London Borough of Hillingdon Opiniones 

Moved out of the Borough 30 November and informed LBH of my move and as council tax is paid over 10 months, they owed me a rebate . Despite this they continued to take my final direct debit payment from my bank account, adding to the rebate that I am due. I have emailed and called them a number of times and finally received an email at the beginning of January, stating that my rebate would be in my bank account within 10 days. 20 days later and still no rebate. I called again today, queueing for 20 minutes. When I finally got through, the person answering said she couldn’t help and didn’t have access to any accounts. She said everyone was too busy to take any calls and suggested that I ring back ! I asked what the point would be , as I would probably be queuing again for 20 minutes and then you would again say that you couldn’t help ! I was then offered a call back - but couldn’t say when that would be - but it would not be until next week. At that point I rang off as I was again getting nowhere with LBH continually fobbing me off. So as things stand, after two months, LBH still owe me in excess of £500 and I have no idea when I will get it back ! Totally useless !

Really bad experience every time I call them they always said we are very busy and they tell you they will give us call back since then I have never got call back from them really frustrating

worst experience with this council out of all other councils, they know nothing about customer service or the meaning, they proceed to be rude to simple questions, they often do not present there names at the beginning of answering the call with fear of a complaint, they will hang up the phone without asking if they can help any further in the middle of asking them more questions, i do not know if the calls are being recorded which i assume not, please be aware when attempting to speak to the someone from the council

If 0 was an answer i would chose it.
I have never in my entire life seen a serve lack of safe guarding in my entire life, i can genuinely say i have never seeked help from being in an awful situation to ending up in an even worse situation.
They had documented evidence about my mental health and my housing officer failed to show any signs of compassion and acted out of profession reducing myself to tears.
I was left homeless with a 4 year old, who had to celebrate her 5th birthday homeless I'm young too, I've been in nothing but dysfunction situations during my upbringing, but I'm not the type to ever dwell. I was left sleeping on a floor moved out of my Borough in a flat, covered in mould, no warning i had no furniture, moved too far to return to my work as the zones make the travel way to expensive, isolated me from the 3 friends i have as i do not have any family beside my daughter, away from my psychologist, in a scary area where i wouldn't dare walk the streets at night.
I tried to do the best by my daughter, she's all i have and it genuinely breaks my heart she had to witness what she did for help to finally be received, honestly i can wholeheartedly tell you Hillingdon council have 0 compassion, writing a complaint with provided evidence and a dated phone call, time, i got an apology but its honestly just not good enough and i am furious at the treatment i have recieved and i genuinely hope they have never treated anyone else like this because it will be a reason someone leaves this life, I'm a strong person but the entire 3 months i have been going through this has absolutely destroyed me, i genuinely fear for somebody else.

Most disgusting council uneducated bully and disgusting people who take side of illegal people try to take out money from innocent people . This council is worst council

Never replay or take ages to replay. Not helping at all. Always problem, not looking for solutions. Me and my family are very disappointed.

The online portal is useless for anything other than paying a bill or ordering waste bags. The portal sends you around in circles. The on-line "help" is a waste of time and do not seem to now how the portal operates for end users.

No way of arranging an out of hours service for noise or other issues on weekends until 9 PM this allows individuals to have builders working all weekend on vacant residences with no enforcement. Even when enforcement are advised to do not act or liase with planning either.

A lot of claims about green flags and low council tax for retirees but it seems to be smoke and mirrors.

Hillingdon Borough (LBH) has an online reporting service via their web page - which in the main is useless unless you are doing something simple like ordering recycle bags. For other more important issues, the day team, or the team dealing with the online entries seem to close down cases regarding anything important such as noise or complaints without even a follow-up...... I also have had no follow up with IT issues on my login account which I've also reported online. I do believe LBH are in the middle of updating their online system so I hope it improves. But the old system in place since I moved into the Borough 8 years ago is flawed as it just does not cater to help people that cant ring in 9-5 as they work shifts and need to use online reporting. There seems to be no follow up or care for those issues that are reported online. They ''close'' cases without any contact with the customer. I am sure the staff are doing that for stats to look good as in low cases 'still pending' and for customer service records to look as if cases are solved. But those stats and records will then not true. LBH need to be aware of this. I am also disappointed with the noise team, I was told by officers on a call out that there are only 2 people on call out on weekends to cover the entire borough. Unrealistic and unfair on 300k + residents.