Recieved two deliveries now and have been very impressed by what has been sent. The selection and quality of the items is really great. I will continue with this subscription and will reccome... Ver más
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Consulta las opiniones de los clientes
Very disappointing! The contents were very basic items I could buy in any supermarket a lot cheaper than the subscription price! Cancelled immediately! Avoid avoid avoid!
La empresa ha respondido
I am surprised at the negative reviews, as we personally love our Yummy Box! Yes, it's not always snacks and can sometimes be things like air fryer cooking oil or truffle mayo - but they're useful i... Ver más
La empresa ha respondido
Fantastic experience. My first box was great. Taco seasoning, wraps, a BIG bag of crisps (not an individual bag), chocolate, fibre powder, non-alcoholic drinks, pasta sauce, musili, fancy tea, kat... Ver más
La empresa ha respondido
Información de contacto
Northgate House, Upper Borough Walls, Bath , BA1 1RG, Bath, Reino Unido
- hello@helloyummy-box.com
- helloyummy-box.com
3,6
Medio
237 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 96% de las opiniones negativas
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I've been getting for a year and love…
I've been getting for a year and love the selection. The odd time there has been repeated items but they are items I have liked. Customer service is great. Thanks you. Looking forward to the next box.
4 de noviembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Anne-marie,
Thanks for leaving a five-star review and for being a loyal customer!
We are happy to hear you’ve been enjoying our curated monthly boxes that feature an exciting selection of food, drink and pantry ingredients.
We are excited for you to see what's in store for our upcoming boxes! :)
Best,
Awful don't be fooled like me
I had two boxes, both were awful.
Doubles in the box. Items the same in both boxes.
For example I had ketchup and mentos etc in first box, then received them again in second box.
Nothing like the photos advertised
26 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Ell,
Sorry to hear you didn't enjoy your monthly boxes.
Our team curates each box every month and ensures the products are different, even if it includes the same brand as the previous boxes.
We do try to include products that every customer will enjoy and I will pass your feedback to our team to ensure we improve our product offering.
We hope you will give HelloYummy Box another go!
Best,
Not even worth delivery fee only
Wish i had checked here first, got a super discounted first box and i would still consider it a rip off. In the whole box there was 1 singular snack of 6 (yes actually only 6) chocolate covered almonds.
Do not recommend it’s mostly junk stock that they probably buy cheap and try and get rid off. I also had a split product but that was likely due to shipping.
I also did some quick checking across supermarkets and i could get all of these products under £30 based on current online prices and deals.
25 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Kristan,
Sorry to hear that you weren’t happy with the box you received.
Our team work hard to curate exciting monthly boxes that each offer a new experience and you can rest assured that the value of the contents of our boxes are worth over £35.
Again, we are sorry to hear that your box was damaged on delivery and we can see that you were issued a partial refund to cover the cost of the damaged item you received. We will ensure we pass your feedback on to our packaging team to minimise further damages that may occur in transit.
Thank you again for your feedback, and again, we’re sorry you didn’t enjoy this month’s box. That being said, each month provides a completely new experience and we hope you give HelloYummy another go in the future.
Best,
Not what I was expecting at all
Not what I was expecting at all. The marketing suggests these are a snack box, I thought it would be nice to have the surprise element and try new things. What came was a bizarre selection of uninspiring food and drinks. Value wise the promotional box is OK. Black noodles, ketchup, a triple pack of mentos, fizzy worms, a jar of chickpeas, 0% lager, harissa spice pot and chickpea crisps were some of the contents. Needless to say I won't be reordering!
18 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Jo,
Sorry to hear HelloYummy Box didn't meet your expectations.
Apart from just delivery snacks, our boxes also include a range of drinks and pantry ingredients to help you get creative in the kitchen. Our team work hard to curate exciting and varied boxes which deliver a new experience month on month, that being said we understand not every subscriber will love each item in every box.
Sorry again to hear you weren’t happy with the items you received and I will ensure that we pass your feedback onto the relevant teams. We hope you will give HelloYummy Box another go in the future
Best,
Found the items very dull and boring…
Found the items very dull and boring and not worth the money. Don't think I will use any of them
24 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Julie,
Sorry to hear you don't find our boxes worthwhile.
