Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The delivery was prompt, however when I decided to cancel the order due to no longer needing the item. I was refunded without an issue
La empresa ha respondido
The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Ver más
La empresa ha respondido
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles
- también en la categoría
- Fábrica de muebles
- Tienda de muebles de exterior
- Tienda de muebles de mimbre
Escrito por la empresa
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Información de contacto
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Reino Unido
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,7
Excelente
289 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent customer service
Good quality and good value chairs.
Prompt delivery with a specific time slot.
Slight fault on one of the chair legs. Contacted customer service which was excellent and replacement leg sent promptly.
I would recommend and use again.
8 de enero de 2026
Opinión espontánea
Respuesta de Home Garden Direct
Hi,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
I ordered single sized sofa bed
I ordered single sized sofa bed. It arrived on time. It was easy to assemble, ie only need to attach the extra legs. It looks good as a chair and as a bed. The mattress may be too firm for some.
16 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Virginia,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
The units don’t align and the hinges…
The units don’t align and the hinges are pre drilled so there’s nothing you can do to adjust this. The item had chips so the quality isn’t good for the price you pay. The gold door hob I had one that was faulty as the inside screw was either too big or too small so the screw wouldn’t fit into the job. Overall I wouldn’t recommend this product. I didn’t want the hassle or returning it when it took forever to build.
18 de diciembre de 2025
Respuesta de Home Garden Direct
Hi,
Apologies for the issues that you have had with your unit. We are more than happy to look to resolve this for you, now we are aware that there is an issue,
I have tried to call you first thing this morning and have left you a voicemail. I have also sent you an e-mail as well with some potential resolutions for you, so we can look to get this resolved to your satisfaction.
Kind regards
Respuesta de Home Garden Direct
Hi Eleonora,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Really fast delivery even though close…
Really fast delivery even though close to Christmas
16 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Jackie,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Respuesta de Home Garden Direct
Hi Peter,
Thank you for your feedback, very much appreciated.
Kind regards
Dining Chairs
Bought 4 lovely dining chairs. Easy to assemble with very clear instructions. Look great and very comfortable. We're easy to order and delivered with care and well packaged
1 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Joanna,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Stunning chairs ❤️
Stunning chairs ❤️. Very comfortable, cozy and great quality ❤️
5 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Jekaterina,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Sofa was of good quality
Sofa was of good quality
Arrived quickly
As described
10 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Andy,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Great quality .
Great quality .
Arrived on time bought as a present.
Very happy with the purchase.
4 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Kathy,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Respuesta de Home Garden Direct
Hi Suzanne,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Chair arrived with marks on seat and…
Chair arrived with marks on seat and back area
2 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Julie,
Apologies again for the issues that you have had with your chair. We have now spoken and agreed a resolution that you are happy with.
Kind regards
Check delivery dates
Despite what you may read on the advert, check delivery dates. That said, my delivery issue was rectified very quickly with one call, it then arrived on time, courteously hand-delivered and was relatively simple to assemble and was of good quality.
28 de noviembre de 2025
Respuesta de Home Garden Direct
Hi Steve,
Thank you for your feedback, much appreciated.
Kind regards
Received quickly and really pleased…
Received quickly and really pleased with product
24 de noviembre de 2025
Respuesta de Home Garden Direct
Hi Joanne,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
What a bargain
What a bargain. Stunning dining room chairs, easy transaction and delivery was two days later. Can’t smile wide enough. Thank you.
27 de noviembre de 2025
Respuesta de Home Garden Direct
Hi Nick,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Excellent service
The prompest delivery. Cheaper than all other websites and yet great service. Excellent chairs of very good quality.
27 de noviembre de 2025
Respuesta de Home Garden Direct
Hi,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Review
Easy ordering and quick delivery
Very short notice of delivery( on the day) which made it difficult to arrange for someone to accept as at work.
2 de diciembre de 2025
Respuesta de Home Garden Direct
Hi Lynette,
Thank you for your feedback, much appreciated.
Kind regards
Prompt delivery. Excellent product
Ordered ‘Premium Rigger Gloves’ by Treadstone.
Home&Garden delivered the correct product, arrived in good time, great price.
Excellent service and an excellent quality product.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Home Garden Direct
Hi,
Thank you for your feedback, much appreciated.
Kind regards
Truly AMAZING service
Excellent product and price.
Delivery extremely prompt. The mirror was delivered within 14 hours of placing the order.
I highly recommend using this company.
3 de noviembre de 2025
Respuesta de Home Garden Direct
Hi Ian,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Great service and great product came on…
Great service and great product came on time faultless
29 de octubre de 2025
Respuesta de Home Garden Direct
Hi Wayne,
Thank you for your feedback, very much appreciated!
Kind regards
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.