We bought our new car today from Darren. From our first viewing of the car to the test drive and hand over he was brilliant to deal with. He's been so friendly and helpful throughout the whole experie... Ver más
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Consulta las opiniones de los clientes
Recently purchased a car from Henson Motor Group, Scott was very helpful, knowledgeable, and helped make the purchase easy and straightforward. Would recommend to family and friends looking for change... Ver más
Bought another car from Hensons Motor Group today, from the initial phone call to collection was seamless, Scot was great, he talked me through everything and explained everything, he even gave me opt... Ver más
La empresa ha respondido
Terrible company. Still well out of pocket for using this dealer. Management respond to my review but do nothing to try and resolve! Take notice of all the poor reviews. They are selling cars not fit... Ver más
Información sobre la empresa
Escrito por la empresa
Established in 1996, Henson Motor Group is one of the UK's largest car supermarkets. Search over 3000 quality cars and find the most competitive finance rates. Visit our Newcastle showroom today to find a car that is right for you.
Información de contacto
Henson House, Ponteland Road, Newcastle., NE5 3DF, Newcastle upon Tyne, Reino Unido
- 0191 266 8686
- hello@hensonmotorgroup.co.uk
- hensonmotorgroup.co.uk
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i have had a disgusting time with this…
i have had a disgusting time with this place,1 car,not fit for purpose 2nd car got railroaded into came to me disgusting,chip in the window,never registered me as keeper of car….absolutely disgusting…..NEVER AGAIN
First time using Henson Motor Group
I visited the showroom after speaking to Darren on the phone about a car I was interested in and initially was just wanting to compare the car to one I had seen the previous day at a showroom in Worksop after driving 2 hours each way on the grounds the car was spot on and it had everything I needed to drive it away, this was not the case at the Worksop showroom, car was tatty and salesman didn’t seem to give a Sh1t either. First time visiting Henson motor group and was immediately greeted by Tom who was very friendly and told me Darren was with a customer and wouldn’t be long, he then offered me and my son a drink and asked if we would like to view the car while we waited for Darren which we did.
After taking a good look at the car we were greeted by Darren who was very friendly and helpful and had a lot of knowledge about the car I was interested in. We walked back into the building and I agreed to buy the car, and left a small deposit as the car had not yet gone to preparation so couldn’t take it away.
Darren was in regular contact over the coming days to keep me posted on when the car would be ready, he even called me immediately regarding an issue that a spare part they were expecting hadn’t arrived.
When the car was ready Darren offered to pick me up from my place of work and a final test drive back to the group to do the paperwork, which was fast and efficient (25mins max) from arriving at Henson to driving away in my wife’s new car.
Overall an excellent experience with this company and especially Darren who was professional and friendly from the very first meeting.
I would not hesitate to recommend buying a car from this company.

Respuesta de Henson Motor Group
Excellent company a pleasure to deal with
Great customer service lovely people to deal with, they leave you to browse all cars then are at hand for any assistance or questions

Respuesta de Henson Motor Group
Experienced and supportive
I chose Henson based on previous reviews. I had found similar cars I was interested in but reviews terrified me! The process was so simple, I expressed interested in a car via the website and Steve arranged a test drive time to suit me. On arrival I was happy with the car but asked to have a look at others of a similar price and same fuel. Steve was more than happy to show me around and pointed out my new car! He got it out and we took it for a test drive.
The purchasing process was so simple and I collected my new car at a time to suit me. Ive had a few follow up calls from Steve to ensure everything is fine and I would recommend this dealership to friends and family
I chose Henson based on previous reviews. I had found similar cars I was interested in but reviews terrified me! The process was so simple, I expressed interested in a car via the website and Steve arranged a test drive time to suit me. On arrival I was happy with the car but asked to have a look at others of a similar price and same fuel. Steve was more than happy to show me around and pointed out my new car! He got it out and we took it for a test drive.
The purchasing process was so simple and I collected my new car at a time to suit me. Ive had a few follow up calls from Steve to ensure everything is fine and I would recommend this dealership to friends and family

Respuesta de Henson Motor Group
100% recommended!
Bought a new car from Henson Motor Group, spoke with Tom who was very professional and informative. Went for a test drive and loved the car. Tom sorted the finance and all the paperwork really quickly and I drove out the very next day with my new car. I’d 100% recommend Henson Motor Group and will be coming back with my girlfriend next year when she’s due an upgraded car.

Respuesta de Henson Motor Group
When I first walked into the showroom I…
When I first walked into the showroom I was initially dealt with by a young man named Tom.
Tom took me through the admin side and explained the process to me and took me outside to the vehicle.
Tom and I took the vehicle for the test drive and then on returning to the showroom, took me through all of the administration side of purchasing the vehicle and took me through the extras the company offer. This included warranties, breakdown covers, mats, boot liners and cleaning kits.
On collection day for picking up the vehicle, I had arranged a time and I would also be meeting with callum.
Callam was very friendly, professional and knowledgeable.
Once Callum had took me through the remaining paperwork, taxing the vehicle and handing everything else over, we had a pleasant chat during the vehicle handover outside.
Before I left, Callum reminded me to get in touch if I have any other questions or issues with the vehicle.
All in all, I had a very pleasant buying experience, including part exing my old car.
I will happily go back to Hensons when I'm ready for my next car as. They have a great selection, great deals and offers and can cater for any optional extras you might want.
Id recommend this place for a car, they've been around for a long time and have built up a good reputation and it shows when dealing with them.