Our products in the previous two months have been super exciting, including products from brands such as Simply Roasted, Forest Feast and Leon!
Please email us at hello@helloyummy-box.com letting us know what we can do to improve and what sort of products you'd like to find in our future boxes.
We hope you will give HelloYummy Box another go!
Best,
I'm more than happy!
I see this has a lot of negative reviews so I'll give my honest review. I signed up for 1 year and have received a few boxes and I'm happy with what I've got. Yes, you may get a few things you 'won't' use but that's what you sign up for is to receive different things as a 'surprise'. If you don't want black noodles, then maybe learn to cook something with them! If you want to get the things you only want, then go to the supermarket and buy them. Yes, there should be an better option to tick items you really don't want to receive like alcohol or children's foods and maybe not receive two ketchups in a row, so Yummy have to review that procedure. So do I recommend it?-YES I do and look forward to your surprise box every month.
1 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Dee Dee,
Thank you for your lovely review and for giving a 4-star review!
We are super happy to hear that you're satisfied with your monthly HelloYummy Box and open to trying new products you may not have heard of before or even tried!
We are excited for you to see what's in store for our upcoming boxes! :)
Best,
ONCE AGAIN NO ONE KNOWS WHAT THEY ARE…
ONCE AGAIN NO ONE KNOWS WHAT THEY ARE DOING HERE!!!!! NO ONE REFUNDED ME FOR THE 2nd BOX I DID NOT WANT WHY CAN YOU NOT DO YOUR RESEARCH AND CHECK YOUR FACTS!???????? YES I WAS REFUNDED THE FIRST INITIAL DUPLICATE BOX BUT NOT THE 2nd SUBSCRIPTION BOX THAT I DID NOT WANT!! HOW IS IT SO HARD TO FOLLOW EMAILS AND ENGLISH????? ABSOLUTELY SHOCKING IT IS LIKE TALKING TO A TODDLER THIS CUSTOMER SERVICE IS DIABOLICAL!!!!! DO YOUR JOB PROPERLY!!!! MAKES ME LAUGH HONESTLY “wonderful colleague” hahahahaha what a joke you’re all incompetent that have no clue how to deal with customers
20 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Yasmin,
I've had a look into this for you and can see that one of our wonderful customer service team has already replied to your email and cancelled your subscription for you via email.
I can see you accidentally created two subscriptions with us, which is why you were charged twice for September. Our customer service team have already cancelled the duplicate subscription for you, as well as cancelling and refunding your duplicate order. The standard timeframe for refunds is 5-7 working days.
If there is anything else you needed help with, or did not receive this response, please get back in touch and we will do everything we can to help.
Having had these boxes for over a year…
Having had these boxes for over a year I am becoming more disappointed each month. So much repetition and, unfortunately, of products I will never use. 3 tomato ketchups in 4 months that I won't use, mentos 3 times in 4 months, no kids.
Coffee pods for a specific coffee machine which nobody I know uses.
I know I have allergies and always expect to pass on anything containing these products but with this box over half will be passed on.
When it comes to the monthly review there is no option to say not tried or some similar wording. I put a 0 if I can't use it.
19 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Deborah,
Sorry to hear you find the products in our boxes repetitive.
Our team curates each box every month and ensures the products are different, even if it includes the same brand as the previous boxes.
Since the contents of the monthly boxes aren't revealed until it arrives at your doorstep, unfortunately there may be a few items not suitable for everyone. We do try our best to accommodate everyone and include products most people will enjoy.
I will pass your feedback onto our team and we hope you will give HelloYummy Box another go!
Best,
Really not worth it!!
Really not worth it!!
This had the chance to be a really good subscription but instead they are just ripping you off. In the October box there was some complete garbage included such as a Ketchup Bottle, Jar of chickpeas, Harrisa Spice, Black rice noodles and Avacado Siracha sauce. Not sure how any of that can be counted as a snack clearly they are just adding random useless things to hit the "£35" cost of the box. I have requested immediate cancellation. Even the discounted intro price feels wasted. Also you can't return a box after you opened it so you are stuck with the useless contents of it as well otherwise I would have returned it for a refund.
