Homegymsupply Opiniones 

65
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely fantastic company that I would recommend to anyone looking to purchase fitness equipment. Great prices and value on the equipment they offer (really appreciated the free bonus gift of he... Ver más

Valorada con 5 estrellas sobre 5

Will put together a package for me including Force USA G1 rack, weight plates barbell and rubber flooring. Gave me a good price and great email communication on delivery or order. I didn’t set up equi... Ver más

Valorada con 5 estrellas sobre 5

We love our new Tunturi exercise bike bought from Home Gym Supplies Ltd to replace one which we’d had for over 40 years! They were very efficient and helpful. Will was particularly great going above a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Will at Home Gym Supply provided the level of post purchase customer service that every retailer should aspire to. He was very quick to pick up on a problem that we had with an exercise bike and did... Ver más

Información sobre la empresa

  1. Tienda de deportes

Escrito por la empresa

Save time and money by building your own home gym to achieve your fitness goals without leaving the house. See our wide range of exercise equipment.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(65)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good quality & Excellent service

We have been using Home Gym Supply for the past 4 years and the equipment is very good quality and the service is excellent. Would highly recommend.

17 de mayo de 2024
Opinión espontánea
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Respuesta de Homegymsupply

Thank you for the great review and being a loyal customer for the past four years! We're thrilled to hear that you're satisfied with the quality of our equipment and the service you’ve received. Your recommendation means the world to us.

Valorada con 5 estrellas sobre 5

Great communication

Really great and personal communication from the team. That’s so key when you’re ordering items of any complexity.

2 de mayo de 2024
Opinión espontánea
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Respuesta de Homegymsupply

Thank you for your wonderful review! We're glad to hear that our communication made a positive impact on your experience. Your feedback is really appreciated!

Valorada con 5 estrellas sobre 5

Fantastic experience from start to…

Fantastic experience from start to finish. Delivery was quicker than anticipated and communication spot on throughout. A slight glitch with third party delivery / installation company was resolved by HGS immediately and with no fuss. Would 100% recommend

8 de abril de 2024
Opinión espontánea
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Respuesta de Homegymsupply

We really appreciate your kind words and will keep working hard to improve our service.

Valorada con 5 estrellas sobre 5

Responsive, excellent service

Very good, prompt communication and service. Rapid response to queries, and where there was a problem ( items left off the delivery by manufacturer) speedily resolved with no quibbling or difficulty.

Thoroughly recommended.

28 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

After a recent garage clear out

After a recent garage clear out, I wanted to turn my space into a gym that myself and my partner could use throughout the year. Being relatively new to fitness I approached Will and the Home Gym Supply team and I could not be happier.

They walked me through the process after discussing my needs and seeing the space I have to work with. The price was very competitive and the equipment on offer was exactly what I needed. The team were on hand to answer my extensive questions I had and nothing was too much trouble for them.

My partner and I now have a great space to workout and can’t imagine the garage without our gym. A big thank you to the Home Gym team, I highly recommend you to anyone that reads this.

17 de enero de 2024
Opinión espontánea
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Respuesta de Homegymsupply

Thank you so much for your wonderful review! We are glad to hear that your garage transformation into a gym has been a success. Enjoy your new home gym, and thank you for choosing Home Gym Supply! If there is anything else we can help with in the future just let us know.

Valorada con 1 estrellas sobre 5

Worst online purchase I have ever made!

Worst online purchase I have ever made!

We purchased a new Nordic track T8.5S treadmill from these online at a cost of £1400 after the one we ordered and paid for online was no longer available they said.
Just over a year into owning it and the console stopped has a software fault and cannot be used without.

The manufacturer cannot get any replacement parts after 6 months of calls and emails rendering it totally useless and the owner of this company Will just refers me to spare parts on eBay!

BEWARE! Seriously think about purchasing here it has to be the worst purchase I have ever made and now have a useless big lump of metal treadmill at home. Great way to lose the little bit of money my grandmother left us.

