Generally happy with this fridge/freezer. Although larger than my old Bosch unit, this Liebherr actually uses less electricity. I've also noticed that fruit and vegetables stored in the drawer com... Ver más
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Consulta las opiniones de los clientes
I have recently purchased the Liebherr Peak XRCst5295 Wine, Freezer and Fridge units. They look fantastic and are very quiet. Lots of modes to set (party, holiday etc). I have had an issue with one un... Ver más
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After just 6 months of purchasing my Leibherr fridge freezer & wine cooler for almost £5000 the ice maker stopped working & could not be repaired. More recently now that the product is out of... Ver más
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We purchased our first Liebherr fridge/freezer some twenty years ago. It broke down a few months ago. We were so pleased with our first one, that we purchased another fridge/freezer and we are sure... Ver más
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Información sobre la empresa
Escrito por la empresa
Welcome to the official Trustpilot page for Liebherr Home Appliances Great Britain.
Información de contacto
Normandy Lane, SG18 8QB, Biggleswade, Reino Unido
- 03330 147 888
- lgb.refrigeration@liebherr.com
- home.liebherr.com
3,6
Medio
268 opiniones
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Unreliable freezer
Bought a Liebherr FNe 4625 freezer for use in the garage as a Which review stated it as being one of very few guaranteed for use as such. It broke down 4 months later. Eventually an engineer came and said he'd fixed it but it was still not working after he left. The company said that a particular sensor might have some ice on it preventing it working! It's a freezer for goodness sake!! We lost quite a bit of food. After leaving the appliance turned off for a couple of days it then worked. Less than a year later and we now have the same issue again! Do not buy Liebherr.
20 de febrero de 2026
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello
Thank you for your review, and we sincerely apologise for the inconvenience you’ve experienced.
We have now opened a service case for your appliance, and our service partners will contact you directly to schedule an appointment. You will also receive an additional email containing their details and the case reference for your records.
If there is anything further we can help with in the meantime, please contact Customer Service 03330 147 888 option 3 or lgb.refrigeration@liebherr.com
Kind regards
Liebherr GB Ltd
Customer Service
Noisy freezer.
I have an under counter freezer for 6 months, which has 4 drawers. It is noisy, It has a base motor sound like vibration every 20 minutes for about 2-3 minutes, depend.
I don't care the noise much as i have an old fridge, although this one is quieter . The noise is not only a noise but with uncomfortable motor vibration. I called engineer twice, he soften the noise, but I can't stand or maybe it's been getting back to the original level, maybe.
I spent a lot compare to other makers, but not good.
9 de febrero de 2026
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello
Thank you for taking the time to share your feedback, and we’re sorry to hear that you’re experiencing ongoing vibration noise from your under‑counter freezer.
Our team would like to take another look to ensure that the freezer is performing as it should. Please contact lgb.refrigeration@liebherr.com with your service reference number and preferred contact details so we can review the previous visits and arrange the appropriate next steps.
Thank you again for raising this with us. We’re committed to resolving the matter for you as quickly as possible.
Kind regards,
Liebherr GB Ltd
Customer Service
Top-class fridge
Top-class fridge: very quiet and with beautiful design details that we really love.
We got it with a 10-year warranty offer, but we would have bought it anyway even if the offer had expired. If a company is confident enough to provide a warranty like that, the product must be solid.
I also had a few exchanges with customer service, and they were very responsive and professional.
29 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Andrea,
Thank you very much for sharing your feedback. We’re delighted to hear how pleased you are with your Liebherr fridge.
We’re also glad you were able to take advantage of the 10‑year warranty offer. Your confidence in our products means a great deal to us, and we firmly believe that long-term reliability is a key part of delivering real value to our customers.
It’s great to hear that your experience with our customer service team was positive as well. We’re committed to being responsive, helpful, and professional whenever assistance is needed.
Thank you again for choosing Liebherr and for taking the time to leave such a kind review. If you ever need support in the future, we’re always here to help.
