horze.ie Opiniones 

883
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... Ver más

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Valorada con 5 estrellas sobre 5

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... Ver más

Valorada con 5 estrellas sobre 5

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... Ver más

Valorada con 3 estrellas sobre 5

Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... Ver más

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3,7

Medio

TrustScore: 3.5 sobre 5

883 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

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3,7

Todas las opiniones

(883)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Problem Solved

I have previously given Horze.ie a 5 star rating as I have ordered goods, paid for them, been given an expected delivery period and they have arrived.
If an item needs to be returned, postage is paid by Horze.ie and I am promptly refunded.
Worth 5 stars.
Then in April of this year, I placed an order, a little more expensive than my usual, which included a dressage whip. The whip was packed and sent seperately and did arrive.
I was then waiting for the rest of my order but, it did not arrive as expected.
I emailed Customer services at Horze.ie and they said they would investigate the matter. We kept in touch by email and, as the Month of May passed, I was getting concerned that this was not going to end well for me. However, on Friday, I got an email saying I have been refunded for the items.
While I am disappointed not to be receiving my items, I am delighted the issue was resolved. Thank you Horze.ie
I have ordered from them again. Still deserving of 5 stars.

6 de junio de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Thought with a

Thought with a . IE website I was buying in Ireland from Ireland
That being said good product at great price. Delivered on time
Thank you

31 de mayo de 2022
Valorada con 5 estrellas sobre 5

Happy Customer

You know all those little things you forget when you are in a tack shop or visiting a stand at a show, like conditioner for leather riding boots, a pair of boot-pulls, a pair of gloves that actually fit my hands, oh, and replacement buttons for a riding jacket, got them all and more, a box of fiddly bits arrived as promised from horze.ie. Satisfied customer - YES - but now that I and my horse has everything we will have no excuse but to perform well at the next event :)

31 de mayo de 2022
Valorada con 1 estrellas sobre 5

Failed to refund a recalled back protector

They had a recall on there own brand back protector so I sent it back as requested and they emailed to confirm that they got it but they failed to refund me. Their phone number is not inservice so can't ring anyone. They just respond by email that it has been refunded but will not provide any refund number, time or date when requested and now won't reply to emails. I will have to go to the small claims court to get it sorted. A company to be avoided.

20 de mayo de 2022
Opinión espontánea
Logotipo de horze.ie

Respuesta de horze.ie

Dear customer,

Thank your for your review.

Could you please e-mail us about what order number this is?
Then we will send you the refund or proof of refund right away.

Have a lovely day,

Horze customer service Ireland

Valorada con 5 estrellas sobre 5

Very good website and fast shipping

Product arrived way quicker than I thought it would so very impressed by that, products are also very fairly priced and seem to be good quality.
Tracking emails were also very frequent and detailed :)

6 de mayo de 2022
Valorada con 1 estrellas sobre 5

Neither product I ordered even vaguely…

Neither product I ordered even vaguely corresponded to the size in which I ordered it. One pair of half chaps and a pair of breeches both of which ran grossly small and did not match the measurements on the size guide.

28 de abril de 2022
Logotipo de horze.ie

Respuesta de horze.ie

Dear customer,

We are very sorry to hear about your experience.

If you contact customer service we will be happy to advice on the best size for you.

Once again, we are extremely sorry for your experience. If there is anything we can do for you, please do not hesitate to get in touch.

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