Henson Motor Group Opiniones 

Bought an Audi Q2. Dealt with Darren. London based private buyer. Darren couldn’t have been nicer in terms of friendliness. Mechanically the car is solid, he was also honest about the minor blemishes and general condition of the outside of the car. Overall though, I’m a bit disappointed with small things that were not disclosed but do make a difference in terms of day to day use of the car. For example, car came with no navigation sim, no cap for the cigarette lighter, no mats, no service book and only 1 key (with an promise that the book and the second would be found and posted, but went cold after the sale) and most notably the central console was clearly damaged from the previous user. So much so that the menu and back buttons are sticky to the point of being unusable. Also the car play system is exclusive apple only. All little things that wouldn’t have been deal breakers, but overall we feel like we were taken on a bit of a ride. I take some responsibility as a first time buyer in the UK, but generally, given how upbeat and nice Darren came across, it’s pretty disappointing overall.

Darren was very thorough with details and information, there was nothing hidden and he carefully explained everything I wanted to know. Super friendly service and looking forward to any after sales care needed. Would definitely recommend

All was good until they took my money and I drove the car away. Went back to them within less than 12 hours of owning it. Told some things they’d look at as a gesture of good will others they wouldn’t repair. Repaired a chip twice for the paint to wipe off in my hands the second time. They’re basically saying because the issues I have are cosmetic I have to foot the bill for hundreds in repairs on the car that I did not do and was sold to me in that condition. Unless you want a car with 5 cracked lights, a cracked door frame, chips that look like they’ve been repaired with chewing gum and a pushy attitude from staff then this is your place. If not avoid like the plague!

Spoke to Charlie, travelled over 3 hours from Liverpool to buy a Mercedes Eqa. When we got there the car hadn’t been cleaned/valeted, there was cob webs in the back seats. The right hand rear wheel arch was clipped in, the left rear the same, where the bumper meets the body it wasn’t flush and looked like it had been glued together. The left side front bumper was massively misaligned, when I pressed on it the headlight started moving almost like it wasn’t screwed in. The sales person said he hadn’t seen these issues, which I find hard to believe, they are an RAC approved vehicle prep dealership but they’ve failed on several of the points they should abide by. I have complained but 6 days later I have received an acknowledgment or an apologu

Darren was outstanding.
Very transparent and made the process nice & simple

From the moment Darren rang, following my initial online enquiry, the service has been faultless. I’ve now purchased the vehicle and would definitely recommend both Darren and Henson Motor Group to family and friends.

Darren helped a lot with my car purchase would 100% recommend !

Do not trust Henson Motor Group.

I purchased a car from Henson Motor Group. I chose this dealership specifically because the car was marketed as an 'RAC Approved Vehicle,' meaning it had supposedly passed an extensive 82-point preparation check. Just 10 months and 5,000 miles later, the car failed its MOT catastrophically with immediate "do not drive" dangerous structural defects. The rear suspension component mountings are completely fractured, and the outer sills are so badly rotted that the structural strength of the seatbelt anchorages is significantly reduced. Three independent garages all confirmed that this severe structural decay takes years to form and was would have been present when the dealership sold me the car.

When I raised a formal complaint, Henson's aftersales department completely refused to help. In their response, they actually tried to shift the blame onto me, stating that I had the "opportunity to inspect" the condition of the vehicle myself before buying. What is the point of paying a dealership for an RAC Approved 82-point safety check if their ultimate defence is that the customer should have crawled under the car with a torch to check for fractured metal themselves? I've since purchased a car from a dealership close-by and the experience has been night and day. Save your money and stay far away from Henson.

Looking at all of the other one star reviews, they'll either respond to say they "can't find me in their database" or "used cars are expected to have wear and tear". If you're wondering about the five star reviews then just remember each customer pack comes with an offer to "leave us a great review and we'll give you £20 in Amazon vouchers".

Either way, I'd avoid Henson if you enjoy peace of mind when purchasing a car.

Darren was genuine, friendly and incredibly accommodating when we were searching for our new car especially when taking our 3 month old baby with us. From the initial phone call enquiring about the car to the first visit to the dealership and finally purchasing a vehicle from him - nothing was too much to ask. All members of the team were helpful and the atmosphere in the showroom was low pressure and generally an enjoyable experience. The after sales call from Darren checking the car was good just highlights the care the team have for their customers. We will definitely be visiting again when looking for a vehicle in the future. Thank you!