Kind regards
Liebherr GB Ltd
Customer Service
Very pleased with the Liebherr freezer…
Very pleased with the Liebherr freezer that I purchased in December. Works really well and is very well made. I registered for the standard warranty and was subsequently contacted by customer service informing me that I qualified for a 10 year warranty, so very pleased. Would definitely consider purchasing other Liebherr products in future.
28 de enero de 2026
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Neil,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you’re pleased with your new Liebherr freezer and that its performance and build quality are meeting your expectations.
We’re also glad our customer service team could assist you with your warranty registration and confirm your eligibility for the 10-year warranty — we know how valuable that peace of mind can be.
We truly appreciate your trust in Liebherr and are thrilled to hear you’d consider our products again in the future. If you ever need any assistance or have questions, we’re always here to help.
Thank you once again for choosing Liebherr!
Kind regards
Liebherr GB Ltd
Customer Service
Shoddy product, worse customer service
Our previous fridge freezer was a Samsung American side by side which we bought in 2001. We loved it. It gave us cold water and ice. It kept temperature in both sections. It looked good too. It lasted 20 years. But then we moved in 2021, and sadly our cherished, reliable, dear old friend didn't fit into our new kitchen. So we went for the Liebherr because, hey, German! Workmanship! Vorspung durch tecknic (thanks Audi) and all that. We thought we’d get another 20 years. Ha! How wrong we were. The door seal began to split after a few months. We called our supplier, they called Liebherr. The new seal would take time to arrive. In the event it took over 2 months. A very nice chap turned up with the seal to fit it, as it’s a professional job. It was the wrong seal. He apologised profusely, though clearly it was not his fault, and then we waited another 6 weeks for him to be sent the correct seal. He returned and fitted it. Within a few months the second seal began to split. We tried for a replacement again. This time Liebherr was clear. It must be our fault. We were opening the fridge door incorrectly (!). It went backwards and forwards for a while and they asked for a video. Seriously. Of what? Us opening the fridge door? At the time our lives were very full. My mother and my husband’s father were both very ill (in their 90s). We were travelling backwards and forwards constantly, mine overseas, my husband’s 2-3 hours each way, and a faulty fridge door seal was the least of our worries. I wish this site gave me the ability to download photos of the seal, because by the time we got rid of the fridge it was hanging off the door, covered in gluey gunk. We have just bought a new fridge freezer. I would never buy a Liebherr again and I would urge you to look very closely before you consider one. I completely understand problems arise, but it's how the company deals with them that matters. I see that the majority of reviews on this site are either 5 star or 1 star. My experience was utterly one star. Just don't go there.
1 de enero de 2026
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Rachel
Thank you so much for taking the time to share your experience — and we are genuinely sorry that it was such a frustrating one for you.
Reading everything you went through, especially during a period when you were already dealing with a lot personally, really resonated with us. A fridge freezer should quietly do its job in the background, not add more stress to your life.
The issues with the door seal, the repeated delays, and the wrong part being sent are absolutely not the level of service or reliability we want for our customers. And for the second seal to split again so soon afterwards must have been incredibly disappointing.
Were also really sorry that you were left feeling blamed for the problem. That’s not how these situations should feel, and we understand how discouraging that must have been.
Our records indicate no contact from yourself since January 2024, so we apologise that this is still in the forefront of your mind.
If this is not the case, please feel free to reach out to us at lgb.refrigeration@liebherr.com, if not, we still want to thank you sincerely for sharing your story so honestly.
Kind regards
Liebherr GB Ltd
Customer Service
Nice fridge however the app took ages…
Nice fridge however the app took ages to register/ activate then couldn't connect to wifi as fridge been on for more than 30mins, phoned help line eventually spoke to someone who could help ( first person didn't seem to know much about the product). So now have switch the fridge off for a few minutes then restart the process, sorry but far to complicated for an under counter fridge that cost £420.
9 de enero de 2026
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Mark
Thank you for your review, and we’re sorry to hear about the difficulties you experienced when trying to connect your appliance to the app. We appreciate how frustrating this can be, especially when you expect a quick setup.
We’re glad our helpline team were ultimately able to assist you, though we are sorry that your initial experience fell short of the service we aim to provide.
