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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Honestly, I was well impressed with hi5tickets, especially the way they handled the ticket issuance. Once I completed the booking, the ticket came through proper quick. N0 delays, no messing about,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had to cancel my ticket last minute, so I was a bit worried about the refund process, but hi5tickets.com handled it brilliantly. Put in the request and, honestly, it was all sorted within 3 days, no c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a cracking experience with hi5tickets.com, to be honest. The whole booking process was smooth as anything and no confusion, no unnecessary steps, just straight to the point. It only took a few min... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I really enjoy using hi5tickets, the booking process na very easy and smooth. From the moment I enter the site, everything clear and simple to follow, no confusion at all. I fit search flights, com... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

Hi5Tickts.com is a leading travel agency, serving the passengers at its best with very affordable pricing. Hi5Tickets.com is Your Trusted Partner in Travel.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

103 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 92% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

It’s been more than a year

It’s been more than a year. I’ve been demanding a refund of over £1000, which they just will NOT issue. They promised to refund everything after my tickets got cancelled, which was a lie. They then said they’ll give me £1000 in credit, which they then refused to give, just a major SCAM

12 de diciembre de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear "Consumer",

This is your second review on our page, and there is no evidence of your existence, based on your profile there are total 3 reviews and all of them are negative, the 3rd review is also for a travel agency; it seems the pattern of fake reviews spread by a fake ID.

Please come up with your real ID or else do contact us to resolve your matter "if there is any", call us during work hours on 01618501650.

Thanks.
Customer Care Team

Valorada con 1 estrellas sobre 5

BIGGEST SCAM EVER! African customers please avoid

This company is not legit. They will take your money and not give you your tickets. it is better to book from a reputable source. They take advantage of African customers and use false reviews with West African sounding names to appeal to people who spend thousands going back home to Ghana and Nigeria etc.

You wll not get your money back or your ticket. Save yourself the hassle. This company is a company full of scammers. Aryan especially is a nasty piece of work.

10 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

best instalment plan booking

I felt very welcome by Aryan, the travel experts over phone, especially by Olivia, so knowledgeable, friendly & polite. On other occasions I use other companies, but I will definitely be booking again with Oilivia, the booking process was so easy especially their 3 instalment package plan.

15 de septiembre de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Ken,

Thank you for sharing your experience, we always try to serve our customer in best possible way.

Thanks
Customer Care Team

Valorada con 1 estrellas sobre 5

I had written a negative feedback below…

I had written a negative feedback below for not receiving my refund from Hifive which I had waited for over 4months. Following my feedback I received a call from Hifive demanding for me to pull down my negative feedback before they can refund me, they reported that it was their policy. The conversation was recorded so I have evidence. It’s unethical and immoral for Hifive to attempt to gag members of the public life myself who have worked extremely hard for my money only to be cheated, swindled and defrauded by Hifive. Please thread with caution, I’m sure that most of the positive feedbacks are written by Hifive employees. Do not buy from Hifive they are fraudsters.

15 de julio de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Okoli,

Thanks for your feedback and precious time for writing the review 2nd time. Please, do read the terms and conditions before defaming us.

We appreciate your time.
Thanks.
Customer Care Team

Valorada con 5 estrellas sobre 5

Experience for booking a China Trip was…

Experience for booking a China Trip was amazing, Aryan helped me decide which flight I should take due to the tough schedule of my job routine. The time was managed very well and price was amazing. I highly recommend Aryan to get excellent experience of Customer Service, and Yes the ticket was issued with in 30 minutes of paying the amount.

Recommended.

21 de octubre de 2025
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Respuesta de Hi5tickets.com

Dear Mr. Li,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Best of luck for your Trip to China. Certainly we would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Valorada con 1 estrellas sobre 5

Aryan and hi5tickets

Aryan and hi5tickets, it is over six months now that you have failed to refund me.
I have made several attempts to contact you on email and WhatsApp but you have failed to respond to any.
I will be posting evidence of our conversation soon.