I recently bought a car from here and had a great experience. Darren was especially helpful throughout the process—friendly, knowledgeable, and happy to answer all my questions. He made everything straightforward and stress-free from start to finish. I'm very pleased with my purchase and would recommend this dealership to anyone looking for a car. Thank you, Darren, for the excellent service!

Tom was great in helping me pick my first electric car very knowledgeable

If you are buying a car here, I must recommend dealing with Charlie.

Has a great range of knowledge across all cars, and is so friendly.

I recently bought a Vauxhall Zafira from Callum Smith and honestly couldn’t be happier with the experience. Callum was friendly, professional, and completely genuine from start to finish. The car was exactly as described — clean, reliable, and in great condition. He made the whole process smooth and stress-free, answering every question and making sure everything was sorted properly. Highly recommend Callum to anyone looking for a trustworthy seller. Thanks again!

Darren was really helpful with my choice of car. Right from the first email to the test drive and then to handing the keys over I never felt rushed (or as a female, patronised) and he answered all my questions. If he couldn't answer he went and found out. No pressure sales and after previous horrendous experiences from car dealers, my trust has been reinstated! Would definitely buy from here again and as a female, wouldn't feel I was ripped off! Darren, you're an asset to Henson!

Great experience start to finish, thanks to Darren for looking after me.

I would like to leave some honest feedback regarding my recent experience purchasing a vehicle from your dealership.
First of all, I would like to highly praise Callum Smith. He is a very patient, friendly and responsible salesperson. He answered many of my questions carefully and always listened to my concerns with patience. I truly appreciate his professionalism and excellent customer service throughout the entire process.
When I first came to view the vehicle, the interior condition was honestly quite dirty and it seemed that only a basic clean had been carried out. However, after the test drive, I felt the car suited me very well and I was genuinely interested in purchasing it.
However, during my careful inspection of the vehicle, I discovered that the sunroof rubber seal had clearly deteriorated and cracked, including a visible hole in the seal itself. I immediately informed Callum Smith, who then reported the issue to his manager.
Unfortunately, I was very disappointed that the manager immediately refused to replace the damaged seal. I genuinely do not understand how the dealership claims that every vehicle is carefully inspected in detail, yet such an obvious defect was still present on the car.
Callum Smith explained to me that the manager believed the seal would not cause water leakage, therefore they would not replace it. However, the seal is visibly cracked and damaged, and from a customer’s perspective, this is clearly not in proper condition.
To be honest, I feel this response was quite unreasonable and lacking in customer care. This is a large dealership, yet replacing a small rubber seal was refused simply because it was “not leaking yet.” I found this very disappointing and not very understanding towards the customer.
Despite this situation, I truly appreciate that Callum Smith agreed to record this issue in the contract and also promised to provide written email confirmation that if any leakage occurs within three months, the seal will be replaced free of charge. This gave me more confidence and showed his professionalism and responsibility.
I also requested for the vehicle to be cleaned properly inside and outside before collection. On the day I collected the car, I could clearly see the cleaning staff had put great effort into preparing the vehicle to a very high standard. The car was extremely clean and well presented. I believe Callum Smith communicated my concerns properly to the cleaning team, which again shows he is a very responsible salesperson with excellent communication skills.
Because of Callum Smith’s outstanding service, patience and attitude, I genuinely feel he deserves more than a five-star review. However, due to the manager’s handling of the damaged sunroof seal issue, unfortunately I cannot give the dealership a full five-star rating overall.

The place was quality really nice workers thanks to Tom m for selling me a beautiful car ⭐️⭐️⭐️⭐️⭐️

Tom McGuire was our sales person and he was absolutely amazing. He went through what cars were suited to us within our budget, allowing us to test drive until we found the one that suited us. He was very professional and such a friendly descent guy. He went above and beyond to make sure we were happy and had a deal we were happy with. He wasn’t pushy in any way and I’d definitely recommend his service if you’re looking for a new car. He’s an asset to the company.

Great experience buying a used car here. Callum was fantastic — professional, friendly, and very natural, which made us feel really comfortable. There was no pressure or aggressive sales tactics at all, and we were given plenty of time to think things through and ask questions. I’d happily go back to him again in the future. He definitely deserves a pay rise!

Great customer service from Darren, went above and beyond to help