Homegymsupply Opiniones 

65
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely fantastic company that I would recommend to anyone looking to purchase fitness equipment. Great prices and value on the equipment they offer (really appreciated the free bonus gift of he... Ver más

Valorada con 5 estrellas sobre 5

Will put together a package for me including Force USA G1 rack, weight plates barbell and rubber flooring. Gave me a good price and great email communication on delivery or order. I didn’t set up equi... Ver más

Valorada con 5 estrellas sobre 5

We love our new Tunturi exercise bike bought from Home Gym Supplies Ltd to replace one which we’d had for over 40 years! They were very efficient and helpful. Will was particularly great going above a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Will at Home Gym Supply provided the level of post purchase customer service that every retailer should aspire to. He was very quick to pick up on a problem that we had with an exercise bike and did... Ver más

Información sobre la empresa

  1. Tienda de deportes

Escrito por la empresa

Save time and money by building your own home gym to achieve your fitness goals without leaving the house. See our wide range of exercise equipment.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

65 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(65)

7 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service from start to finish!

I recently purchased the Force USA G15 through Will at home gym supply.
The service I received from start to finish was excellent! Will was very knowledgable so (having never purchased anything this big online before) I was confident I was buying the right equipment for us as a family. The whole process was simple and felt more consultative approach than a hard sell that I've experienced before. The fitting team were also very good, on time, very knowledgeable and professional. I would highly reccommend Will and his team.

24 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service and Support

Excellent service and support from Will at Home Gym Supply. Fantastic price on the Nordic Cross Trainer C7.5 - great bit of kit and even though the box was slightly damaged (which I was told about prior to ordering and why it was such a good price) the contents were fine. Put together within an hour - Ordered on a Sunday arrived on Wednesday brilliant - will use again.

19 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

best price and excellent home gym team delivering perfect 5/5 on customer satisfaction!!

It was our first time buying from home gym and I was sceptical at first as the listing mentioned open box but the price was the best we could find online.. so I initiated a chat to ask a few questions about the condition of the product and their return policy in case the product was damaged …and I was reassured that I will not be bearing the costs of returns if the product arrived broken/dented etc. I placed the order and the team stayed on chat with me the whole time to help. The experience thereon with a 2 man delivery right on time as promised and the perfect after sales follow up to get us set up with extended warranty and the iFIT membership was flawless. The product itself was in perfect condition. I have no hesitation in recommending the home gym to anyone who is considering buying fitness equipment.

3 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service and would highly recommend them to anyone looking for gym equipment. Recently resolved an issue with a newly purchased treadmill where the manufacturer was taking too long to resolve. They stepped in at my request and managed to organise a replacement fast.

12 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can’t fault home gym supply!!

The whole experience with home gym supply was excellent from how quickly the machine arrived, advice on assembly to help with registration. Will really went above and beyond to help with my queries 😊

24 de septiembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Got a top quality rower at a very good…

Got a top quality rower at a very good discount. Service was good but lacked order updates which is something that wants addressing other wise it would have been a 5*

16 de agosto de 2022
Opinión espontánea
Logotipo de Homegymsupply

Respuesta de Homegymsupply

We’re glad to hear that you are happy with the quality and price of your rowing machine. I appreciate your feedback regarding the order updates and I completely agree. We have recently changed to a new courier who is capable of providing our customers with tracking information and a faster service which will hopefully improve our customer experience. We appreciate your business and if there is anything we can help you with in the future please don't hesitate to reach out to us.

Valorada con 1 estrellas sobre 5

cowboy

They have good prices but the rest is very bad. Long delayed delivery without informing me. The equipment came in bad condition and when I wanted to make a claim, it turned out that they are not the manufacturer's representative and no one will repair the equipment. The seller stopped replying to my messages. Very amateurish, cowboy . I do not recommend. If you want to buy use a credit card to be able to recover your money later

13 de agosto de 2022
Opinión espontánea
Logotipo de Homegymsupply

Respuesta de Homegymsupply

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I have contacted Flow Fitness regarding the issue as we had requested an engineer call out but they claim that the issue isn't covered under their warranty and would not cover the cost of an engineer. I'm so sorry for the miscommunication as the manufacturer should have been in direct contact with you addressing this issue. We are currently talking with our manufacturers to try and provide a simplified and faster process to have issues resolved asap.