16 de abril de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Customer,

We have replied many of your reviews, you were unable to pay the instalments in-time and applied for a full refund violating the agreed terms and conditions. Please bear in mind the service charges are always deducted before you apply for a refund.

Please read our terms and conditions before you mislead others.

Thanks.
Customer Care Team.

Valorada con 5 estrellas sobre 5

Thank you hi5tickets.com for all your…

Thank you hi5tickets.com for all your help
Sarah did a good job honestly I recommend her and the company for everyone.

3 de septiembre de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Khan,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Certainly we would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Valorada con 5 estrellas sobre 5

I have booked a Korea trip in July…

I have booked a Korea trip in July through Hi5tickets, this was my first time. The service has been excellent and everything has been explained thoroughly including the whole itinerary which has been created to according to our requirements. Big shout out to Jia and Aryan who have been dedicated to make our dream holiday come true. I got the refund at first as trip was cancelled but later on I rebooked and got exceptional care for my trip.

29 de julio de 2025
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Respuesta de Hi5tickets.com

Dear Oluwadamilare,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Certainly we would love to serve you again.

We Thank you for your trust.

Customer Care Team

Valorada con 5 estrellas sobre 5

Cheap tickets available on…

Cheap tickets available on hi5tickets.com I bought a ticket and hotel to Dubai on installments plan quick service.

9 de septiembre de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Malik,

We genuinely appreciate your dedicated time to review us, we always strive to provide best to our beloved passengers. Certainly we would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Valorada con 1 estrellas sobre 5

You guys are stilll bunch of liars

You guys are stilll bunch of liars. Show me where on Royal Air maroc where they said middle name is compulsory. Do you guys think this is my first time of flying. You waited for two months before you knew i didnt include my middle name. I still have all your mails and i will post it here for everyone to see who you people really are.

You are messing with the wrong person.

You even lied you asked me for the name, show me the prove and stop all the lies. Upon all the negative reviews, you people are still coming out to defend your incompetent attitude. People now know you for who your company is.

Middle name is never compulsory and the airline even comfrimed it, even google will tell you the same or maybe you people know more than the airline itself.

So if you claim you asked me for the middle name and i never replied, how come it never came up until when i wanted to make the last installment after two months. You give people non genuine excuses and ripe people off their hard earned money

You are all bunch of liars and deceitful.

I even requested you people should give me my ticket like that with the first and last name and you couldn't provide the ticket.You told me airline cancelled my ticket because i didnt include my middle name, so how did I cancel it, very funny

Show me that proof where you asked for my middle name severally.

Do you even know how many times i have booked tickets with agents who never even asked for any copy of my passport. All they needed was my details. If you people dont know how to handle business you can close up. If truly you claim you asked for my details and i wasnt replying, why dint you people call me but you come online and start lying about it.

Even when i wanted to pay the second installment, took you people 4 days to send a link to pay, i had to keep messaging severally up to about 5 times before you people replied so how come the middle name was never mentioned.

If you people dont stop the lie, i will post all the mail conversations from beginning to end so people can see the prove of everything. I hate people that go about lying and deceiving others.

I ended up booking the ticket with another 3rd party who never even asked for the middle name or a copy of my passport and you are here still arguing and telling me what is not. The only mandatory name is your first and last name. You people should learn and stop the argument. If you people dont stop all this argument, i will go on and keep exposing all what you guyz did wrong.

Below is from Royal air maroc:

No, including your middle name is generally not compulsory when booking a flight with Royal Air Maroc, as long as your first and last names match your passport information.

I can see your reply, looks like you people dont understand English.Come let me enlighten you. So where does it say on the website middle name as against what you are saying you asked me. Stop this nonsense and stop arguing. When it says given name, its not mandatory to add your middle name. If you dont understand english, go back to school and learn. On my passport my middle name is written beside my first name. So jst because it is written beside it does that mean its my first name? Also, you had to wait till after 2 months before asking me for middle name. You have been into the business for a while so you people dont know the necessary details from the first time I submitted. You are very funny. A ticket i ended up booking and travelled and came back with another agency without even sending a copy of my passport or adding any middle name. You are all bunch of jokers

15 de agosto de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Mr. Ajibola,

We apologise for the inconvenience, just to remind you there are two sections on the passport, Surname and Given Names; which was provided incomplete.

