Was advised i would recieve 40 pound back due to delivery of damaged fridge freezer . No refund given as yet . Contacted hotpoint on number they gave me to no avail . They put me onto another departme... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
A Hotpoint engineer came out to repair my Beko tumble dryer. He was obviously frustrated from the start when I said it wasn't drying my clothes properly. One of his comments was that's it's science if... Ver más
La empresa ha respondido
I spoke to a really nice person (George)during my registration process but before the end of our conversation, I got cut off. I waited for a return call to complete everything but no one called back s... Ver más
La empresa ha respondido
Ten year parts guarantee a nice offer. Had 3 different calls from Boots and Domestic and General trying to sell me insurance at £5.95 per month. Declined given fridge freezer we replaced had worked fi... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We are on call for you! Our customer service team are available 364 days a year to provide advice and solutions to help you manage, maintain and service your appliances, and keep them running like new
Información de contacto
Reino Unido
- 03448 224 224
- hotpointservice.co.uk
3,5
Medio
32 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Thay went through everything I needed…
Thay went through everything I needed to do with my hotpoint easy to talk to
25 de julio de 2026
Respuesta de Hotpoint Service
We're delighted to hear that our team was able to assist you with your Hotpoint and that you found them easy to communicate with. Thank you for your positive feedback!
Respuesta de Hotpoint Service
We are so glad to hear you found our product easy to use and our service good. We appreciate your positive feedback!
I just wanted to set up 10 year…
I just wanted to set up 10 year guarantee only the call is hoping everyone takes out care plans which in this case I didn't
17 de julio de 2026
Respuesta de Hotpoint Service
We appreciate you taking the time to share your feedback regarding your guarantee setup experience. We understand your frustration with the care plan discussion. We are always working to improve our processes.
Very clear explanation by customer…
Very clear explanation by customer service team and very helpful
22 de julio de 2026
Respuesta de Hotpoint Service
We are so pleased to hear that our customer service team provided you with such a clear and helpful explanation. Thank you for your kind words!
It was really easy and it's only a…quick phone call
It was really easy and it's only a quick phone call
25 de julio de 2026
Respuesta de Hotpoint Service
We're happy to hear that we made things easy for you! We appreciate your positive feedback.
I disliked that after registration of…
I disliked that after registration of product they try to make you take out insurance on your new product and the lady wasn't happy when I told her I didn't want it.
23 de julio de 2026
Respuesta de Hotpoint Service
Hi Brenda
We appreciate you taking the time to share your experience with us. We are sorry to hear that when you phoned to register for the 10 year parts guarantee you felt pressured to take out an extended warranty insurance plan. This is not the service we expect for our customer and we will investigate the matter
Explained well.
Explained well.
Not worth taking insurance,cost half the price of a new one.
17 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
It was ok but we had such a long spell…
It was ok but we had such a long speel regarding registering!
23 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Easy and quick
20 de julio de 2026
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
The man I spoke to was honest
The man I spoke to was honest , well mannered an very helpful
15 de julio de 2026
Respuesta de Hotpoint Service
We're so pleased to hear that you had such a positive experience and found our team member to be honest, well-mannered, and very helpful. Thank you for sharing your kind words!
Tried to do it online but failed as…
Tried to do it online but failed as website wouldn't allow underscores in my email address...so I jad to call instead which was a good experience
23 de julio de 2026
Respuesta de Hotpoint Service
Hi Jason
We appreciate you bringing the website issue with underscores to our attention. We are actively investigating this to improve our online experience. Whilst the online service did not work we are glad our phone support was helpful and provided you with a good experience.
No nonsense or sales chat
No nonsense or sales chat , so quick I couldn’t believe it. I said is that it and the agent confirmed it was, brilliant.
23 de julio de 2026
Respuesta de Hotpoint Service
We're so happy to hear that our service was quick and efficient for you. We always aim to provide a straightforward experience, and we appreciate your kind words.
Respuesta de Hotpoint Service
We're so glad to hear that the process was easy for you and that you were connected to Domestic & General efficiently. Thank you for sharing your positive experience!
The man i spoke to was very helpful and…
The man i spoke to was very helpful and told me everything I needed to know
24 de julio de 2026
Respuesta de Hotpoint Service
We are so pleased to hear that our team member was helpful and provided you with all the information you needed. We truly appreciate your kind words!
It was just so easy to do
It was just so easy to do, Im a pensioner and struggle with things like this, I followed each step and completed it in a few minutes.
22 de julio de 2026
Respuesta de Hotpoint Service
We are absolutely delighted to hear how straightforward you found the process! It's wonderful to know our steps made it easy for you. Thank you for your kind words.
Respuesta de Hotpoint Service
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Respuesta de Hotpoint Service
We're delighted to hear that your experience over the phone was smooth and easy. Thank you for sharing your positive feedback!
Respuesta de Hotpoint Service
We're glad you found it easy to complete. We appreciate your positive feedback!
took ages with a hard sell about extras…
took ages with a hard sell about extras and now I find that the replacement dishwasher is not like for like
18 de julio de 2026
Respuesta de Hotpoint Service
Hello
We are sorry to hear that the replacement appliance does not meet your expectations. If you do require any support please contact our team on the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
Respuesta de Hotpoint Service
We're so glad to hear that our professional service met your expectations. Thank you for your kind words!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.