Just to reassure you, the smart features are completely optional, and the fridge will operate perfectly without being connected to the app or Wi‑Fi, some customers choose to use the appliance without the smart functions, and that is absolutely fine.
If you decide to try again and need any further support, please don’t hesitate to contact us—we’re always here to help.
Kind regards,
Liebherr GB Ltd
Customer Service
I was having trouble registering a…
I was having trouble registering a freezer for a promotional 10 year warranty.
Liebherr customer services responded to my email very quickly & sorted the issue without any further issues.
First class, would definitely use again.
2 de enero de 2026
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello
Thank you for taking the time to share your experience.
We're delighted to hear that our customer service team were able to resolve your warranty registration issue quickly and smoothly. It’s great to know everything is now sorted and that you’re happy with the support you received.
We truly appreciate your kind words.
Kind regards
Liebherr GB Ltd
Customer Service
Liebherr koelvriescombinatie
Ik onderschrijf de review van Norbert W. 22 november j.l.
Kopie van mijn ervaring!
7 jaar geleden de koelvriescombinatie Liebherr CN 4213 21 gekocht. 5 mnd na aankoop moest er al een service monteur voor komen.
Nu in afgelopen jaar voor de 3x valt plots koelkast uit. Deze lijkt zich alleen te kunnen resetten wanneer de vriezer ook 48 uur uit is.... zodoende al 2 maal in allerijl , diepvriesproducten elders moeten onderbrengen.
Dat uitvallen komt steeds vaker terug.
We zijn afgelopen maand wederom naar de winkel gegaan waar we , let wel... Goed geadviseerd de aankoop hebben gedaan!!!
Nul op rekest nadat er op EP hun kosten, monteur is langs geweest op 27 11 die constateerde dat ( waarschijnlijk!) de electronica die ventilatoren aanstuurt stuk is.
Pardon!? Hoe dan?!
Apparaat leeft hier in weelde , keurig en schoon. Heb ik daar 700 euro voor betaald en al die keren mn diepvries voorraad voor groot deel weg heb moeten gooien!
Ik koop nooit meer dat prachtig luxe merk Liebherr waarvan het vergelijk met bijvoorbeeld rolls royce wordt gemaakt.
Let wel
na 5 maanden, eerste storing na aankoop, wilden we eigenlijk al een nieuw apparaat omdat ie ook zoveel lawaai maakte!!
27 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Gerda
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with your appliance. However, we believe this review may relate to a purchase made outside of our country/region. To ensure you receive the right support, we recommend contacting Liebherr’s local customer service team in your area, as they will have access to the correct service network and warranty details.
If you need help finding the right contact information, please visit home.liebherr.com or let us know your location so we can point you in the right direction.
Thank you for your understanding.
Kind regards
Liebherr GB Ltd
Customer Service
very good fridge
18 de diciembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Paul
Thank you for taking the time to share your 5★ review regarding your fridge. Your feedback is greatly appreciated.
Kind regards
Liebherr GB Ltd
Customer Service
It was the freezer its just great it’s…
It was the freezer its just great it’s easy to use and it you have something large just take out a draw .
28 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Rosie
We’re so pleased to hear you’re enjoying your Liebherr freezer. It’s great to know you find it easy to use and that the removable drawers make storing larger items simple.
Kind regards
Liebherr GB Ltd
Customer Service
We bought our fridge freezer from…
We bought our fridge freezer from Hughes of Beccles
Delivery was prompt and fitting service was great.
If all Liebherr products are as good as this , we will never buy another manufactured product again
Liebherr everytime
18 de octubre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello David,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience with Hughes of Beccles was smooth and that the delivery and fitting service met your expectations.
Liebherr is known for its quality and reliability, and it’s great to know your new fridge freezer has impressed you. We truly appreciate your loyalty and look forward to serving you again in the future!
Kind regards
Liebherr GB Ltd
Customer Service
Satisfied customer impressed with the customer services.