You are quoting the false reference of Royal Air Maroc(deliberately we assume) as per their directions it is clearly mentioned on their website:
Fist names (As it appears on the passport)
Surname (As it appears on the passport)

Please visit the link below for correction:
https://www.royalairmaroc.com/nl-en/information/travel-documents

This is not a good practice to start blaming businesses/companies for your mistakes.

We are there for you to serve.

Thanks.
Customer Care Team.

Valorada con 1 estrellas sobre 5

Scam

Aryan, I stand by what I said that your company is a scam. I have all the emails and chats to prove and so I do not understand what lies you are referring to when you say you have done your investigations.
I would not recommend your company to anyone!

15 de agosto de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Uka,

We apologize for the inconvenience caused, we have completely investigated your case, and it is a clear case of confusion/misunderstanding, no such evidence of your claim was found.

Please refrain from such words such as "scam", as we do not believe in scams and you were not being scammed.

You may contact us to discuss the matter, we are there to serve you.

Thank You
Customer Care Team

Valorada con 5 estrellas sobre 5

Completed my Umrah

Completed my Umrah

Due to lots of financial hurdles, had the dream to perform the Umrah, they made this happen. Never new that I can pay them in3 instalments and can complete the tour of Holy Land. I really appreciate the way I was guided and sponsored to complete my tour, may you guys be blessed.

22 de julio de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Mr. Abdullahi,

We appreciate your blessings, and congratulation for your journey. We always strive to provide best to our beloved passengers.

Certainly we would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Valorada con 5 estrellas sobre 5

I've read lot of people comments but…

I've read lot of people comments but that is not true, i booked a flight and paid only 2 Instalments and paid the 3rd one after my travel was completed. Shiza warned me that if I don't pay the remaining amount an action will be taken against me, which is right if I am travelling and not paying the amount while I am buying tickets on instalment.

Many people I think don't understand how pay now or ticket purchase in installments work.

Great experience so far.

22 de mayo de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Mr. Lodhi,

Thank you for your understandings, we always strive to provide best to our beloved passengers.

We would love to serve you again.

Thank you for trusting in us.

Customer Care Team

Valorada con 4 estrellas sobre 5

Scam scam scam this company or pple is…

Scam scam scam this company or pple is a big scam I repeat do not have any business with them. I am going to report you guys to the authority if I don't have my refund you can't not eat my money and go free I work do hard for money

20 de junio de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Akefe,

We apologize for the inconvenience caused, you may contact us to discuss the matter.

Thanks
Customer Care Team

Valorada con 1 estrellas sobre 5

Avoid booking through Hi5 at all costs!

Avoid booking through Hi5 at all costs!

We booked flights to travel for our friends wedding in the autumn and had paid almost £2000 towards our flights already to then have them cancelled by Hi5 without communication as we had accidentally missed one of our payments.

When we tried to contact them they either offered to rebook the ticket for well over double the price we had originally agreed upon or give us an £80 refund. Since then they said we could use the money we’ve paid towards other flights.

We’ve rang several times to try and book alternative flights using our credit but have received no answer or calls back.

Please avoid using this company to book your flight tickets, it’s not worth the frustration or cost.

10 de junio de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Hannah,

Our phone lines are open 9 to 5, we apologize for the inconvenience caused, we can not entertain passengers with ticket who do not pay the instalments intime, since we are not a charity.

It was better if you could have mentioned that you took the voucher as well for your future use since it was your mistake, yet you left the negative review.

