Phantom Hire (Wedding Car Hire) Opiniones 

176
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I booked 3 white Rolls Royce's for my son's wedding, from start to finish the service was amazing. The driver's on the day was Naz, Jav and Ahmed and I must say how professional all three were, very h... Ver más

Valorada con 5 estrellas sobre 5

Mazhar Raja gave me an upgrade and from day 1 he has been kinf enough to accomodate me. No matter how many times i called him he was there to personalise the experience. Gave me the best service.... Ver más

Valorada con 5 estrellas sobre 5

Phantomhire came from Birmingham for a wedding in Suffolk and arrived on time. The service was extremely obliging and the chauffeur even returned to the house to retrieve the wedding bouquet which was... Ver más

Valorada con 5 estrellas sobre 5

Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business,... Ver más

Información sobre la empresa

  1. Agencia de alquiler de automóviles

Escrito por la empresa

For Over 15 Years, Phantom Hire has been at the forefront in providing the Worlds Most Luxurious and State of the Art Vehicles to all occasions throughout the UK, Ireland, and Europe. Phantom Hire has rapidly expanded its Fleet Of Vehicles and is Proud to Boast the UK's Largest Fleet of Luxury Vehicles. Including some of the Most Renowned Marques in the World such as Rolls Royce, Lamborghini, Ferrari, and Bentley. We are proud to offer an array of Luxury Travel and Chauffeuring Solutions, including Wedding Car Hire, Prom Car Hire, Chauffeur Car Hire, Limo Hire, Super Car Hire, and Helicopter Charter."


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

176 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(176)

20 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good experience. Thank you Keyani

Overall good experience - specific shoutout to our driver Keyani who was professional, polite, punctual and especially patient. Allowed us to relax and ensure we enjoyed our experience. Thank you.

12 de septiembre de 2026
Valorada con 5 estrellas sobre 5

Extremely efficient and obliging

Phantomhire came from Birmingham for a wedding in Suffolk and arrived on time. The service was extremely obliging and the chauffeur even returned to the house to retrieve the wedding bouquet which was left behind. It was an excellent service throughout and I would highly recommend them

22 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had an amazing experience with…

I had an amazing experience with Phantom Hire! I hired a beautiful Rolls-Royce phantom in white for
My
Wedding and the service was absolutely excellent from start to finish

A special thanks to my chauffeur, Saddqat he was very professional, friendly and helpful throughout. He made sure everything went smoothly and made the experience even more special absolutely amazing service from start to finish and nothing was too much definitely recommended thank u guys x

29 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had an amazing experience with…

I had an amazing experience with Phantom Hire! I hired a beautiful Rolls-Royce Ghost for my special occasion, and the service was absolutely excellent from start to finish.

A special thanks to my chauffeur, Saddqat Bhai, who was very professional, friendly and helpful throughout. He made sure everything went smoothly and made the experience even more special.

I highly recommend Phantom Hire to anyone looking for a luxury car and professional chauffeur service. Thank you so much for the wonderful service! ⭐⭐⭐⭐⭐

29 de agosto de 2026
Valorada con 5 estrellas sobre 5

Rehan provided an exceptional…

Rehan provided an exceptional experience from start to finish, ensuring our journeys were completely seamless, safe, and comfortable. From the moment he picked us up, his professionalism and warm, attentive nature put everyone at ease.

30 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Son's wedding

I booked 3 white Rolls Royce's for my son's wedding, from start to finish the service was amazing. The driver's on the day was Naz, Jav and Ahmed and I must say how professional all three were, very helpful and friendly nothing was too much trouble. If anyone is thinking of booking cars for any occasion go straight to Phantom hire you won't be disappointed. Awesome people and service.

15 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mazhar Raja gave me an upgrade and from…

Mazhar Raja gave me an upgrade and from day 1 he has been kinf enough to accomodate me.
No matter how many times i called him he was there to personalise the experience.
Gave me the best service.
Rehan drobe me proper 5 star service by him didnt ket me go out to thrme hotel to chreck in he went in himself and got me chekced in. Very professional and polite. Gave me the personalozed plate as wrll. Cars were top notch so as the service.
Rehan and his other mate who drove the second car took our picturws they felt like family.

11 de agosto de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor

I booked 5 Rolls-Royces from Phantom Car Hire for my sister's wedding, and unfortunately the experience was incredibly disappointing.

Before booking, I had several phone calls with the manager to discuss the cars. I specifically requested that the bride have the Rolls-Royce Phantom Series 8, and I repeated this multiple times. The manager agreed, recommended it as his best car, and assured me we would receive excellent service. During a later call, he mentioned that, for system purposes, he would list all five cars as Series 7, but reassured me that we both knew the bride would be getting the Series 8. Based on that conversation, I paid the deposit.

