Banner for Heron Financial

Heron Financial Opiniones 

2349
•
TrustScore: 5 sobre 5

5,0

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

They have a clear process and knowlegeable staff that meant the application and everything around it went very smoothly. It turned a daunting task into one that was actually almost a pleasure. They an... Ver más

Valorada con 5 estrellas sobre 5

I couldn’t recommend heron financial more. My experience from the very start has been amazing. Rachel and Lillie have been so supportive and have helped every step of the way. When we’ve had questions... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We used Heron Financial to help us through the mortgage process. The team is highly professional and is available at all times. We would highly recommend everyone to use Heron Financial as your mortga... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A special thank you to Joshua Johnstone, Chloe Yeats, and Vinal Kerai from Heron Financial, who have worked tirelessly to help secure our first mortgage and Protection Policy. Your professionalism,... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Corredor hipotecario
  2. Compañía de seguros

Sobre Heron Financial

Escrito por la empresa

Fee-free mortgage brokers for the whole of the UK

Heron Financial is a fee-free, whole-of-market mortgage and protection broker based in the UK and certified B Corporation. Heron Financial specialises in mortgages for first-time buyers, self-employed clients, company directors, contractors, and borrowers with complex income such as commission, dividends, or variable earnings.

Our advice is fully fee-free. We manage the entire mortgage process from initial application through to completion, and continue to look after our clients beyond move-in, including future remortgages and protection reviews.

Heron Financial was founded in September 2011 by Matt Coulson. The aim was to build a digital-first mortgage broker that puts education at the heart of every client conversation. We help individuals and families make confident, well-informed decisions about their borrowing, their long-term financial wellbeing, and their environmental impact as a B Corp-certified business.

We specialise in complex cases. Our advisers regularly place mortgages for clients who have been declined by their bank or by other brokers, including self-employed applicants with one year of accounts, contractors paid on a day rate, company directors taking minimal salary plus dividends, and borrowers with variable or commission-based income. We have access to lenders across the high street, specialist, and private bank markets.

In 2026, Heron Financial was named a finalist in two categories at the British Bank Awards: Best Mortgage Broker and Best Ethical Financial Provider. Internally, we built Everglades, our own award-winning digital application system, to make the mortgage process faster and more transparent for clients. It is one of the reasons our clients tell us the process feels noticeably less stressful than going direct to a bank.

Our mission is simple: the right mortgage, without the stress.

If you'd like to find out what you could borrow based on your specific circumstances, use our mortgage calculator or get in touch for a free 15-minute consultation with an adviser.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

5,0

Todas las opiniones

(2349)

260 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Made things easy

Made things easy to understand and walked through every step of the way. Always someone available to speak to when there are issues and quick to respond to queries.

26 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your kind review. We’re delighted to hear that the team made everything easy to understand and guided you through each step of the process!

Valorada con 5 estrellas sobre 5

I’ve had the pleasure of working with…

I’ve had the pleasure of working with Aidan over the past few years, and I can honestly say the service has been exceptional from start to finish. His attention to detail is second to none, and he is always on the ball—proactive, responsive, and incredibly knowledgeable. He consistently goes above and beyond to ensure everything runs smoothly, which makes what can often be a stressful process feel straightforward and well-managed.

Zara, as case handler, has also been fantastic throughout. She keeps everything organised and on track, communicates clearly, and is always quick to help with any queries. Together, they make a brilliant team and provide a level of service that’s hard to find.

I wouldn’t hesitate to recommend Aidan and Zara at Heron Financial—in fact, I wouldn’t work with anyone else.

25 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your wonderful review and for your continued trust in Heron Financial over the years.

We’re delighted to hear that Aidan’s attention to detail, proactive approach, and expertise have consistently helped make the mortgage process feel straightforward and well managed!

Valorada con 5 estrellas sobre 5

Was an absolute pleasure working with…

Was an absolute pleasure working with Gary Holmes. Remortgaging took longer a few months longer than expecting but Gary was always there to provide advise and guidance to my circumstances whilst making sure to action swiftly to lock in the best rate available at that time. Highly recommend him!

