com, we’d be more than happy to help you further.
Best,
Great selection of products and drinks…
Great selection of products and drinks and brilliant customer service too.
20 de diciembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Hayley,
Thank you for your review!
We are glad that you have been enjoying your boxes so far and you are happy with the customer service - we try to make sure our customers are looked after!
We hope you love your upcoming boxes and excited for you to see what's in store :)
Best,
I absolutely love receiving my monthly…
I absolutely love receiving my monthly box
I love a surprise too
I have never been disappointed with the contents
If there’s something I know I wouldn’t use I save it and put it in a gift box for someone else!
The customer service is positive and friendly
The price is very reasonable and sometimes there’s an offer which I like to take advantage of for friends
20 de diciembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Jayne,
Thank you for leaving a five-star review! ⭐
We are happy to hear that you have been loving your monthly boxes so far and the contents inside! We are also glad to hear that you're satisfied with the customer service.
Thank you for being a loyal customer and we are excited for you to see what's in store for your upcoming boxes :)
Best,
I enjoy the boxes but !!!!!!!!
I enjoy the boxes but it us disappointing to receive numerous amounts of the same items(the problem is if you dont like 1 item your not going to like 3 packs of them so doesnt justify the price)
Also received items we have received in previous boxes
17 de diciembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Sheena,
Thanks for leaving a review!
We are glad to hear that you’ve been enjoying your monthly boxes.
We really appreciate your feedback on the product selection and will make sure this is passed onto our team to ensure we continue to keep curating exciting monthly boxes that our customers enjoy.
Each of our boxes create new experiences for our customers and whilst we do sometimes include repeated products to enable new customers to try some of our favourites, we do leave a few months gap in between any repetitions, as well as tons of new products for you to discover alongside.
Thanks again for your feedback and we hope you'll keep enjoying your boxes :)
Best,
Great selection of treats
Love my delivery of treats. Good product selection and look forward to seeing what's inside.
16 de diciembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Jamie,
Thanks for leaving a five-star review! 🌟
We are happy to hear that you’ve been enjoying the range of snacks, drinks and ingredients that our monthly boxes have to offer! Our team works hard to ensure customers discover new tasty brands and products, curating boxes that we hope you love!
We can’t wait for you to see what's in store for our upcoming boxes! :)
Best,
Terrible company - poor customer service
Box arrived smashed and wet so most of the products were ruined. They said they would send a replacement but no sign of it and I can’t get any response to my emails. Terrible customer service so cancelling immediately.
16 de diciembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Jenna,
Sorry to hear you aren't satisfied with the service you've received so far.
We responded within 48 hours (we are available 9-5 Mon to Fri) and solved this situation for you promptly. A replacement box was processed for you as it is important to us to ensure every customer has the best box opening experience.
Unfortunately, as it is getting closer to Christmas, we expect deliveries with our courier service to take slightly longer than usual, but rest assured your box is on its way to you.
We hope you will give HelloYummy Box another go!
Best,
Their dedication to quality is evident…
Their dedication to quality is evident in every product. I ordered a mix of pantry staples and gourmet items, and each one surpassed my expectations. The dried fruits were plump and juicy, while the nuts were crunchy and fresh. I also loved their selection of teas and coffees—perfect for my afternoon pick-me-up. The customer service was another highlight; they reached out to confirm my order and made sure I was happy with everything. The thoughtfulness and care they put into their service truly set them apart. I’ll be a loyal customer for life!
12 de enero de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Margaret,
Thanks so much for your four-star review! :)
We are super glad to hear that you're satisfied with your HelloYummy boxes so far - our team works hard to curate each and every box, so we are happy to hear that you’ve been enjoying the goodies inside! Our boxes offer a range of exciting food & drink products, including various snacks, pantry ingredients and beverages - perfect to discover and try new brands!
We always try to ensure every customer is happy with their order and is looked after. Thank you for being a loyal customer.
We are excited for you to see what's in store for our upcoming boxes!
Best,
What a disappointment
What a disappointment. The products included don’t justify half the cost of a box. You’re also forced into paying for a second box before receiving the first. Terrible ethics from this company. I doubt they’ll be around for long.