Apart from the fact that our fridge/freezer works very well, I was very satisfied that their customer services rectified my online guarantee, unprompted, by correcting the 2 years to 10 as quoted on the purchase offer at AO appliances. As a carer time is limited, and I myself could not spare the time. I imagine if the care from the services department is reflected in the manufacture then I will be extremely satisfied. JW
19 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello John,
Thank you for sharing your experience!
We’re delighted to hear that your fridge/freezer is working well and that our customer service team was able to update your guarantee promptly and without any hassle. We understand how valuable your time is, and we’re glad we could make things easier for you.
Your confidence in our service means a lot, and we hope the product continues to meet your expectations for many years to come.
Kind regards
Liebherr GB Ltd
Customer Service
Excellent product and first class support
In common with other reviewers I found the process of registering for the warranty difficult. It is overly complicated, requiring computer skills to upload proof of purchase. Even then their systems seem unreliable. However, having e-mailed my problem to their help line, Liehherr’s representative, Jane, sorted it out quickly for me. So 5 stars for Jane!
The fridge freezer we bought is really well constructed, the instruction manual clear and it looks good in our kitchen.
We especially like the digital control panel which is informative and helpful giving separate temperature readings in the fridge and freezer.
Overall an excellent experience.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Mr Kenny,
Thank you for sharing your feedback. We’re sorry to hear that the warranty registration process was challenging and appreciate your comments on how we can improve. We’re delighted that Jane was able to resolve the issue quickly and provide the support you needed.
It’s great to know you’re happy with your fridge freezer and find the digital control panel and clear instructions helpful. We value your input and will continue working to make our processes as straightforward as possible.
If you need any further assistance, please do not hesitate to contact us.
Kind regards
Liebherr GB Ltd
Customer Service
Excellent product. Couldnt be happier.
I bought a fridge freezer via the website, and couldnt be happier.
I now have a high quality product with a 10 year warranty, and recieved excellent service from Monae when I had a query about the warranty.
I have just one negative comment, and this is with regard to the delivery company, AiT.
First, I had to do all the chasing to get a delivery date, then they didnt phone as promised 30 minutes prior to the delivery, and the 2 delivery men simply dumped it in my kitchen, said 'sign here' and then scarpered. Not a single hello, good morning or thank you
Don't let this put you off, but manners cost nothing.
21 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Tim,
Thank you for sharing your experience with us. We’re delighted to hear that you’re happy with your new fridge freezer and that Monae was able to assist you promptly regarding your warranty. It’s great to know the product and service met your expectations.
We’re very sorry to learn about the issues you encountered with the delivery process. Your feedback regarding the lack of communication and courtesy from the delivery team is extremely valuable to us. We agree that manners cost nothing, and this is not the level of service we expect from our delivery partners.
Please be assured that we will raise this matter with AiT to ensure improvements are made. Your comments help us maintain the high standards we strive for across all aspects of our service.
Thank you again for your purchase and for taking the time to share your feedback. If there’s anything further we can assist you with, please don’t hesitate to contact us.
Kind regards
Liebherr GB Ltd
Customer Service
Excellent after sales
Excellent after sales . I ordered new fridge shelf and did not realise the trim was included . They sent me a refund .
Very good that they have a responsible team to advise .
Well done.
21 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Chris,
Thank you for your 5-star review! We’re delighted to hear that we were able to resolve this for you and truly appreciate your feedback.
Kind regards
Liebherr GB Ltd
Customer Service
Great product
bought Liebherr free standing under counter freezer.
really please with this very quiet freezer with excellent capacity.
Better still came with ten year guarantee which Liebherr applied and informed me about as I had only registered for standard two year warranty. Thank you Liebherr I ilk forward to being your customer.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Colin
Thank you so much for your wonderful feedback. We’re delighted to hear that you are pleased with your new Liebherr under‑counter freezer and that its quiet operation and excellent capacity are meeting your expectations.
We’re also glad you were able to benefit from the extended 10‑year warranty, giving you extra peace of mind. It’s always our goal to provide not only high‑quality appliances but also long‑term reliability and support.
We truly appreciate your trust in Liebherr and look forward to continuing to serve you as a valued customer.