18 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi John,
We are sorry to hear you don't find our monthly boxes worth it.
Every month, our boxes are different and include 10-15 exciting food and drink products, all curated by our team!
We try to ensure all of our customers will be happy with their box each month and I will pass this feedback onto our team to ensure we keep improving our product offering.
We hope you will give HelloYummy Box another go!
Best,
The customer service from Rose has been…
The customer service from Rose has been amazing. It’s like a surprise every month that I cannot wait to open with my family. Whenever I query, For example, when is my box coming there is a quick response and the customer service has been spot on. It’s like Christmas every month. Thank you very much, Rose.
16 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Charan,
Thanks for leaving a review and for the five-star rating!
Super glad to hear that you're satisfied with our customer service and you've been enjoying our boxes. We try to make sure our customers are looked after and aim to respond as quickly as possible!
We hope you love your upcoming boxes and excited for you to see what's in store :)
Best,
Rose
Only contact is by Email
You can only cancel, change anything by email only.
16 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Sam,
That is correct, customers can cancel via email. It's quick and easy to drop us a message at hello@helloyummy-box.com to request a cancellation.
We aim to respond as quickly as possible and ensure to get back within our 48 hour time frame. I can see that your subscription was cancelled as requested upon receiving your email.
We hope you enjoyed your Hello Yummy box and hope to have you back soon!
Best,
Rose
Excellent Customer Service
Five stars for excellent customer service from Rose who handled my dissatisfaction brilliantly with regards to my query on my first box delivery, so much so I've given Yummy Box a second chance...let's wait and see!
11 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Tom,
Thank you for leaving a five-star rating!
Happy to hear you're satisfied with our customer service and that you gave Hello Yummy Box another go!
We hope you'll enjoy your box and excited for you to see what's in store :)
Best,
Rose
Order not received
Order not received. Tracking number said parcel was delivered to Bolton. I live in London. I have contacted Customer Service via email three days in a row and have not had a response. Therefore, I have not recieved a refund or had subscription cancelled. Extremely disappointing experience. I signed up to this service as I’ve just got out of hospital and I’m recovering surgery. It’s added stress trying to resolve something and not being acknowledged.
10 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Amber,
We are sorry to hear your box didn't reach you.
We have opened an investigation to find out what had happened with your box. We have also passed your feedback onto our courier service to ensure this doesn't happen again.
I can see that everything was resolved upon receiving your email within 48 hours, with a full refund for the box you didn't receive and a cancellation request processed immediately.
We hope you will give Hello Yummy Box another go and we wish you a speedy recovery from surgery!
Best,
Rose
Interesting box of treats to sample!
I am a new customer to Hello Yummy Box who on seeing an advert on Facebook was eager to give it a go!
In honesty I believe you have to be a little bit open minded when ordering this, in that it is a given that you may not love everything in the box! But it is a great way to try new products, products that you may otherwise fail to try. Also all the family found something in the box they wanted to taste. The concept is great and I really enjoyed recieving my box. It was fun opening it and my teenage daughter was keen to help.
Inside the box was a variety of snacks, sweet treats and drinks. The coconut milk will be happily added to our morning smoothies, the oat bars were yummy, the chocolate orange almonds were amazing.
The only reason I have given it 4 stars is because I do not have a coffee machine that I can use the pods in. I shall have to pass them on to a friend and taste them at her house. I am hoping that coffee pods do not feature as a regular thing! That could sway me more to 3 stars.
The only other slightly disappointing factor was the fact that we did not receive the Lucky dip item which we were a bit gutted about! We were sent an additional swap one not as exciting as what was advertised so do not look at the list of goodies first!
I am hopeful that there will be more yummy items to sample next month.
28 de septiembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Lucy,
Thanks for your four-star rating and for your feedback, detailed reviews like this help us to improve our product offering.
