HomeWise Appliances Opiniones 86

Bought an oven with a blemish, once it arrived turned out to have some dents that made it difficult to level got a partial refund and an engineer straightened the thing for me. Happy with the service, well packed. The support was ready to sort out unexpected issues.

Dpd delivery very disappointing was given a time for delivery came earlier and then went to pickup place it was not there had to go back not good

Excellent 5* Service from the first phone call with a query which was quickly and professionally addressed to the very prompt delivery of my oven.
Just awaiting the electrician to fit it now.
Would certainly use HomeWise Appliances again.
A Huge Thank You to Nick for all your help.

The guys were great. Very very careful of our delivery and very nice people

Easy to find and order the exact item we needed. Box was damaged and reflected in the price we paid. Perfect hob inside the excellent packaging to protect it during delivery. I would definitely use Homewise Appliances again. Customer service excellent. We were informed about delivery date and were kept up to speed on delivery window.

Easy to go and pick up from Winsford. Would recommend this local company

Great product for the price and does exactly what was required

Oven delivered with broken glass door and damage to metal frame. Obviously has been dropped from a height.

What a fantastic company, the staff I dealt with were amazing, helpful, polite and supportive, nothing was too much trouble, even when there was an issue with the delivery company, still they were always there and always willing to help.

Good service. After placing order dispatch was quick and very straightforward

It may be some time before this appliance is installed, but so far everything is positive.
HomeWise kept me informed as to date and time of delivery.The delivery company and their staff also performed well.

Communication was great, both in person and email. Thank you.

EDIT: You can see by their defensive and unprofessional response how this company operate - The item was not "unwanted" it was damaged heavily and have photos to prove it, if only i could upload them here, deep hole in the bottom internal of the fridge, hinge damaged, none of which shown on the website and potentially affect the longevity of the item hence the reduced cost suggestion, took 2 weeks to receive a refund which i had to chase. I have reduced to 1 star, please avoid!

Extremely misleading company, be careful when ordering, but I’d avoid all together.

I ordered a beko fridge freezer, which I was happy with the price (£20 less than competitor prices), when it arrived it was battered, bottom had a gaping hole in it, hinges damaged and scratched.

When raising it with them they stated this was a ‘display item’. The Photos’s on their website were stock images, no blemishes shown although they claim it did, nowhere on the confirmation had it stated display model and coincidentally they no longer have any of these fridge freezers on their website.. likely deleting evidence.

Upon further investigation they do sell display models, so playing devils advocate and perhaps I missed this, they do not write this in the title, they use stock images to show as a new item but state in a dropdown description that its display, easily missed when you know the item you want.

I am a savvy person and have attention to detail, If I missed this it’s a clear concealment to trick buyers into paying top dollar for beat up display models, I dread to think how many people have fallen for this and not noticed. Furthermore this is a clear breach of Consumer Protection from Unfair Trading Regulations 2008, a business cannot hide "material information" that would change your decision to buy, Hiding the "ex-display" status inside a sub-menu or deep in the description while leaving the title and price layout looking like a "new" product is a textbook violation.

I offered a compromise of a discount but was refused and collection with refund was offered (something I guess and only reason I’m giving 2 stars). I’ll be reporting to trading standards to prevent this misleading tactic from being used going forward, screenshot evidence provided.

I'm updating my poor review (below) following a very helpful and welcome phone call from Homewise to apologise and explain how the problems may have occurred. Very few firms would take the time to do this so I have upgraded them to 5 stars. I haven't opened the item yet - it's a large extractor fan - but am confident that all will be fine.

(Earlier review):
I'd like to give Homewise a higher rating because their website was good, the price was competitive and the ordering process was straightforward. But the delivery team (Furdeco) was terrible. They kept getting lost (easily done in the countryside), so I gave them What3Words and clear directions by phone. My neighbour also helped them but they were reluctant to come down the hill. When they finally got to our address they refused to come down the lane to the house. Fortunately, my builder was here and collected the item in a sack barrow. If he hadn't been here the drivers would have left the item out in the pouring rain.
I've reviewed Furdeco here on Trust pilot and on Google, and have had a good response and an apology, but Homewise need to address it too.

Very easy and good value .. really nice chap called to explain the delivery

Purchased AEG single oven. Great product at a good price. Really happy with the end result.

Great Price on Fridge.
Delivery took a while but was over Christmas .
Very helpful customer service.