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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a 2nd video doorbell in January 2024. Set up & worked ok until....I got an email in May 2024 saying they were no longer trading but . ...I'd still get updates etc so item would work. Well ...it... Ver más

Valorada con 4 estrellas sobre 5

I've bought a second leak monitor and after my initial experience they work well, i.e. connectivity to WiFi is maintained, they report leaks accurately. Only drawback in remote locations they have to... Ver más

Valorada con 5 estrellas sobre 5

Recently purchased a Smart floodlight camera which became faulty (sound issue) a few weeks after installation. Contacted Hey and their support team went through all they could to fix however ultimatel... Ver más

Valorada con 5 estrellas sobre 5

Fab bulbs and useful interface, note if you have dimmer switches you need ones designed for LED bulbs, currently I have the old style dimmer switches that don't don't well with LED, this causes flicke... Ver más

Información sobre la empresa

  1. Tienda de electrónica

Escrito por la empresa

Hey! has been created to bring a simple, all in one solution to the smart home industry. With simplicity & innovation at the heart of hey! we hope to bring you the perfect smart solution for your home. We provide a bespoke smart home kit, designed around your lifestyle and home, that is easy to install, without losing functionality. We thought about every step of the journey to ensure you get the best product and the best service.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

271 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(271)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Works for me

Works for me. Unit is outside six inches from back door about 30 feet from router. Cat sets it off every time, alert to phone. I take it in and put it out again every time cat goes in or out to save battery and so it doesn’t get too cold or wet… would buy again. Took a couple of days to settle in, but I have been using for about 6 months no problem. Odd false alarm, but I’m very happy with it.

1 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I wish I could leave no stars

I wish I could leave no stars. I bought 3 and the products don't work, and the customer service is shocking. I contacted customer services as my contact sensors don't respond when the door is opened and shut. The team could not help with the problem at all as if they were unfamiliar with how the product should work and and I was told I would be refunded for postage if I sent them back. I sent the product back, was refused a refund for postage then they sent me back the product which does not work. Save your money and look elsewhere! This has been such a long and arduous process I regret buying them so much.

27 de marzo de 2023
Valorada con 1 estrellas sobre 5

Tiny screws, missing parts and missing customer service.

I'd avoid the Hey! Doorbell... unless you like extremely challenging set-up processes. There was supposed to be a small screwdriver for the tiny screws at the back... which are the smallest screws in the world btw... but alas there was no screwdriver.

I'm even struggling to buy one to get the back off to insert the batteries.

I've tried to contact support 4 times now but no luck. So I've currently got a brand new product I can't used, with missing parts and can't contact anyone for help. Avoid.

8 de marzo de 2023
Opinión espontánea
Logotipo de Hey!

Respuesta de Hey!

Hey James,

Sorry to hear you are missing the screwdriver - an advisor has reached out directly to resolve this for you

Thanks
Hey Team

Valorada con 3 estrellas sobre 5

I bought the hey door bell camera

I bought the hey door bell camera, it connected to mini hub but lost signal when on front door, got router installed and cant get it to connect have not been able to use it. Had it for nearly three weeks

7 de marzo de 2023
Logotipo de Hey!

Respuesta de Hey!

Hey Susan,

Sorry to hear you've had issues re-pairing this, one of our team will reach out directly to resolve this

Thanks
Hey Team

Valorada con 1 estrellas sobre 5

Poor quality

Poor quality products…spend a little extra and get products from the leading competitor..you won’t be sorry.
Have persevered for almost 2 years with the hey! Doorbell and security camera we have given up and bought products from another brand that are far superior and to be honest wish we had bought them in the first place.
The doorbell had to be replaced under warranty as it stopped connecting and wouldn’t charge…thought this would solve our issues but no the replacement one has done similar and you can’t even use your phone to answer the door bell call as the app freezes every time and keeps asking to reformat the SD card.
The security camera was okay…limited in selecting the area you want motion detection to work and and is very hit and miss in what it picks up. It’s not fit for purpose or built to last as it had water ingress which has damaged the unit and we are outside of the warranty…typical!
Customer service hit and miss also.
Would not recommend!! Please pay a little extra and buy a more premium product!

1 de marzo de 2023
Valorada con 5 estrellas sobre 5

Great customer service!

Bought three cameras for my property, two outdoor and one indoor. One of which was tied to someone else's account ( I assume they did the try before you buy and Hey! sent it on to me after, not a problem) They sorted it all out within a few hours and havent had any problems since.

29 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant

Brilliant - 5 Star. Great comparability and connectivity. Self explanatory set up much more cost effective than its competitors.

26 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent products and very easy to…

Excellent products and very easy to use. Smart plugs work both well on the app and syncing up with Alexa. Connected up the smart plugs with various lamps.“Alexa, turn on the living room light” and it’s on. Have got the power strip, very easy to set timers and clicking on the individual plugs to switch on/off the app for the different plugs. The usb slots make charging your phone and other device’s easy. Having one slight issue reconnecting this to my new router from my old router, but I’ve not really tried properly yet.

30 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product

The smart floodlight was really easy to install and get set up with the App. Great quality video/images and loads of good features.

25 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good solid construction

Arrived quickly, nice solid packaging, and easy to set up. I did need to reset as I was a bit slow pairing yo my app ( hold down on button for 5 secs). Very pleased with it does exactly what you would expect.

25 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hive be gone, Hey! is the way!

Having previously used Hive for my previous home, I was looking for a new smart company with more product choice and a better price point. Hey! are it. The products are simple to use and set up, and the app is very user friendly and is easily connected to Alexa.

25 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products and price

I bought some light bulbs and an indoor camera for myself; gave a lightbulb as a gift to my daughter who loves it, her partner has set it to disco lights ha ha. As for the camera, I can see what my animals are up to, day or night; delighted with both products what are very easy to install.

25 de febrero de 2023
Opinión espontánea

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