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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly and informative. Noroze took time and was very patient in going over all the details needed for the onboarding process. I did not feel rushed at all. I'm looking forward to working with... Ver más

Valorada con 5 estrellas sobre 5

I have been meeting with HLPT's Advanced Tech Support nearly everyday since I came on board and I'll just say I would be lost without them. Qairman, specifically has been very instrumental in guiding... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First I want to say HL Pro Tools makes selling SaaS so much easier. The level of integrations and support to make your agency able to onboard SaaS clients is awesome. Umer Khalil did my onboarding a... Ver más

Valorada con 5 estrellas sobre 5

Umer Khalil from Hlprotools was incredibly patient and helpful on our call. I've only just started using this company and so far, I have only seen great things. Great processes, supper useful tools gr... Ver más


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

75 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 77% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 1 estrellas sobre 5

customer support sucks, their billing is brokem

customer support sucks, they trap you with a $1 offer that doesn't do anything, I asked them to cancel my membership where I then had to go down a confusing sequence of pages and they make you book a call with them to cancel even though I was just on a call with them when I tried to cancel. Then I get billed 3 months later, Im more upset that I had to spend 30 minutes of my work day tracking these guys down finding call and text records and sending it to them. And still havent gotten my money back and they want me to get on another call.

18 de marzo de 2026
Opinión espontánea
Logotipo de Hlprotools

Respuesta de Hlprotools

Hey Cole, I appreciate you sharing this and I want to respond directly. I do want to hold some nuance around the $1 offer — it's genuinely designed as an entry point to experience the platform, and it's not meant to be the full top-tier experience. That's not intended to confuse or mislead, but I understand how it can feel that way if expectations weren't set clearly upfront, and that's on us to do better.
On the billing side — we try to make it as easy as possible to manage everything yourself. We include a link in the top menue of the membership area: you can go to hlprotools.com/billing to control all of your billing settings directly, without needing to get on a call. I completely understand how things get missed, and I genuinely apologize for the frustration of having to track us down and spend time on this that you shouldn't have had to spend. That's not the experience we want for anyone. What your describing usually happens where there's a mismatch of emails or the contact reaching out doesn't match any customer records. If your refund still hasn't been processed, please reach out to me directly at matt@hlprotools.com and I'll make sure it gets resolved.

Valorada con 5 estrellas sobre 5

Great SaaS Support

First I want to say HL Pro Tools makes selling SaaS so much easier. The level of integrations and support to make your agency able to onboard SaaS clients is awesome. Umer Khalil did my onboarding and was very knowledgeable on the whole process and how to maximize the tools.

Realize that HLPT is not really setup for agency or custom work, but they crush it for supporting SaaS and agencies that sell GHL as a DIY or done with you option.

18 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far so great!

Umer Khalil from Hlprotools was incredibly patient and helpful on our call. I've only just started using this company and so far, I have only seen great things. Great processes, supper useful tools great experience all round

17 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible service

1 de febrero de 2026
Opinión espontánea
Logotipo de Hlprotools

Respuesta de Hlprotools

Hey Phil, I appreciate you taking the time to leave feedback. I want to be transparent — I'm not able to find any record of a customer or contact under your name in our system. It does happen occasionally that people confuse us with HighLevel itself. We are not HighLevel; we are HL Pro Tools, a third-party company that supports HighLevel users. If you did have a specific experience with us, or if you signed up under a different name, I'd genuinely like to understand what happened and make it right. Please feel free to reach out to me directly at matt@hlprotools.com and I'll look into it personally.

Valorada con 5 estrellas sobre 5

Great set of tools

Great set of tools, super organized, excellent on-boarding delivered by Umer. Really looking forward to exploring the full capability that HL Pro Tools brings to the table.

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend HLPT

I had a really great onboarding with HLPT! As an agency owner, I was looking for a reliable team who could help me onboard clients, handle the technical details, and provide ongoing support. HLPT is IT! I was wildly impressed with all the value for the price tag. My onboarding was done with Mughees and he was a stud!

9 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Crap service

I made perfectly clear that Im not reselling GHL. I just needed to configure a couple things. The guy who sold me the service told me to book calls with the "advanced tech support". I booked twice. most of the time on those calls was the guy checking with somebody else and then when he came back, told me that it was not possible to do. And to reschedule because time was over. Total disappointment

1 de marzo de 2026
Opinión espontánea
Logotipo de Hlprotools

Respuesta de Hlprotools

Hey Angel, I appreciate you sharing this and I want to respond directly. First, I want to apologize for the miss in the sales process. We rely primarily on automated and asynchronous ways to connect people with the right service, and we don't have a robust dedicated sales team — it's often service team members stepping in to answer pre-sale questions. That's a known gap, and it's something we're working to improve.
Based on what you've described, it sounds like what you were looking for was more of our done-for-you configuration or fix-it VA services, while what you ended up purchasing was more aligned with our coaching or reseller support offer. That mismatch is entirely on us for not doing a better job of connecting you to the right product from the start, and I sincerely apologize for the poor experience and the wasted time on those calls. If you'd like to discuss what you were actually trying to accomplish, I'd be happy to look at whether there's a better fit for you. I did go ahead and refund the only payment you made. If you need anything please reach out to me directly at matt@hlprotools.com.

Valorada con 5 estrellas sobre 5

HLPT onboarding support has been great

HLPT onboarding support has been great. Very well organized and efficient. The tools and capabilities it brings to managing GHL sub-accounts is very impressive. Support team has been great. Looking forward to working with the HLPT team!

20 de febrero de 2026
Opinión espontánea

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