Respuesta de Henson Motor Group
Bought a Mercedes A class for me and my…
Bought a Mercedes A class for me and my wife, the whole process was effortless, Steve was brilliant keeping me up to date with things and offered a good price for our old car also. Highly recommend Henson motor group.

Respuesta de Henson Motor Group
Just bought a BMW Series 2 Grand Tourer…
Just bought a BMW Series 2 Grand Tourer from this garage all seemed good until now it needs brakes done
During the process al was going smoothly arranged to collect the car on Saturday 12th but unfortunately had to change to Thursday 10th for collection, called to speak to the sales person but was told she was on vacation and that they would make a note on there system and that was all okay.
So we travelled down by train on The Thursday the 10th to then be told we weren’t expecting you until the 12th…. I had also emailed with these details and but didn’t get any response but as I had called and was told by the sales person I assumed all was good.
1 and a half hours later we finally drove off in the car for our trip back to Edinburgh car drove very nice was extremely happy.
Yesterday Friday 11th we went to visit friends in Glasgow again all very nice driving
Today we are heading down the road to Stafford and we get a warning that the brakes are needing done.
I’m not mechanically minded at all but this seems a little off to me RAC and AA checks well I don’t know what check have been done if any after not a lot on miles the brakes need doing?
Update Henson Motors have clarified that a service has been done to the car brakes discs all around, just unfortunate the cars system had not been updated which caused the brake warning to come up the cars system wasn’t updated since 2023.

Respuesta de Henson Motor Group
Great customer service
Great customer service! Tom was very helpful and efficient! 10/10 would recommend to any family or friends

Respuesta de Henson Motor Group
Lauren managed to get everything…
Lauren managed to get everything quickly on a not so straightforward deal.

Respuesta de Henson Motor Group
"Outstanding Service and Hassle-Free Car Buying Experience at Henson Motor Group"
I recently purchased a car from Henson Motor Group and had an outstanding experience thanks to Callum. From start to finish, the service was incredibly quick and efficient—Callum explained everything clearly and made the whole process stress-free. I made my initial enquiry on a Wednesday, and by Friday, the car was ready!
Even though I’m based in Huddersfield, West Yorkshire, Callum arranged for the car to be delivered right to my doorstep, which was so convenient. There was absolutely no pressure to buy—just genuine, friendly advice. The car I originally enquired about had already sold, but Callum took the time to understand exactly what I was looking for. I’m so glad I trusted his recommendation and went for the Volvo XC40 automatic—I couldn’t be happier with my choice.
I highly recommend Henson Motor Group and especially Callum for anyone looking for a hassle-free car buying experience!

Respuesta de Henson Motor Group
Darren was amazing
Darren was amazing, he was very helpful. He really did go above and beyond to make me feel comfortable during the sale. Such a lovely gentleman. Would definitely recommend him to anyone.

Respuesta de Henson Motor Group
Callum was so helpful I went to look at…
Callum was so helpful I went to look at the car on Sunday and he had everything sorted by Tuesday, couldn’t have asked for better service

Respuesta de Henson Motor Group
Part ex’d my old car for a new car
Part ex’d my old car for a new car. Great service and dealt with by Callum, sorted me out super fast. Would defo recommend, and will be back in the future!

Respuesta de Henson Motor Group
I just got a car from Henson and Callum…
I just got a car from Henson and Callum was a top chap in sorting out the papers works. I still haven’t used the car for long but the customer services I received was wonderful.

Respuesta de Henson Motor Group
Darren was very helpful.
Darren was very helpful throughout would definitely recommend. Great service from Darren went above and beyond!

Respuesta de Henson Motor Group
Car Sale
Richard and Lee just bought my car for a great price, transaction was seamless, money in bank immediately and they even dropped me off at home. All done in less than 45 minutes. Would highly recommend.

Respuesta de Henson Motor Group
Bought hyundai veloster that had been…
Bought hyundai veloster that had been accident damaged and poor repaired after getting InTouch with the previous owner this was confirmed and photos sent . After returning the car they were professional and was very helpful as I was not very respectful to them they did refund deposit and sort the finance out . I would say go and inspect there stock as the salesman said car was in his words "mint" totally different yellow on one side of car also overspray and masking tape marks . Thanks for your response there are touch ups and also smart repairs and as for a 13 year old car that was £2000 above cap clean i expect a better standard off car that has been painted all the way down one side off the car I'm happy to post the full damage of the car from previous owner who hit another car and got rid of the veloster as they could not live with the difference of yellow after leaving the car industry after 20 years i won't recommend or buy from you again . I am still waiting for the rac report and have been refused it as we both know it's not a report or even a inspection it's only a headline to sell there warranty or a hpi that may not recognise any damage as it was sorted by previous customer insurance and as stated i have the proof of damage 2 doors and rear quarter don't try and fob me off with a small repairs on a 13 year old car

Respuesta de Henson Motor Group
Great choice of cars and good service…
Great choice of cars and good service and aftercare

Respuesta de Henson Motor Group
Tried to sell me an ex Rochdale taxi
Tried to sell me an ex Rochdale taxi, I only found out when I paid for my own vehicle check online . Company had the cheek to withhold and keep my deposit when I withdrew from the deal.
Tread carefully.

Respuesta de Henson Motor Group
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