Valorada con 5 estrellas sobre 5

Great team

Great team, very competent and communicative. Knew their stuff and were helpful in understanding the kit. G20 kit is perfect for what we need.

11 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nordictrack Cross Trainer

Bought the Nordictrack c7.5 cross trainer from this company a couple weeks ago and cannot fault either the product or service! The cross trainer is sturdier than expected and does the perfect job for my gym. Would highly reccomend for any purchases!

12 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased Nordictrack VR25

Purchased Nordictrack VR25, Price was amazing & the delivery was not only quick but the delivery team were friendly & brought it right into my home, I had an issue attaching one of the pedals but customer service was instant & solved the problem with advice & followup Emails all within a couple of hours, great work guys

1 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Same Day Delivery

Ordered a massage gun and some weight plates after talking to their team and they managed to deliver it the same day as they are also here in Bristol. Great service.

29 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I just purchased a smith machine from…

I just purchased a smith machine from this site. The entire experience has been excellent! I had some questions which were answered immediately via their online chat section. They were very helpful, delivery arrived within a week. Boxes were a little damaged but on reporting this to them, they have assured me they will address any issues. I saw some of the other negative reviews before buying and must say I was a little sceptical but personally my experience has been excellent and I would highly recommend these guys. I also found their prices to be much lower than other similar companies. - 5 stars.

12 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement Lead within 24 hours

Ordered the Flow Fitness walking pad and unfortunately it was missing the power lead. However, Home Gym Supply had a lead sent out and was with me the very next day. Would highly recommend.

3 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Couldn't have asked for better customer service

Bought a Cross Trainer from Home Gym Supply earlier this year. After assembly I noticed the console had a fault. Dan from Home Gym Supply was great in resolving the issue, manufacturers sent a new console in the post within couple of weeks, and Dan kept me up to date with the progress. Couldn't have asked for better customer service.

17 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I should have read these reviews

I should have read these reviews. I ordered a punch bag and received a delivery date. I confirmed the date with the delivery company and received a timeframe to which it would deliver. I then receive a call just as the 4 hour timeframe was ending. The caller claimed my deliver driver was in an accident and so wouldn’t make it with my product, so they had to reschedule, which could take weeks. I complained to the home gym supply who took it up with the delivery company, no response from home gym supply but I received a message from the delivery company saying they will let me know the new delivery date within days?

At the moment this whole process looks like a scam and or a waste of time. If my parcel doesn’t deliver within a week i will have to go back to my credit card provider for the refund. Absolute joke!

If this problem is fixed I will make sure to take my words back on this review (although it’s not looking promising if you read the other reviews). Highly disappointing considering my product was around £240

8 de marzo de 2022
Opinión espontánea
Logotipo de Homegymsupply

Respuesta de Homegymsupply

Good Morning Dean,

Thanks for reaching out to us.

As you know the driver that was supposed to attend the job, two working days after you placed the order was involved in a traffic collision.

The safety of the driver was of course paramount in this situation and there was procedures to follow regarding this.

As for calling Home Gym Supply a scam were are quite perplexed.It took us less than 30 seconds for us to reply to your message in chat regarding the incident,to which a member of staff replied to you asking for order details and subsequently what had happened.

Our first port of call was to contact the delivery company and find out what exactly had happened and how we could move forward and get the item delivered. Having spoken with Simply Parcel, a customer service representative assured me they would contact you, and of which they did within 45 minutes which entailed leaving you a voicemail as you did not answer.

As you were booked in for Tuesday 8/3/22 , two days after ordering I can see in the system that a redeliver has already been set for 10/3/22, so we are not sure as to why the review says you will be waiting days for a new date as we have delivered a new date within around 12 hours ?

Home Gym Supply prides itself on honesty and transparency, should you require a full refund it would be our pleasure to provide you with this so we can show good faith.

Again we apologise that the driver was involved in a collision, however we have had this wrapped up for you in less than 24 hours.

Best Regards

Home Gym Supply

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más