Thanks.
Customer Care Team

Valorada con 1 estrellas sobre 5

I booked a flight worth £8,000 through…

I booked a flight worth £8,000 through Hi5Tickets and paid nearly £2,000 upfront based on their promise that I could pay the rest in bi-monthly instalments. Everything seemed fine until I was 3 days late on a payment and suddenly, my entire booking was cancelled with no warning, no grace period, and no proper communication.

Instead of helping resolve the issue, they’ve now offered me just £85 back. Out of nearly £2,000 I paid, that’s all they think is fair? It’s a complete scam.

Their agent Aryan completely misled me, and once the money was taken, he was dismissive and unhelpful. No professionalism, no accountability. Just excuses.

This company operates on dishonest tactics and takes advantage of people. Missing a payment by 3 days should not result in losing thousands of pounds, especially without any proper notice or attempt to resolve things.

Avoid Hi5Tickets at all costs. I’m sharing this so others don’t get trapped the way I did.

3 de junio de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear C,

It is easy to write big amounts in reviews to be prominent, yet you are clearly mentioning that you were late to pay the instalment, please bear in mind that we are not a charity; selling tickets for free. An ease to buy tickets on instalments is created for the passengers under certain terms and conditions, how can we be sure if you do not pay the instalments intime and leaving us in debt?

"Losing thousands of pounds", is a clear misleading comment.

Thanks for your understandings.
Customer Care Team.

Valorada con 1 estrellas sobre 5

Don’t be like me…..If you are reading this

If you are reading this, very likely you are in the same doubtful position I was when I was about to use this company for my flight tickets. How I wish I followed my gut instincts, how I wish I didn’t give myself the headache, stress, financial loss and heartache by using Hi5tickets.

Using them cost me £1000 loss, they promised tickets, I paid 2 instalments and when it was time for the final instalment and to receive my tickets they came up with an excuse that the airline cancelled the flights which was a lie (airline confirmed flight is still flying). They then said they can provide me another ticket if i paid them £1928 more than initial agreed price.

Save your time, your money and most importantly protect your mental health. Don’t bother.. or you’ll end up regretting it. Just like I did!

P.s: I have evidence of chats, emails and recorded phone calls of all I went through with Aryan/Hi5 tickets. I expect a likely defence/reply which will be.. this is a fake review! Well it is NOT.. I am a real human with a 100% true review, who just made a a really stupid mistake patronising this sham company and hopefully saving you from doing same!

1 de mayo de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Ogunyemi,

We apologize for the distress being caused, we completely understand your frustration but sometimes airline matters are not easy as it seems.

We are happy to cooperate and refund the amount as per the rules, and we apologize for the inconvenience caused.

Please contact us to escalate the matter.

Thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent Customer Service

The fact that they offer 3 easy instalments to pay for the flights is convenient. Aryan Khan I would like to thank for handling and arranging flights for our umrah trip and then our trip to Pakistan. A courtesy call from Sameer to add to this to make sure everything was handled smoothly. I would highly commend these two people from the Team. Well done Guys!

30 de abril de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Dear Miss Shabir,

We are delighted to hear from you, our preference is always our passengers. Hopefully we'll serve you again in future as we always strive to serve.

Thanks
Customer Care Team

Valorada con 1 estrellas sobre 5

Hi guys please avoid this company at…

Hi guys please avoid this company at all costs . It's all a scam they provide fake promises and fake links . I booked a holiday to Turkey marmaris. I gave them the initial payment they said 2 payments are left to pay when trying to make the Second payment the link didn't work . I have tried to call them and when eventually getting through they said our links work it isn't our fault . I called them on the day I received the link but for the whole day they said they would send the link again which they didn't. I called multiple times and they ignored my calls the next day they said we can't honour this price as the payment link expired. Despite numerous calls about this link not working they ignored my calls . Now the next day they tried to charge me more for the same tickets. My original flight price was for £976.89 now for the same flights they are charging £1795.65 !!!!!!! Please stay away from this company at all costs

27 de febrero de 2025
Opinión espontánea
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Respuesta de Hi5tickets.com

Another Fake Review by Mr. Faisal Alam with a Fake ID.

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