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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly and informative. Noroze took time and was very patient in going over all the details needed for the onboarding process. I did not feel rushed at all. I'm looking forward to working with... Ver más

Valorada con 5 estrellas sobre 5

I have been meeting with HLPT's Advanced Tech Support nearly everyday since I came on board and I'll just say I would be lost without them. Qairman, specifically has been very instrumental in guiding... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First I want to say HL Pro Tools makes selling SaaS so much easier. The level of integrations and support to make your agency able to onboard SaaS clients is awesome. Umer Khalil did my onboarding a... Ver más

Valorada con 5 estrellas sobre 5

Umer Khalil from Hlprotools was incredibly patient and helpful on our call. I've only just started using this company and so far, I have only seen great things. Great processes, supper useful tools gr... Ver más


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

75 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 77% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Mugees

Mugees, Thank you Bro, You changed my hole outlook on what can be done, i have been stressed out on the GHL platform set up process for weeks, What HLPRO TOOlS and you have provides was a complete new outlook on this journey, Now I am really looking foward to this business, I can not thank you and HL Pro tool enough!!!!

20 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Noroze was very helpful in my…

Noroze was very helpful in my onboarding call making sure that everything was set up for me to get the most out of my time at HL pro tools and giving me all the info needed to help me succeed.

13 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I'm techy and this was super helpful!

I had everything setup from the Starting Checklist. But my call with Noroze was still EXTREMELY HELPFUL!

There are so many parts to HLPT that it can be easy to feel lost. But Noroze helped me figure out extra things I can do to start my agency off strong. He was great and I'm so excited to get going!

13 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Overview

Noroze Hassan was amazing. Very professional and extremely knowledgeable about HL Protools and GHL. I feel more confident knowing what I just invested in and fee like I can now serve my clients at a high level.

29 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mughees & Haadi

PATIENCE! I recognize it because I dont have much myself. LOL! But Mughees & Haadi were very patient with my ADHD and forgetting simple steps. They showed me again AND a better way to remember by using custom menu items for short cuts. Great experience. Thanks guys.

26 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Onboarding support call was helpful!

The onboarding support call from Qairman was very helpful. He explained features, showed how to make adjustments throughout the tools, and answered the questions I had during the call.

26 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Support has gotten progressively worse

Their support has progressively gotten worse over the last 3-6 months; whilst their team's responses have become more vague, I have to follow up and ask multiple follow up questions because their support team aren't reading tickets properly.

They used to be able to help with phone number setup as well as CSS/JS and theme formatting, now they simply don't.

Quality of answers has become shorter.

Price went up by $100/mo for features I don't even use.

5 de enero de 2025
Opinión espontánea
Logotipo de Hlprotools

Respuesta de Hlprotools

Hey Ryan, I appreciate you taking the time to spell this out, and I’m sorry this has been your experience. If support feels vague, requires multiple follow-ups, or misses context in your tickets, that’s a real breakdown, and that’s on us. Over the last few months, we’ve allocated more talent to the white-label onboarding team, and I'm guessing that's related to your experience in Slack. As some folks graduate and others have the opportunity to grow it can create a seasonal gap. If you’re open to it, email matt@hlprotools.com and I'd be happy to hop on zoom. Feedback like this matters to me, because it points directly to where trust gets lost, and that’s something we take seriously.

Valorada con 5 estrellas sobre 5

A Scalable Partner for Our GoHighLevel Growth

HL Pro Tools has been exceptionally accommodating from day one. We hit the ground running with high volume, and they managed the transition with total professionalism. While we initially hired them to streamline our onboarding, they have far exceeded expectations by delivering high-quality support that consistently earns top ratings from our users. They are intuitive, highly adaptable, and willing to customize SOPs to fit our specific platform needs. They aren't just a service provider; they are a true growth partner for our GoHighLevel ecosystem.

23 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

HL Pro Tools has been an absolute game…

HL Pro Tools has been an absolute game changer for getting up and running confidently with GoHighLevel, and the experience has been nothing short of outstanding. As a new user, the combination of their tools, training, and support has made what could have been an overwhelming learning curve feel structured, supportive, and genuinely empowering.

## Experience as a New User

Coming into GHL and HL Pro Tools as a newbie, the platform’s resources and workflows made everything feel approachable instead of intimidating. The prebuilt assets, documentation, and training gave clear direction, helped avoid costly mistakes, and made it possible to start implementing real solutions much faster than expected.

## Support And Training

The depth and quality of the support library and training content stand out; there is always an answer, an explanation, or a walkthrough available when needed. On top of that, the fast, responsive 24/7 support and structured onboarding calls create a sense that there is a real expert team behind the scenes invested in your success.[5][4][6][1]

## Working With Haadi

Working with Haadi from the HL Pro Tools team was one of the best parts of the entire experience. He made every conversation easy and comfortable, took the time to meet me where I am as a beginner, and never once made me feel rushed or “behind.” Haadi was incredibly patient, walking me step by step through how GHL and HL Pro Tools fit together, explaining concepts in plain language, and making sure I truly understood rather than just clicking buttons.[3][7]

## Overall Recommendation

Between the powerful toolset, the thoughtful onboarding, and the extraordinary support from team members like Haadi, HL Pro Tools truly feels like a partner, not just a software add‑on. For anyone new to GoHighLevel who wants to move faster with confidence and have a patient, knowledgeable team in their corner, HL Pro Tools is an easy, enthusiastic “yes.”

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

HL Pro Tools has been a platform to…

HL Pro Tools has been a platform to launching my agency. With all the resources they have, it's easy to learn on them for support. Looking forward to continuing to work with my team to make my agency even better! Thanks, HL Pro Tools!

13 de diciembre de 2025
Valorada con 5 estrellas sobre 5

I sign up with HL Pro Tools and in less…

I sign up with HL Pro Tools and in less than 24 hours, I was fully onboarded, including connecting with my helpdesk team via Slack, accessing the wealth of resources in the membership portal, and installing the HL Pro Tools Control Panel inside my High Level app. The onboarding representative was friendly and knowledgeable and was able to answer my questions regarding the best way to get started.

14 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience. I expect to be able to massively scale now that I know my customers will have an exceptional onboarding experience, just like I did! Great support, and Fasih was so helpful and walked me through all the things that have been holding me back from launching. In 4 minutes he solved one of my biggest problems. I now have confidence to launch globally knowing that HLProTools has my back!

2 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible customer support

total scam - this group is just horrible absolutely zero customer support. was supposed to offer timely support to our customers and instead didn't respond for weeks on end and ultimately cost us tens of thousands. all they have are AI agents now - can't even answer their own sales inquires.

1 de noviembre de 2024
Opinión espontánea
Logotipo de Hlprotools

Respuesta de Hlprotools

Hey Adam, I want to clarify something important here, because accuracy matters. After reviewing this account, it turns out the service in question was not ours. The system installed was a different product called OllieBot, which we do not own, operate, or support. That would explain the experience you’re describing, including the lack of response and the use of AI-only handling. I completely understand how frustrating that situation would be, and I’m genuinely sorry you went through it, but it’s not reflective of our platform or our support team.

Valorada con 5 estrellas sobre 5

Fantastic Support and products

Fantastic Support and products. Curtis and Ryan are very knowledgeable and took the time to make sure I was setup for success. Excited to work with them and the rest of the team at HL Pro Tools moving forward!

5 de julio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

So far so good

So far so good. The tools are great and the support is very good as well. If I had to say anything negative it would be that there is much more to learn that I expected, but that is not a bad thing either.

6 de mayo de 2025
Opinión espontánea

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