8 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your kind review. We’re delighted to hear that Gary provided such valuable advice and guidance throughout your remortgage journey!

Valorada con 5 estrellas sobre 5

Kane & Chloe have been fantastic in…

Kane & Chloe have been fantastic in helping us secure our mortgage! Made everything simple and easy to understand and keeping all our worry’s at bay! Always there to support us with any questions or concerns we have had. Thank you so such!

22 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your lovely review. We’re delighted to hear that Kane and Chloe were able to help you secure your mortgage and make the whole process feel simple and easy to understand!

Valorada con 5 estrellas sobre 5

Professional and friendly service

Kane Powell has always been very friendly, knowledgeable and professional. He quickly understood our needs and delivered very quickly by saving us money on our existing mortgage even before dealing with our new application. This was a real bonus that we weren't expecting! Leona & all the staff we spoke to along the way were also very friendly and efficient. Thank you!

18 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your lovely review. We’re delighted to hear that Kane was able to quickly understand your needs and help secure savings on your existing mortgage before progressing with your new application!

Valorada con 5 estrellas sobre 5

My experience excellent Heron Financial

My experience with Heron Financial was excellent. In my dealings with Ailsa I was continually impressed with her patience and professionalism.

15 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your kind words and for sharing your experience with Heron Financial. We’re delighted to hear that Ailsa’s patience and professionalism made such a positive impression throughout your journey!

Valorada con 5 estrellas sobre 5

Highly recommend

Can not recommend Heron Financial enough,from help to obtain my mortgage and life insurance they were great help every step of the way 😊

12 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your kind words and recommendation. We’re delighted to hear that the team was able to support you throughout both your mortgage and life insurance journey!

Valorada con 5 estrellas sobre 5

Heron Financial have been amazing from…

Heron Financial have been amazing from start to finish. Such a prompt, professional and helpful team of people, we had regular contact throughout the process and was kept updated of any changes or amendments needed.

I would highly recommend Heron Financial.

15 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your kind words and recommendation. We’re delighted to hear that you had such a positive experience with Heron Financial from start to finish!

Valorada con 5 estrellas sobre 5

working with Heron Financial

It was an absolute pleasure to work with Zara Arshad and Kane Powell .
Heron Financial are extremely professional, efficient and speedy. I cannot recommend them highly enough. The communications were prompt and I was never left waiting. They guided us through the process and answered our queries, making the process much easier and stress free.
Thank you team!

5 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your kind words and for taking the time to share your experience with Heron Financial. We’re delighted to hear that Zara and Kane made the process feel smooth and efficient!

Valorada con 5 estrellas sobre 5

The team at Heron Financial were phenomenal

The team at Heron Financial were phenomenal. Our mortgage advisor Aidan was very efficient in getting us a mortgage offer. He was quick and always ready to answer any question. He explained us the market, and seemed to try to get the best deal to us. Zara made sure to keep us updated and feel at ease while the application was in progress.

Also, Joe from the Protection department is very attentive to find the correct balance of mortgage protection for a given buyer's situation.

Overall good professionals and good people. I would recommend.

14 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your wonderful review and for taking the time to share your experience with Heron Financial. We’re delighted to hear that Aidan, Zara, and Joe were all able to support you so well throughout your mortgage and protection journey!

Valorada con 5 estrellas sobre 5

I’ve used Aidan and Chloe several times…

I’ve used Aidan and Chloe several times now for my mortgages and I honestly wouldn’t go anywhere else. They are both professional, knowledgeable, responsive, and always make the whole process feel straightforward and stress-free.

No matter how many questions I’ve had, they’ve always taken the time to explain everything clearly and keep me updated throughout. Their advice has consistently been excellent and I’ve always felt like they genuinely had my best interests at heart.

I wouldn’t hesitate to recommend Aidan and Chloe to anyone looking for reliable and trustworthy mortgage advisers. Thanks again for all your help!

10 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your continued trust in Heron Financial. It’s fantastic to hear that Aidan and Chloe have consistently provided such knowledgeable advice!