On the wedding day, things went wrong. When the cars arrived, I was told the Series 8 was actually for the groom. I called the manager, who completely denied our previous conversations and insisted we had only booked Series 7s because "that's what the system says." His attitude was dismissive and rude, despite this happening while the bride was standing outside waiting to leave.

Eventually they agreed to let us use the Series 8, but only after causing unnecessary stress and delaying the wedding. To make matters worse, they refused to let the bride get into the car until the remaining balance was paid. They even demanded the wrong amount and only accepted the correct balance after I showed my booking confirmation and the driver had to get approval from the manager.

What should have been a smooth, memorable part of my sister's wedding became one of the most stressful moments of the day. The drivers themselves were polite, but the manager's poor communication, refusal to honour what had been agreed over the phone, and lack of professionalism completely overshadowed the experience. I would not recommend this company.

12 de julio de 2026
Logotipo de Phantom Hire (Wedding Car Hire)

Respuesta de Phantom Hire (Wedding Car Hire)

Thank you for taking the time to leave your feedback, Dr. Sadia. We are sorry to hear that you were dissatisfied with your experience, but we feel it is important to clarify the circumstances surrounding your booking.

Prior to confirming your reservation, you obtained a number of quotations from us choosing our company based on the most competitive price for five Rolls-Royce Phantom Series 7 vehicles. The booking you accepted clearly states and you paid a deposit for five Phantom Series 7s, not a Phantom Series 8. As a valued returning customer, we made every effort to offer you the best possible price while meeting your expectations.

We also appreciate that you had travelled by coach from Swansea and had spent approximately five to six hours travelling before arriving at the car park close to the wedding venue that you suggested. We understand that this may have contributed to your frustration, and we remained patient throughout the situation.

The Phantom Series 8 was reserved under a completely separate booking for the groom. On the day of the wedding, despite this, you insisted that your sister should travel in the Series 8 and asked that the groom step out of his booked vehicle. This understandably left the groom surprised and placed our team in a very difficult position.

During these discussions, both our chauffeur and manager were subjected to abusive language. Such behaviour would normally constitute grounds for terminating the contract. However, in the interests of ensuring the wedding could proceed, we continued to accommodate your requests and worked to find a solution.

Regarding payment, the outstanding balance was requested on the day of the event because it had not been settled in advance. This has been our company policy for over 20 years, and it is applied consistently to all customers.

Our aim is always to provide a professional and reliable service, and we are pleased that you acknowledged the professionalism of our chauffeurs. While we regret that you left disappointed, we stand by the service provided and the terms of the booking that were agreed upon.

Valorada con 5 estrellas sobre 5

Good customer services with Geoff

I booked with this company for my son's prom ,we had a issue regarding our booking ,but after speaking and emailing with Geoff he resolved our issues immediately and professionally
Thanks Geoff

2 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

THANK YOU to the whole team at Phantom…

THANK YOU to the whole team at Phantom Hire! We hired a Rolls Royce Cullinan for our son's Prom. SUPERB comms from the team all the way through and despite my nerves, the car was there - not only on time, but early.

The driver was a gentleman and I would have ZERO hesitation in recommending. Thank you for the brilliant day! A****

25 de junio de 2026
Valorada con 5 estrellas sobre 5

Excellent, friendly company

From start to finish Phantom Hire were friendly, extremely helpful and very professional. They kept in touch from initial enquiry to pick up which was very reassuring. Our driver for my daughter’s Prom was lovely. Would highly recommend Phantom Hire.

19 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kayani and team were great!

Kayani, the driver, was great. Very accommodating, polite and extremely helpful on the day. I can’t flaw him at all! Highly recommend him. Great service, prompt, transparent and even advised as on the day it was raining but he managed to ensure everything went smoothly.

Nadeem, customer service rep, was also very amazing, continuously checking up to make sure everything is correct and organised. Seeing as this was short notice, I am extremely grateful to him for supporting throughout this process.

Maz the MD was kind and helpful, checking in also throughout the period and even discounted the price. Great guy.

As we were let down by another company, they bent over backwards to ensure my sisters day was special and special it was! She was extremely happy, felt like a princess (her words).

HUGE THANKS to the entire team!

We hired the car for my sisters wedding and I don’t regret it at all. Glad I found them! My sister was very happy, the team were amazing throughout the process, price was very fair given the service and team. Would definitely recommend.

Overall it was a great experience! Great driver. Great team. Very attentive, extremely accommodating. Arrived promptly on time. Excellent service!

6 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Adam is a true genuine down to earth…

Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business, and please don’t hesitate to reach out to him for a great service.

Best Wishes,
Dr & Professor Kuldipak Marwaha

23 de marzo de 2026

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