Kind regards
Liebherr GB Ltd
Customer Service
This may be an unusual request
This may be an unusual request. I already have a Liebherr fridge freezer, which is excellent - 5stars.
However, I wish to buy a second FF, but in preference, one actually made in Germany, rather than Bulgaria or the Far East.
Customer services have been as helpful as they can be, but are able to provide country of origin only if I give them individual model numbers. This is time consuming, given the extensive choice of models . Is it not possible to be given a list of country of manufacture for all your fridge freezer models? Thankyou
10 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello,
Thank you for your kind words about your Liebherr fridge freezer and for awarding it 5 stars. We’re delighted to hear that you are so satisfied with your current appliance.
We understand your request regarding the country of manufacture and appreciate the time you’ve taken to raise this point. At present, we are only able to confirm the country of origin on a model by model basis, which is why our customer sales team asks for specific product numbers. We recognise that this can be time consuming given the wide range of models available, and we have shared your feedback internally so that we can explore ways to make this information more accessible in the future.
Our superior design and build quality will continue to be upheld, regardless of the country of origin.
In the meantime, if you have particular models in mind, we would be happy to assist you directly with their details. Please feel free to contact our customer service team with the model numbers and we will provide the country of manufacture promptly.
We truly value your loyalty to Liebherr and your constructive feedback, which helps us improve the experience for all customers.
Kind regards
Liebherr GB Ltd
Bought a Liebherr RC1400 Fridge to…
Bought a Liebherr RC1400 Fridge to replace a fridge that was still working after 20+ years. The Liebherr has developed a fault after a year and trashed a fridge full of food. Repaired after a month under warranty.
Repair engineer was excellent. Diagnosed fault, ordered parts and finally replaced parts.
So yes, fixed and working again. But failed after a year doesn't inspire with with confidence after I specifically paid out more for what I thought was a more reliable make.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello David,
We’re very sorry to hear about the issue you’ve experienced with your Liebherr RC1400 fridge and the inconvenience it has caused. This is certainly not the experience we want for our customers.
We have reached out to request your contact information so that we can look into this matter further and support you with your warranty claim. Our team is committed to resolving this as quickly as possible.
Kind regards
Liebherr GB Ltd
Customer Service
Buy this for the veg and meat / cheese drawers alone
We bought the Liebherr ECBNe7870 Premium Plus Integrated American Fridge Freezer as we needed a wide fridge to fit the space in the kitchen. We paid premium for the size, but my goodness was it worth it. The veg drawers alone are worth it, and we’ve found vegetables and fruit that would normally have gone off weeks ago, remains fresh and usable when we’d have normally have thrown it away, so much so that we’re barely buying fresh veg, and waste almost nothing out of those drawers. I’d almost want 4 of these drawers for all the bits we have I there.
Other benefits are it’s quiet, freezer drawers are a tad smaller than we’d have liked but have a separate chest freezer for overflow, and the ice maker is a good addition.
16 de agosto de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello Alexandra,
Thank you so much for sharing your experience with the Liebherr ECBNe7870 Premium Plus Fridge Freezer. We’re delighted to hear that the appliance has exceeded your expectations and that the vegetable drawers are helping you keep produce fresh for so much longer, reducing waste and making everyday life easier.
It’s also great to know that you’re enjoying the quiet operation, the convenience of the ice maker, and that the freezer capacity works well alongside your chest freezer. We designed this model with premium performance and thoughtful features in mind, so it’s wonderful to see them making a real difference in your kitchen.
We truly appreciate your feedback and your trust in Liebherr.
Kind regards
Liebherr GB Ltd
Customer Service
Brought our Liebherr Integrated Fridge…
Brought our Liebherr Integrated Fridge Freezer and we are very impressed with both the product and tRaff Elecotrical, who we purchased it from
8 de noviembre de 2025
Opinión espontánea
Respuesta de Liebherr Home Appliances Great Britain
Hello William,
Thank you so much for leaving us a 5‑star review! We truly appreciate your support and are delighted to know you had a positive experience with ourselves and Raff Electrical.
Kind regards
Liebherr GB Ltd
Customer Service
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