Valorada con 5 estrellas sobre 5

Don and Zara have been an absolute…

Don and Zara have been an absolute delight to deal with. They have secured our mortgage and the whole process has been very smooth and easy. I honestly thought it would be much harder than what it has been!! They always have been available for questions and queries and come back very quickly. Extremely professional whilst also friendly. I cannot thank them enough. I will definitely be recommending Heron to others. Thank you so much!

12 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you so much for your lovely review. We’re delighted to hear that Don and Zara made the mortgage process feel easy!

Valorada con 5 estrellas sobre 5

Callum and Chloe were absolute stars

Callum and Chloe were absolute stars. Our mortgage application was unique however their expertise and guidance assisted us with obtaining the mortgage we needed for our forever home. Thank you!

8 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you for your lovely review. We’re so pleased to hear Callum and Chloe were able to support you so well throughout your mortgage journey!

Valorada con 5 estrellas sobre 5

Would just like to say a special…thankyou to Joshua and Chloe

Would just like to say a special thankyou to Joshua and Chloe for sorting out my remortgage they were so helpful and efficient and kept me informed at all times and were able to find me the best deal for my remortgage now I can start planning my new kitchen will definitely be using Heron Financial again

7 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you for your lovely review. We’re so pleased to hear Joshua and Chloe were able to support you so well with your remortgage!

Valorada con 5 estrellas sobre 5

Mortgage application for moving house

Don and Leona were so helpful. They were knowledgable, responsive, very calm and made the process really simple. They sorted out moving my old mortgage onto a new product whilst the conveyancing process was in going (as it was about to expire) and helped me get a good deal for the new mortgage. I’d definitely use them again and would recommend them to anyone looking for a mortgage broker.

6 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you for your lovely review. We’re so pleased to hear Don and Leona were able to support you so well throughout your home move!

Valorada con 5 estrellas sobre 5

Fantastic service

Having dealt with Callum and Leona throughout the process of getting my mortgage with Heron, they have been nothing but very helpful, communication was always regular, they kept things simple to deal with, I definitely make the right choice with bringing them onboard to get me to where I needed to be. I can highly recommend Heron, especially Callum and Lenoa. Thank you for all your help.

20 de abril de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you for your lovely review. We’re so pleased to hear Callum and Leona were able to support you so well throughout your mortgage journey!

Valorada con 5 estrellas sobre 5

I'd Recommend Heron Financial

The Heron Financial Team are lovely. Both Kane and Zara in particular are so helpful, and they are always happy to answer any questions we have as first-time buyers. They sort everything out so quickly for us to avoid any delays, and always provide us with really helpful information. Both are lovely to speak to; they have a wealth of knowledge about the UK housing market and are incredibly efficient.
I'm so glad Heron Financial have supported us through the usually-stressful journey of a property purchase! We would absolutely recommend using Heron Financial's services.

3 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you for your lovely review. We’re so pleased to hear Kane and Zara have been able to support you so well as first-time buyers!

Valorada con 5 estrellas sobre 5

Highly recommend Heron Financial!

We were recommended Heron Financial by a friend and they have been brilliant throughout the whole process. Our mortgage adviser Callum was friendly, patient and very informative. Callum was also very quick with his response time and always kept us in the loop by updating us on what was happening on his end. Very happy with our experience with Heron Financial and would definitely recommend their services!

10 de noviembre de 2025
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you for your lovely review. We’re so pleased to hear Callum was friendly and informative throughout the process!

Valorada con 5 estrellas sobre 5

Would like to take this opportunity to…

Would like to take this opportunity to say thank Callum in this matter been an absolute pleasure to deal with and help get over live for me brilliant service and highly recommended going forward to provide info to friends and family for future financials regards j. Phipps

2 de mayo de 2026
Opinión espontánea
Logotipo de Heron Financial

Respuesta de Heron Financial

Thank you for your lovely review. We’re so pleased to hear Callum was such a pleasure to deal with and was able to support you so well throughout!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más