hepburnandhughes.com Opiniones 

664
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Superb quality rainbow moonstone. Beautiful shimmers. So pleased. The stone was bigger than expected and looks stunning. Price for necklace well worth it. Delivery was quick and packaging was lovely,... Ver más

Valorada con 5 estrellas sobre 5

I bought the Clarice Cliff pendant as a present and the recipient absolutely loved it. Great quality, a wonderful way to upcycle pottery into a unique gift. So easy to order and it arrived very quickl... Ver más

Valorada con 5 estrellas sobre 5

Really lovely necklace, bought as a present. It arrived promptly and beautifully packaged. Will be making future purchases

Valorada con 5 estrellas sobre 5

Would highly recommend Hepburn and Hughes. I recently purchased a pair of cuff links for my nephew, Zoe kindly called directly to discuss some options with my order. The cufflinks were amazing and her... Ver más

Información sobre la empresa

  1. Diseñador de joyas
  2. también en la categoría
  3. Joyería
  4. Tienda de accesorios de moda

Escrito por la empresa

We are Zoe and Louise at Hepburn & Hughes. We create handmade jewellery in Sterling Silver using salvaged material, iconic ceramics and Art Deco styles, for both men and women. We pride ourselves on good communication with our customers to provide a first-class service.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

664 opiniones

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4,9

Todas las opiniones

(664)

76 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautiful earrings

Beautiful earrings, bought as a Christmas gift, i am sure she will love them.
Will def be my go to for gifts and possibly gift to me 😉

26 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Unique pieces that give joy

It's always a joy to buy from Hepburn & Hughes because I know it will be unique and different.
I also love their commitment to upcycling items which adds value for me too.

24 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Amazing product and service.

Amazing product and service.
The gift I bought for my wife arrived on time and when Zoe said it would. The jewellery itself looks exactly like it does in the picture. The Christmas gift wrapping is really good value and probably under priced in comparison to other retailers. I really liked the fact the message I asked to come with the gift was hand written also.
Fabulous experience from a ethically minded business.
I have no doubt my wife will be back once she knows where I bought it from.
Thank you.
Russ

23 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Unusual jewellery

Really pleased with the quirky jewellery for paleontolgy enthusiastics and the prompt service. Cannot wait to see the reaction of my son when I gift him dinosaur eggs cufflings!

13 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Absolutely rubbish

Absolutely rubbish! Never received the pendant and necklace on time. I ordered for next day delivery and a day later still have not received it. And the shop has stopped responding to my messages. Very unprofessional. The products are unique but not worth the stress and hassle. The most horrible experience!

20 de noviembre de 2024
Opinión espontánea
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Respuesta de hepburnandhughes.com

Hi Teeshna,
I'm sorry that you feel that you've had a horrible experience despite the fact we've responded to every single one of your emails within minutes of them being sent, the first one being at 8pm on Tuesday night which is outside of our business hours. We then sent you a message first thing this morning to update you on the tracking information. Perhaps our replies are going to your Spam but seeing as you were replying to them I assume you got them? I'm happy to post the whole message history here?
You placed an order on Sunday evening and paid for next day delivery. We posted the order first thing on Monday (as you saw in the tracking information) This means your pendant should have been delivered on Tuesday by 1pm, but unfortunately there was a delay in delivery due to circumstances outside our control. As you are based in Scotland and we're posting from Kent I suspect the snow and adverse weather conditions were to blame. We are a small business - not Amazon - and as the rest of our reviews show we generally exceed expectations with regards to delivery speed. In this instance we fell short and I do apologise however I believe we went did everything we could to look into this matter as soon as you bought it to our attention.
I've checked the tracking and the item is due to be delivered today before 1pm. You told us that you are now on the way to the airport to leave the country for the foreseeable future. I would suggest the next time you give yourself a little extra time to order online items to factor in unforeseeable delays.
I hope you have a wonderful trip and when the pendant gets returned to us we will issue a full refund.
Best wishes
Zoe & Louise

Valorada con 5 estrellas sobre 5

Quality and unique

Very pleased with the look and quality of the cuff links. Love the uniqueness and nostalgia this item gives. Bought as a gift for my husband. Arrived quickly and great communication.

1 de noviembre de 2024
Valorada con 5 estrellas sobre 5

What a fab find!!...I'm normally too…

What a fab find!!...I'm normally too cautious to go with a business I haven't heard of. But I trusted my instincts and purchased a Blue John necklace for my mother's Christmas gift. So glad I did. Very quick delivery, beautifully packaged and presented. The necklace is perfect and exactly as described. I highly recommend Hepburn and Hughes.

2 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Beautiful gift

Bought the chinhook necklace for my dad who was in the RAF as a christmas gift, love the story behind the peice and it arrived beautifully packaged and very high quality, would highly reccomend.

2 de noviembre de 2024
Valorada con 5 estrellas sobre 5

I love your ethos

I love your ethos, I love your designs.
Your service was excellent, as is your packaging.
Thrilled, will definitely revisit and recommend
well done guys 👌 and thank you!

26 de octubre de 2024
Valorada con 2 estrellas sobre 5

I am disappointed with the lack of…

I am disappointed with the lack of tracking updates. There has been no update since Sunday (my time). I was hoping to have more up to date tracking. I ordered these for my bestie for her 50th, and was hoping they would be here for her bday. I knew there was a chance they wouldn’t be, based on the original shipping estimate, but was hoping for better updates to give me a better idea of if they would be here in time.

23 de octubre de 2024
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Respuesta de hepburnandhughes.com

Hi. Sorry you haven't received your item yet. We posted it the day after the order was placed and an email was sent with all the tracking information. This may have gone into spam so please check there. As the order was being sent to Ireland and the UK is no longer in the EU there may be VAT and duty charges to pay for - so look out for emails from customs.
Best wishes.
Zoë

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