Happy to hear that yourself and your family enjoyed our boxes and that you are looking forward to Hello Yummy boxes every month :)
We also hope your friend enjoyed the coffee pods and we will pass your feedback onto our team to help when building future boxes. Not all customers receive our lucky dip items and we wish you luck for next time 🤞
We are excited for you to see what's in store for our upcoming boxes!
Best,
Rose
Great concept
Great concept - fabulous products - excellent customer service 👏
4 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Slaney,
Thanks for your five-star rating!
We really appreciate your positive feedback, it's great to hear that you're happy with our products and customer service!
We hope you keep enjoying your monthly Hello Yummy box and we're excited for you to see what's in store for the upcoming boxes :)
Best,
Rose
Sadly, save your pennies :(
Hello yummy box is a great idea, so we ordered the promotional box and got free delivery. But what a big let down, the box claims to give you £35 worth of products for the £15.99 (regular price) or £8.99 (promotion) but I would save your pennies.
Sadly most items were drink products and vegan bars, and there seems to be a going trend with reviews below where people are receiving expensive coffee pods for a specific machine. Which in my mind is ludicrous and wasteful as they can’t be used. I looked to sending the box back and Betsy was a big help, but sadly the box weighs 2.7kg due to the ‘free from’ carton of milk, grapefruit soda and Leon ketchup, that is would cost £5 to return. Sad, as poor reviews does effect a small business, but maybe consideration to offer ‘yummy’ generic products shown on your social post would go down better.
2 de octubre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Angelina,
Sorry to hear you weren't keen on the September box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
Please do drop us an email at hello@helloyummy-box.com and we'll help you from there.
Kind Regards,
Give it a go what's not to like
Box arrived damaged customer services excellent.
Big shout out to Betsy it's nice to get same customer personal.
24 de septiembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Wow, thank you for the wonderful review! It’s members like you who make our community so special.
Not worth the money
New customer to Hello Yummy Box and I can honestly say that I am totally disappointed. The items in the box waste money and half cannot be used unless you have young children or a specific coffee machine. I am now hunting around friends to give away these items! I will be sending an email to cancel my subscription
28 de septiembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi,
Sorry to hear you weren't keen on the September box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
Please do drop us an email at hello@helloyummy-box.com and we'll help you from there.
Kind Regards,
Not as good as it first seems.
New to hello yummy. The first, promotional box was exciting to receive and mostly yummy but my second box was disappointing. The most valuable item was coffee pods which I don’t use. It also contained kids coconut milk which I don’t need. I don’t think it was good value for money. I want to cancel my subscription but seen on website that I can’t cancel a 6 month subscription.
23 de septiembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi,
Sorry to hear you weren't keen on the September box. That's of course super disappointing to hear, and not at all the experience we strive to give our lovely members. We always appreciate feedback, and encourage you to fill out the box survey sent later in the month. With that being said, each month's delivery will give you a completely unique experience.
The 3-month, 6-month and 12-month rolling subscription cannot be cancelled before the minimum term of the subscription. The product is given as a discount from the regular £15.99/box price due to the customer agreeing to the minimum term by choosing this subscription option. Please do drop us an email at hello@helloyummy-box.com if you haven't done so already and we'll help you from there.
Kind Regards,
Cancelled 2 weeks before delivery
Cancelled 2 weeks before delivery, payment had been taken, yet can't just refund, missed my email apparently tbwy said, also said I am past the cut of time, full refund if I return, but the postage is half the cost as i dont get the discounts they get, if they just refunded me,using the cut of date an an excess for missing my email . they had 2 weeks.
23 de septiembre de 2024
Opinión espontánea
Respuesta de Helloyummy Box
Hi Kurtis,
We're sorry to hear you missed the deadline for the upcoming box. The cut-off time for subscription adjustments (skips, pauses, cancellations etc...) is the 25th of the month (e.g. you must cancel by September 25th if you want to cancel your October box). We do try to make this very clear at various stages of the sign-up process. Our T&C's are available to view on our website. This is also where you can find our cancellation policy, our apologies if anything was missed. As always, you are never stuck with a box you don't want, so please feel free to drop us an email at hello@helloyummy-box.com and we'll talk you through our simple returns process.
Kind regards,
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