30 de noviembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Ashish,
Sorry to hear you were disappointed with your experience so far.
Thank you for your feedback, our team work hard to build the boxes each month and the boxes include 10-15 exciting and unique food & drink products valued over £35.
We're sorry to hear that you're not enjoying your box this month and feel as though your box isn't as you expected. We always value the feedback that our customers have and encourage you to share your comments and concerns. We will make a note of your feedback to keep in mind when selecting products in the future.
In terms of cancellations, as mentioned in our terms & conditions and FAQ page, cancellations must be made before the 24th of the month. We have already cancelled and resolved this for you.
We always work hard to ensure customers are satisfied with their monthly boxes and we try to make sure our customers are looked after.
Thanks again for your feedback and we hope you will give HelloYummy Box another go!
Best,
Not what I was hoping for
I was hoping for snacks and drinks we can share as a family snd lots of different thibgs.
We have received 3 boxes so far. The last one contained water!! And tea that I've had before and crisp/puff things that I had before but different flavour. So not impressed so far. I've signed up for 12 months hopefully they get better.
20 de noviembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Kirsty,
Sorry to hear the contents inside your boxes so far haven’t met your expectations.
We try to include new and exciting products and brands in our boxes each month, with every month providing a brand new experience. Our boxes each contain a mix of sweet and savoury snacks, drink and cooking ingredients with some products that are healthier and some a little more indulgent - so each month is a real mix!
We will make sure that your feedback is passed along to the relevant team to ensure we’re curating the best boxes possible - and I can confirm that December’s box is perfect for sharing!
We hope you enjoyed the rest of the contents in your boxes and we are excited for you to see what’s inside our upcoming editions.
Best,
We love our box!
We absolutely love our monthly box and really look forward to it arriving. We’ve added to many things to our regular shop thanks to discovering products in the box.
We’ve been a huge fan of Yumello since its beginning, and buy their nut butters in kilo tubs. We trust them completely to recommend other brands.
11 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Anna,
Thanks so much for your five-star review!
We are super glad to hear that you've been enjoying your monthly boxes and looking forward to receiving them each month.
Our team ensures to feature exciting brands and goodies that will help customers discover and try new products, so we are happy to hear that you've been purchasing these products in your regular shop!
We hope you'll enjoy your next box and excited for you to see what's in store :)
Best,
Love getting these boxes monthly
Love getting these boxes monthly, always a great selection and really friendly when I got in touch with a question
7 de noviembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hello,
Thanks so much for your positive review!
We are glad to hear that you've been enjoying your monthly boxes and you're satisfied with the customer service.
We always try our hardest to ensure each and every one of our customers are happy and we will continue to provide exciting products for you to enjoy.
We are excited for you to see what's in store for our upcoming boxes! :)
Best,
Delicious
It was great to receive a box full of goodies from healthy to positively indulgent. Great value and great tastes. Thank you
24 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Annette,
Thanks for your five-star review!
That's amazing to hear that you enjoyed the goodies in the monthly boxes and found it to be great value.
We really appreciate your feedback and we will continue to provide exciting products for you to enjoy.
We are excited for you to see what's in store for our upcoming boxes! :)
Best,
Always a joy to receive
Always a joy to receive. It's like Christmas once a month. You get to try some different products you might otherwise not buy. Sometimes there are items I really don't want but I always know someone who will enjoy it and then I have the joy of giving someone a little gift that brightens their day. There are products I have loved so much I have started to buy them. This is what it is all about.
15 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Susan,
Thank you so much for your positive review!
We are super happy to hear that your monthly boxes make you feel like it's Christmas every month.
The monthly boxes are made for individuals and also to be shared amongst family & friends, so it's great to hear that you gift some of the products for others to enjoy.
We hope you'll enjoy your next box and excited for you to see what's in store :)
Best,
I love receiving a surprise box of food…
I love receiving a surprise box of food and drinks every month. Fab value for money which let's me discover new brands. Everything is well packed and delivered on time.
5 de noviembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hello,
Thanks so much for your lovely review!
We are happy to hear that you're satisfied with your monthly boxes. Our team work hard in curating your surprise box to feature different products for you to try and enjoy.
We hope you'll enjoy your next box and excited for you to see what's in store :)
Best,
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