London Borough of Hillingdon Opiniones 

Hillingdon's Locata system is useless barely any properties listed for months on end.

Even after their so called “update” to Locata, it’s still the same broken system. What’s the point of upgrading a platform when there are barely any properties listed to begin with? It’s not just the odd quiet week it’s been months, even years, with little to no properties available to bid on. Residents are left waiting endlessly, checking week after week for absolutely nothing.

Meanwhile, councils like Brent are building and listing homes regularly their Locata is active, with a proper flow of new builds and available housing. Brent clearly invests in actual solutions, not just flashy website updates that mean nothing without properties behind them.

Hillingdon’s Locata feels like a box ticking exercise to say they have a system but in reality, it’s doing nothing for those stuck in temporary accommodation or desperate to move. No transparency, no communication, and no urgency.

If you’re going to update your system, at least put some homes on it. Right now it feels like a complete waste of time and false hope for the residents you claim to prioritise.

I can only concur with what everyone here says. Arrogant, incompetent council and full of bullies. Completely ignoring repeated requests to make reasonable adjustments for an elderly, disabled person. The councillors ignore any communication. Complete waste of space. This council has no legitimacy and is in disrepute. When you complain, they fail to answer the questions and just refer you to the local government ombudsman. It’s a deliberate strategy to avoid dealing with complaints but still ticking a box to pretend they have. They are as bad as it gets.

Hillingdon Apcoa…. SCUM

Lucrative salary after getting trained at apcoa as a civil enforcement officer. No previous experience required. Even fluency in English not required.Only Apcoa needs trainees to roam the streets. Once you are trained you can leave and join any council with higher salaries.Apcoa will give you a stipend of 12.21 / hour .Hillingdon Council being one of the biggest and most acclaimed council cannot raise the salary band as told by Apcoa Hillingdon management when asked during the recent minimum wage rise.But don't worry join Hillingdon Council Apcoa, get trained for as little as 3 months and leave for greener pastures like hundreds
of offi iers bred at Apcoas stables.

What a horrible bunch of people work here. My mother was in a care home and died in their care. Hillingdon Council have all my mothers possessions and have refused me access. They then send me a form to fill out regarding my mothers financial situation and inform me that I have to reply by return. I reply and then I'm told that it will take up to 10 days to reply to me.

Vile rude people never again

It is outrageous that an environmental health department in his council can allow an AVA Heathrow waiting area. Allow Uber and Heathrow to operate please check the Twitter account

They never respond to repeated requests for a building control certificate when all the requirements have been met.

My friend is a father of an autistic child who took care of my son for past almost 4 years all by it self but his ex wife who left him and his son is now using her power and position to manipulate the local authorities and who without even knowing the other side of the story is harassing my friend and his autistic son,abducting from school,modifying all records the family court etc.And the social worker Sinead Rippington has told him that she will finish his career and that she is working for the past 20 years,she even made the cafcass officer write a wrong report.They are treating my friend as a criminal an constantly say that his son is at risk,on top he and his son are so happy as his son suffered so much from his abusive mother.what a shame to say this is London.i have all records and everything ready for any investigation.

Rude, incompetent and deaf psychopaths working in Environmental Health department. I am wondering who is responsible and checking if their workers are suitable to jobs they are doing. Obviously, that's not what concerns them. Better worker because they dont have to do anything. Hopefully somebody will deal with the council itself so they become aware what their responsibilities are.

Complaints Department. Can someone tell me what they actually do ? Has anyone ever had any help from them ? Have they actually resolved anything ?I have been trying to resolve a damp/mould problem in my flat that has been on-going for 15 years. When I sent all the details (copies of emails and letters) to the Complaints Team.... they sent me a brochure on how to avoid damp. ABSOLUTELY USELESS/NOT FIT FOR PURPOSE. PS: LBH would be down on me like flies on sh*t if I didn't pay the rent.

Planning dept are useless!

Made an application and had a site visit, they're absolutely ridiculous. I almost feel sick going through this shocking experience. They don't respond, they haven't delivered a report back, it's been over 12 weeks and they've delayed the entire building. Honestly this is beyond incompetent. What's worse is we pay for all these services and they're rubbish!

Ill have paid £1700 in fees to this useless department for my applications and still they don't respond. Councils need reform, the slow workers should be fired and productive members rewarded.

I have logged a formal complaint and I'll have to take it to the regulator because this isn't an acceptable provision of civil service.

On 3rd Aug 2024 there was altercation with my neighbour, to try to resolve the issue with Scheme Manager and her boss with no success, I reported to the complains dept 20 Sept 2024.

I am very disappointed with the response from the complains team,
My concern was not taken seriously and I was informed as there were no witness and that he was not here
nothing can be gone.

Leaving me feeling intimidating and no duty of care and have no faith in LBH complaints team

London borough of Hillingdon work on working days to give tax refunds. Their website states10-21working days and state it is not worth calling them until 21 days is up. Once the 21 days are up they quote 30 days blaming a back log. Really !!! Into today’s world what can possibly take 30 days and counting to process a refund.
How is it possible to be 20 days from minimum to beyond maximum time to process a refund.?
Perhaps we should all be allowed to pay the council tax a minimum of 30 working days in arrears
At least update your online presence to mange your choice less customers expectations

Simple just plain useless branch.

A black rubishman keeps throwing and piling reciclable and non reciclable bags from all neighbours, in front of my house, in the street and the alley. Every tuesday this guy keeps coming and throwing these bags, leaving rubish everywhere, and worst, he's doing it in front of our house, so many times people have to pass through the street or our garden. after leaving them for half day, the recicling team comes and picks up only the reciclable ones, leaving rubish in front of our house, and people that wanna pass or park, they just assume it's ours and they throw it in our garden. i made several complaints, they said it's solved but i've become a target apparently. Worst council ever !!!

Paid already as I don’t want to waste my time to appeal for some thing that it will go no where
strategy of changing to brown colour the bays and people who pays 2.50 per half hr just to pop in a shop for 20 minutes
By the bust station in Uxbridge

No sense. Is just an unfair way to get you to pay 55 pounds on top of the parking time
Just because if you don’t see that as it wasn’t like that no long ago , is a Trap and You will end up getting the penalty

Hillingdon Council. Should go around to get council tax from people who don’t pay
No get those money from people who fairly pay the parking

Have attempted to contact the council tens of thousands of times regarding permits for photoshoots and there's been zero response. No replies to any calls, emails, or letters sent. Beyond rubbish and the people working here should be embarrassed and ashamed.

Definitely the most miserable place to live as published by the newspaper this year.
Serious service failures by children’s social services financing enabling child exploitation in connection with sexual exploitation to minors.
approx 3,000 complaints investigated out of 19,000 unfit for purpose.
Put on the restrictions register for complaining too much about situations they caused.
Reported rats to environment dept no response.
They hired a nhs Hillingdon doctor for 20 years and ignored victims Hillingdon council use his wrongs in courts of law to ruin lives.
NOT SAFE FOR FAMILIES
AVOID AVOID AVOID !!!

Hillingdon council is good for nothing. They treat their tenants like bagger. Me and my kids we all are not well and my boiler gone. I am keep calling them whole night as don't have hot water or heating in my house. It's impossible to get call connected with VHL. I called hillingdon council emergency again to ask them to help me as VHL is not getting connected and they said keep trying calling them and they are not ready to help. when your call get connected to VHL you have to wait literally 15 to 20 minutes on the call then you will be asked to leave the message but nobody bothered getting back after leaving the voicemail. So basically you have to ruin whole night try calling them in emergency but they don't bother then again when you call them in the morning they are offering appointment after 2 days🤬.