Very friendly and informative. Noroze took time and was very patient in going over all the details needed for the onboarding process. I did not feel rushed at all. I'm looking forward to working with... Ver más
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Consulta las opiniones de los clientes
I have been meeting with HLPT's Advanced Tech Support nearly everyday since I came on board and I'll just say I would be lost without them. Qairman, specifically has been very instrumental in guiding... Ver más
La empresa ha respondido
First I want to say HL Pro Tools makes selling SaaS so much easier. The level of integrations and support to make your agency able to onboard SaaS clients is awesome. Umer Khalil did my onboarding a... Ver más
Umer Khalil from Hlprotools was incredibly patient and helpful on our call. I've only just started using this company and so far, I have only seen great things. Great processes, supper useful tools gr... Ver más
Ha contestado el 77% de las opiniones negativas
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Mugees
Mugees, Thank you Bro, You changed my hole outlook on what can be done, i have been stressed out on the GHL platform set up process for weeks, What HLPRO TOOlS and you have provides was a complete new outlook on this journey, Now I am really looking foward to this business, I can not thank you and HL Pro tool enough!!!!
Amazing Clemente Pina was great and…
Amazing Clemente Pina was great and very helpful
Noroze was very helpful in my…
Noroze was very helpful in my onboarding call making sure that everything was set up for me to get the most out of my time at HL pro tools and giving me all the info needed to help me succeed.
I'm techy and this was super helpful!
I had everything setup from the Starting Checklist. But my call with Noroze was still EXTREMELY HELPFUL!
There are so many parts to HLPT that it can be easy to feel lost. But Noroze helped me figure out extra things I can do to start my agency off strong. He was great and I'm so excited to get going!
Great Overview
Noroze Hassan was amazing. Very professional and extremely knowledgeable about HL Protools and GHL. I feel more confident knowing what I just invested in and fee like I can now serve my clients at a high level.
Mughees & Haadi
PATIENCE! I recognize it because I dont have much myself. LOL! But Mughees & Haadi were very patient with my ADHD and forgetting simple steps. They showed me again AND a better way to remember by using custom menu items for short cuts. Great experience. Thanks guys.
Noroze was fantastic at helping me…
Noroze was fantastic at helping me onboard. He got me all set up in less then an hour and got me on my way.
Onboarding support call was helpful!
The onboarding support call from Qairman was very helpful. He explained features, showed how to make adjustments throughout the tools, and answered the questions I had during the call.
very professional peeps
Support has gotten progressively worse
Their support has progressively gotten worse over the last 3-6 months; whilst their team's responses have become more vague, I have to follow up and ask multiple follow up questions because their support team aren't reading tickets properly.
They used to be able to help with phone number setup as well as CSS/JS and theme formatting, now they simply don't.
Quality of answers has become shorter.
Price went up by $100/mo for features I don't even use.

Respuesta de Hlprotools
A Scalable Partner for Our GoHighLevel Growth
HL Pro Tools has been exceptionally accommodating from day one. We hit the ground running with high volume, and they managed the transition with total professionalism. While we initially hired them to streamline our onboarding, they have far exceeded expectations by delivering high-quality support that consistently earns top ratings from our users. They are intuitive, highly adaptable, and willing to customize SOPs to fit our specific platform needs. They aren't just a service provider; they are a true growth partner for our GoHighLevel ecosystem.
HL Pro Tools has been an absolute game…
HL Pro Tools has been an absolute game changer for getting up and running confidently with GoHighLevel, and the experience has been nothing short of outstanding. As a new user, the combination of their tools, training, and support has made what could have been an overwhelming learning curve feel structured, supportive, and genuinely empowering.
## Experience as a New User
Coming into GHL and HL Pro Tools as a newbie, the platform’s resources and workflows made everything feel approachable instead of intimidating. The prebuilt assets, documentation, and training gave clear direction, helped avoid costly mistakes, and made it possible to start implementing real solutions much faster than expected.
## Support And Training
The depth and quality of the support library and training content stand out; there is always an answer, an explanation, or a walkthrough available when needed. On top of that, the fast, responsive 24/7 support and structured onboarding calls create a sense that there is a real expert team behind the scenes invested in your success.[5][4][6][1]
## Working With Haadi
Working with Haadi from the HL Pro Tools team was one of the best parts of the entire experience. He made every conversation easy and comfortable, took the time to meet me where I am as a beginner, and never once made me feel rushed or “behind.” Haadi was incredibly patient, walking me step by step through how GHL and HL Pro Tools fit together, explaining concepts in plain language, and making sure I truly understood rather than just clicking buttons.[3][7]
## Overall Recommendation
Between the powerful toolset, the thoughtful onboarding, and the extraordinary support from team members like Haadi, HL Pro Tools truly feels like a partner, not just a software add‑on. For anyone new to GoHighLevel who wants to move faster with confidence and have a patient, knowledgeable team in their corner, HL Pro Tools is an easy, enthusiastic “yes.”
HL Pro Tools has been a platform to…
HL Pro Tools has been a platform to launching my agency. With all the resources they have, it's easy to learn on them for support. Looking forward to continuing to work with my team to make my agency even better! Thanks, HL Pro Tools!
I sign up with HL Pro Tools and in less…
I sign up with HL Pro Tools and in less than 24 hours, I was fully onboarded, including connecting with my helpdesk team via Slack, accessing the wealth of resources in the membership portal, and installing the HL Pro Tools Control Panel inside my High Level app. The onboarding representative was friendly and knowledgeable and was able to answer my questions regarding the best way to get started.
Haadi is professional and excellent
Fantastic experience
Fantastic experience. I expect to be able to massively scale now that I know my customers will have an exceptional onboarding experience, just like I did! Great support, and Fasih was so helpful and walked me through all the things that have been holding me back from launching. In 4 minutes he solved one of my biggest problems. I now have confidence to launch globally knowing that HLProTools has my back!
Horrible customer support
total scam - this group is just horrible absolutely zero customer support. was supposed to offer timely support to our customers and instead didn't respond for weeks on end and ultimately cost us tens of thousands. all they have are AI agents now - can't even answer their own sales inquires.

Respuesta de Hlprotools
Fantastic Support and products
Fantastic Support and products. Curtis and Ryan are very knowledgeable and took the time to make sure I was setup for success. Excited to work with them and the rest of the team at HL Pro Tools moving forward!
So far so good
So far so good. The tools are great and the support is very good as well. If I had to say anything negative it would be that there is much more to learn that I expected, but that is not a bad thing either.
Extremely Helpful for Scaling
Proactively supportive, Fantastic for scaling, Always looks to take care of our customers. Great experience using onboarding and support team.
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