Home Made Opiniones 

1695
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Best medium, staff, and such an easy handover between the staff. Everyone’s ready to help AT ANYTIME! I wasn’t expecting it to be this smooth and easy to get it all done. The viewing was done by J... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Shocking service, they use an AI assistant to answer all the phone calls which constantly interrupt you and doesn't actually listen to your answers. I originally attempted to contact them via a phon... Ver más

Valorada con 5 estrellas sobre 5

It was a lovely experience today with Taylor at Sherlock quarter Birmingham. He was really nice and patient although we had so much second thoughts. The booking system for viewing and the offer syste... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Pira was so lovely and welcoming! We mentioned what we wanted and they recommended a flat that we weren’t even meant to be shown and that’s what we went for! Pira was so understanding and accommodatin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de inmuebles
  2. Agencia inmobiliaria

Sobre Home Made

Información proporcionada por diversas fuentes externas

Home Made has been built from the ground up to provide both landlords and tenants with the best possible experience at the lowest cost. We’ve recruited experts from around the industry and from outside of it to ensure you get the most out letting. We’re a tech company at our centre, so we’ve built our technology platform around efficiency and speed to ensure we can get tenants into the right properties as fast as and as cheap as possible. Book An Appointment

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 77% de las opiniones negativas

Suele responder en menos de 1 semana

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4,3

Todas las opiniones

(1695)

109 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing customer service.

Very good agency, the process of filling out the information and getting in contact with an actual agent was super easy. I’m forever fretful to the team for making my move as seamless as possible. Thank you especially to Ashling and Tommaso.

10 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Justyna on the Tenancy Operations team…

Justyna on the Tenancy Operations team was extremely helpful, professional, and efficient. She regulary gave me updates on our progress on the referencing process and put me at great ease. She is also very bubbly and kind. Thank you Justyna for all that you do! ☺️

4 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My own experience with Home Made

I have found all team members very helpful, prompt and polite. I would have no hesitation in using the company again or recommending them. My experience was exactly the same, the last time I used Home Made. I will definitely be using them again! Well done! Carry on the good work.

4 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

It was very refreshing to have an…

It was very refreshing to have an stress-free experience when it comes to moving house. They were really helpful on the phone and via email and our viewing was great. Can’t recommend more.

2 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AI Assistant is horrible and relentless!

They have introduced a new AI voice assistant. The robot will dial you multiple times a day asking if you want to be connected with an agent. Afterwards YOU have to wait on the line in a queue to be connected after the assistant reached out in the first place!!! I have tried to be removed from the calling list 3 times and it is relentless. Spams you with SMS too. Really bad system! Avoid!

2 de junio de 2025
Opinión espontánea
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Respuesta de Home Made

Thank you for your honest feedback - it’s incredibly helpful as we continue to roll out and refine our new AI assistant to improve renters experience.

While this system is still evolving, we appreciate your patience and the opportunity to learn from your experience. If you'd like to be removed from our contact list immediately, please reach out to us at info@home-made.com and we'll take care of it promptly.

Valorada con 5 estrellas sobre 5

Apartment viewing in Cortland @ Colliers Yard

I just wanted to thank Molly, who guided me through my Apartment viewing last week. Firstly, she took me on a grand tour of the superb amenities available & was very friendly & knowledgeable about all the things on offer. I particularly liked the idea that most, if not all were free to use.

She then showed me three different floor, sized & cost apartments. She answered every question I asked about them in a polite friendly manner & gave me advice on possible best options to choose.

In conclusion, the viewing was conducted in a very professional, helpful & friendly way and led to me actually choosing one of them to live in!

Home Made's Rental experience, facilities & staff are by far & away the best I have ever seen in Manchester.

7 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Molly was great!

We viewed multiple flats on different occasions both with Molly. She recognised us straight away on the second booking, remembered what we were looking for and liked.
Explained everything we were thinking about or didn’t know about. She made everything really easy and positive

3 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible company and terrible service

Terrible company and terrible service. Thanks for nothing.

5 de mayo de 2025
Opinión espontánea
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Respuesta de Home Made

Thank you for your review.

We’ve checked our records but have been unable to locate any customer account or transaction matching the details provided. We take all feedback seriously, but to properly investigate and address your concerns, we’d need a bit more information.

If you believe this review relates to a genuine experience with our company, please contact us directly at info@home-made.com with any relevant details such as an order number, date of interaction, or other identifying information.

We’re committed to transparency and accuracy, and we appreciate the opportunity to look into this further.

Valorada con 5 estrellas sobre 5

Marc

Marc, was really accommodating and was always available to help answer any questions and when we had to move quickly he ensured we got what we wanted as fast as we could

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Molly viewing!

Molly honestly had the best energy. I felt comfortable and she gave me so much insight into the property I was viewing which as a result helped me find my new home. Such a lovely girl, so professional and was willing to go to all lengths! 100% recommend. Thank you so much!! :)🤍

18 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very helpful especially communicative

Very helpful especially communicative. Specially mention Arvinda for helping my referencing.

17 de abril de 2025
Opinión espontánea
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Respuesta de Home Made

We're so glad you found our service helpful and communicative. A special shoutout to Arvinda for assisting you with your referencing — we'll be sure to pass along your appreciation!

Valorada con 5 estrellas sobre 5

Amazing young man very professional and…

Amazing young man very professional and precise.

11 de abril de 2025
Opinión espontánea
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Respuesta de Home Made

Thank you for your wonderful feedback! We’re thrilled to hear you found our Sales Associate professional and precise, and had a great experience.

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. This is my third time using Home Made to find a tenant. They've done a great job at a reasonable price. All the people I have interacted with have been helpful and efficient. I will use again for sure and would have no trouble recommending to friends.

10 de abril de 2025
Opinión espontánea
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Respuesta de Home Made

Thank you so much for your continued trust and support! We’re delighted to hear you've had such positive experiences with us, and we look forward to helping you again in the future.

Valorada con 1 estrellas sobre 5

Stay away from this company

Stay away from this company. I used them for 4 years. They continuously failed to pass on issues raised by tenants which has now caused me money and even bigger issues. I made a payment to a supplier they recommended for a roof repair. Home Made failed to let me know the repair never solved the issue, despite the tenants reaching out to them shortly after. They never passed on the emails from the tenants to me, which means we missed the window for the suppliers to go back out to rectify. They have taken the route of silence instead of owning up to their mistake and apologising. I will ensure they are held accountable for their negligence.

31 de marzo de 2025
Opinión espontánea
Logotipo de Home Made

Respuesta de Home Made

Thank you for taking the time to share your review. While we’re always open to feedback, it’s disappointing to see such a misrepresentation of our service.
At Home Made, we have clear and effective processes in place — ones that work well when followed — and we communicate consistently with both landlords and tenants to ensure things stay on track. If there were any misunderstandings, we regret that they occurred, though it’s worth noting that successful outcomes often rely on cooperation from all parties involved.
Accusations of negligence are serious and, in this case, unfounded. We’d encourage a more accurate reflection before making such claims publicly. This is currently being discussed with you through our internal complaints channel.

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