18 de julio de 2023
Opinión espontánea
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Respuesta de Homegymsupply

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the difficulties you've experienced with your treadmill and how disappointing it can be when a product encounters issues, especially when it's no longer under the manufacturer's warranty or in production.

We want you to know that we took your concerns seriously. Our team made every effort to find a solution, including reaching out to multiple suppliers in search of spare parts. Unfortunately, as you've mentioned, these efforts were not successful due to the treadmill's discontinued status.

We recognise the inconvenience this has caused, and in an attempt to assist further, we provided information about a potential alternative solution through eBay. We understand that this was not the ideal resolution you were hoping for, and we apologise that our efforts did not meet your expectations.

Your experience is important to us, and we are continually looking for ways to enhance our service. We have discussed this issue with NordicTrack to try and prevent this situation from occurring in the future and send out reminders to all our customers to register their warranty to get the full 2 year warranty.

Valorada con 5 estrellas sobre 5

Simply Brilliant! A great company who offer nothing other…

A great company who offer nothing other than a fantastic service all round. Very easy to communicate with andI personally enjoyed being able to “haggle” for a best price. I’ve bought on three separate occasions from these guys and their delivery service is brilliant too. I would definitely recommend this company to anyone interested in their offerings.

10 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will put together a package for me…

Will put together a package for me including Force USA G1 rack, weight plates barbell and rubber flooring. Gave me a good price and great email communication on delivery or order. I didn’t set up equipment straight away as room wasn’t ready. Few months after I set up equipment and had a minor fault with one thread in a weight plate arm. Quick email to Home gym supply and Will responded immediately. New part received within a few days. Great customer service .

15 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service and fast delivery

I saw something at a really great price, but was a bit wary due to the lack of reviews. However, chatting to someone on Live Chat reassured me and they were extremely friendly and helpful.

The item arrived quickly, without issue, and was delivered by a friendly team. I received a follow up email reminding me to register it with the manufacturer to ensure I got the extended warranty, which is a great touch.

I'd definitely buy from them again and based on my experience wouldn't hesitate to recommend to others.

10 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a Inspire Fitness SCS Smith Cage

I'll be honest, I was a little dubious of buying from this business as they seemed not long established and the prices were incredibly competitive

I read the little reviews they had and took a punt! And very happy I did!

Customer service is exceptional. Product was brand new. And the additional products in the buddle were all there too

I bought the Inspire Fitness SCS Smith Cage so it wasn't a cheap purchase. Overall very pleased I bought through this business

Would highly recommend and will purchase through them again

2 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. Brilliant quick communication. When I had a couple of issue they sorted it out with great efficiency. First class company.

5 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service end to end

Great service end to end. Will from customer support has been amazing in answering all questions and very quickly via email: I wasn’t left hanging waiting once. I bought the force G9 smith machine and opted for the service to build also. Glad I did as it was up and useable within 3-4 hours. I’ve used the kit a couple times and really impressed. The 1-2-1 ratio means it’s true weight so make sure you’re ready for that. My partner used the machine with either nothing on or 2.5 to 5kg.

Would certainly recommend homegymsupply.

29 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent from start to finish

What’s not to like? Great customer service! Advice pre-ordering was extremely useful - Will had clearly seen, built and used the brand/equipment himself so knew what he was talking about. After placing the order I received regular updates on status and received goods on day specified (within a week) with no issues. Even post receipt of goods I’ve had follow ups to make sure there are no issues with the goods or the build. To top it all, the price was as competitive as I could find anywhere. in summary, excellent service from start to finish.

11 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Managed to get a great deal on a…

Managed to get a great deal on a ProForm Smart Power 10.0 and the customer service was helpful and they answered my questions about the assembly and even registered the warranty for me. Highly recommend

12 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Company

Fantastic price, product, and great and fast delivery! Also, any questions I had was super fast from their customer support. Will certainly be using them again

17 de octubre de 2022
Opinión espontánea

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