Home Garden Direct Opiniones 

288
•
TrustScore: 4.5 sobre 5

4,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery of our chairs was very straightforward. Unfortunately on opening two of the bases were broken. I messaged home garden on Friday evening including photographs. First thing on Monday morning Ni... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Fábrica de muebles
  4. Tienda de muebles de exterior
  5. Tienda de muebles de mimbre

Escrito por la empresa

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

288 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(288)

125 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Quick delivery and lovely chairs

Quick delivery and lovely chairs, perfect match for my oak table.

12 de octubre de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Dawn,

Thank you for your kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

Despite one chair being damaged in my…

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/desk chairs just as was stated on the website. Very happy will use this company again.

7 de octubre de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Victoria,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Very easy & straight from ordering to…

Very easy & straight from ordering to delivery. The product delivered was to a high standard and the customer service and delivery staff were absolutely excellent. I can’t recommend this company enough! Excellent service in every way

21 de septiembre de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Liz,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 3 estrellas sobre 5

The Sofa Bed delivery was satisfactory

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady.
Fortunately my son was visiting and he was able to assemble it for me.
I asked the delivery driver about this fact and he showed me his cell phone screen showing the Delivery Only box ticked. His screen gave many options re assembly which I would have considered.
I would have had to return the purchase otherwise.

8 de septiembre de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Jose,

Thank you for your feedback.

As per our conversation today, we clarified that it does state on the website that assembly is required for this item, under the specifications section.

We also discussed the delivery, and confirmed that the contract we have with the courier is for collection and delivery only, which is why assembly was not offered at the time of order.

You did confirm that you are happy with the sofa bed and it was a very good price, which we are very pleased about!

Kind regards

Valorada con 5 estrellas sobre 5

Mirror was well package

Mirror was well package, it was straight forward from order to delivery. Kept updated. An excellent service.

8 de septiembre de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Susan,

Thank you for your very kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

delighted. highly recommend

excellent website great prices and speedy delivery

7 de septiembre de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Karen,

Thank you for your very kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

delivered on time easy to assemble

delivered on time easy to assemble
product as advertised.

28 de agosto de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Adie,

Thank you for your kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

Amazing customer service

As a previous garden centre manager I always brought very expensive garden furniture, but now I am no longer in that industry i decided to try different furniture and I have to say for the price, quality of the furniture I brought I was over the moon.
There was also an incident with one of my cushion, (my thought) so I tried to buy a replacement and i Spoke to Nick at customer services and he arranged a replacement free of charge. I couldn’t believe it and he certainly made my day. No more spending £1000s on furniture anymore, I will definitely stay with this company and brand for furniture moving forward. Thank you Nick. Extremely happy customer.

14 de agosto de 2026
Opinión espontánea
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Rachel,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Great Garden Sofa set and service

Bought the Demeter Garden Sofa set and love it. So versatile and have had it in several combinations already. The ordering process was smooth, delivery was great and to the garden, and a minor problem was sorted out by Nick in Customer Services who was fantastic.

7 de agosto de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Bob,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

First time order, will definitely shop here again!

My garden furniture is lovely and my whole experience of shopping with Home Garden Direct was great, smooth ordering process and accurate delivery estimates, updates on the despatch and delivery were good.
The furniture is great quality and looks lovely in my garden.

10 de agosto de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Lovely strong umbrella and base

Lovely strong umbrella and base, easy to assemble and works just great !

7 de agosto de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Terence,

Thank you for your kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

DHL delivered my parcel to the wrong…

DHL delivered my parcel to the wrong address., After one single call to home garden direct and a new parcel was on its way . . Excellent customer service shame DHL don't provide the same.

28 de julio de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Paul,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Excellent service and quick delivery

Excellent service and quick delivery. Love our new garden furniture. Nick in customer services was brilliant

3 de agosto de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Mrs Toon,

Thank you for your kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

a cover up

excellent service and delivered before quoted date

3 de agosto de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Ian,

Thank you for your kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

Good choice

Great value product which looks good and is very comfortable.

31 de julio de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Alison,

Thank you for your kind feedback, very much appreciated.

Kind regards

Valorada con 5 estrellas sobre 5

Great website

Great website, easy to navigate and very happy with the cantilever parasol. Delivery was excellent, the courier used was very good and kept us informed via email and text, plus a phone call on the day. Very happy with Home Garden Direct and would happily order again.

28 de julio de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Samantha,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Valorada con 5 estrellas sobre 5

Our garden furniture is fine but one of…

After explanation regarding lost email received apologies and new cushion. Very satisfactory outcome thank you.

27 de julio de 2026
Logotipo de Home Garden Direct

Respuesta de Home Garden Direct

Hi Mrs Broxup,

I can only apologise again for the delay in replying. As discussed on our call when we spoke this morning, for some reason your e-mail had gone into the Spam folder, possibly due to the attached photo. This resulted in your e-mail not coming into our inbox to deal with and resolve your issue.

As agreed, I will send you out the new cushion to you to resolve this issue.

Kind regards

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más