Was advised i would recieve 40 pound back due to delivery of damaged fridge freezer . No refund given as yet . Contacted hotpoint on number they gave me to no avail . They put me onto another departme... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
A Hotpoint engineer came out to repair my Beko tumble dryer. He was obviously frustrated from the start when I said it wasn't drying my clothes properly. One of his comments was that's it's science if... Ver más
La empresa ha respondido
I spoke to a really nice person (George)during my registration process but before the end of our conversation, I got cut off. I waited for a return call to complete everything but no one called back s... Ver más
La empresa ha respondido
Ten year parts guarantee a nice offer. Had 3 different calls from Boots and Domestic and General trying to sell me insurance at £5.95 per month. Declined given fridge freezer we replaced had worked fi... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Información de contacto
Reino Unido
- 03448 224 224
- hotpointservice.co.uk
3,5
Medio
32 mil opiniones
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I have an account I can’t get into to use, sick of telephone for help.
I have an account which I cannot get into. It always comes up with a fault screen once I’ve logged in. I have rung you more than once and you have also said you would contact the tech centre who would resolve this for me. Nothing has changed.
25 de julio de 2026
Respuesta de Hotpoint Service
Hi Michael
Thank you for taking the time to leave your review, however we would like to note that the account you are trying to logon to is Domestic and General platforms and not one of ours. Unfortunately we cannot assist with this.
Respuesta de Hotpoint Service
We are so pleased to hear that you found the registration process very easy and that everything was there to assist you. We truly appreciate your positive feedback!
Very easy to register my new washing…
Very easy to register my new washing machine, only thing I don’t understand is why I start paying monthly to cover everything, parts, labour and call out charges even though I get 12 months guarantee, surely that should start once the 12 months is up, it would be nice if they explain this
18 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Respuesta de Hotpoint Service
We are so pleased to hear that our communication met your expectations and that you didn't experience long hold times. We appreciate your kind words.
I chose another Hotpoint washing…
I chose another Hotpoint washing machine as my old one was 13 years old. Very good
13 de julio de 2026
Respuesta de Hotpoint Service
We're so glad to hear you chose another Hotpoint washing machine and are pleased with its performance! Thank you for your continued loyalty.
Gas cooker knob
Hi,
regarding the replacement gas cooker knob.
An engineer visited and advised that a new knob would be posted to us so that we could fit it ourselves. However, we still haven't received it and are waiting.
Could you please let me know when it was sent or provide an update on the replacement?
Thank you.
21 de julio de 2026
Respuesta de Hotpoint Service
Hi Aswathy
We appreciate you reaching out to us regarding the replacement gas cooker knob. We understand your concern about the delay and the need for an update.
I will arrange for a member of the team to contact you by phone today regarding this matter.
**Update 27/07**
Hi Aswathy
I have just receieved confirmation that my colleague has contacted you this afternoon regarding the order for the knobs. We hope that their call has clarified the situation and left you satisfied with the service.
Respuesta de Hotpoint Service
We're so happy to hear that you found our services well-organized and reliable. Thank you for your kind words!
Respuesta de Hotpoint Service
Thank you for taking the time to leave your review. We're delighted to hear that the service was nice.
I was happy to help me to register my…
I was happy to help me to register my Hotpoint cocker. The lady was very helpful and kind. But I was very disappointed with the engineer you sent to repair the cocker, the guy was arrogant and pride yet the job was not done!
10 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Customer Service Advisor helpful and…
Customer Service Advisor helpful and polite.
3 de julio de 2026
Respuesta de Hotpoint Service
We are so pleased to hear that our Customer Service Advisor was helpful and polite. We truly appreciate your kind words and positive feedback!
I got a call to confirm delivery slot…
I got a call to confirm delivery slot and was then transfered to Domestic and General to register my appliance.
20 de julio de 2026
Respuesta de Hotpoint Service
We're glad to hear about your positive experience with our delivery confirmation and the appliance registration process. Thank you for your kind feedback!
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
I didnt even realise i had registered…
I didnt even realise i had registered for parts till I recieved the email until the email I was stressing on how to make contact to register my appliance...amazing thank you
7 de julio de 2026
Respuesta de Hotpoint Service
We're so happy to hear that our process made things easier for you and relieved your stress about registering your appliance parts. We appreciate your kind words!
I have ordered one week before it's…
I have ordered one week before it's working amazing no noise can wash big load spinner work amazing
24 de julio de 2026
Respuesta de Hotpoint Service
We're so happy to hear that your new appliance is exceeding your expectations with its quiet operation and excellent capacity! We appreciate your positive feedback.
Service good very friendly the engineer…
Service good very friendly the engineer was fast and polite everything was explained to me
17 de julio de 2026
Respuesta de Hotpoint Service
We're delighted to hear that our engineer provided fast and polite service, and that everything was clearly explained to you. We appreciate your kind words!
Respuesta de Hotpoint Service
We are so pleased to hear that the person who handled your call was helpful and pleasant. Thank you for sharing your positive experience!
From ordering to delivery and…
From ordering to delivery and connection excellent service
24 de julio de 2026
Respuesta de Hotpoint Service
We're so happy to hear you had an excellent experience with our service from start to finish! We truly appreciate your positive feedback.
Excellent support and service
Excellent support and service, and everything is done on time.
16 de julio de 2026
Respuesta de Hotpoint Service
We are so happy to hear that our support and service met your expectations and everything was on time.
Very quick call out
Very quick call out. engineer went above and beyond to make the repaired on despite previous engineer ordering the wrong parts
21 de julio de 2026
Respuesta de Hotpoint Service
We're delighted to hear about the quick call-out and that our engineer went above and beyond to complete the repair. Thank you for your kind words!
This has been an absolute nightmare
This has been an absolute nightmare! For the past two months, engineers have been trying to repair my cooker hood, and it has become a complete disaster.
Several different engineers have already visited my home. I have had to take unpaid time off work because the Planning Team kept insisting that afternoon appointments were impossible and that only morning appointments were available, which has clearly turned out not to be true.
Not only have they failed to repair the cooker hood, but they have also damaged my induction hob, my ceiling, and another part of the cooker hood during their attempts. On top of that, some of the engineers were extremely rude and disrespectful. I am shocked by the way I have been treated as a customer.
The cooker hood is still not repaired. I have submitted several complaints and I am still waiting for Customer Care to contact me regarding my case.
This whole situation has caused me an enormous amount of stress. The way I have been treated and the complete lack of care for your customer is unacceptable. I feel overwhelmed by this experience, and it is seriously affecting my wellbeing.
24 de julio de 2026
Opinión espontánea
Respuesta de Hotpoint Service
Hi Magdalena
We are truly sorry to hear about the frustrating and stressful experience you have had with the attempts to repair your cooker hood.
We understand your concern regarding the multiple engineer visits, the inconvenience of taking unpaid time off, and the damage caused to your hob, ceiling, and cooker hood. We also acknowledge your distress over the disrespectful conduct of some engineers.
So that we can investigate the matter and arrange for you to be contacted directly I have requested your details through Trustpilot.
**Update 30/07**
Good morning
Unfortunately we did not receive a response to the request for details so we are unable to investigate the matter.
If you still require support please reach out to us on the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
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