Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Ver más
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Consulta las opiniones de los clientes
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Ver más
La empresa ha respondido
⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Ver más
La empresa ha respondido
Had been struggling with an intermittent fault on my hot tub for a while. Sean looked at the situation (including getting his arm wet down the filter hole) and was able to work out the most likely pr... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Información de contacto
Maidstone Road, DA14 5BQ, Orpington, Reino Unido
- hottub-swimspa.com
TRACEY was amazing
TRACEY was amazing, great service very knowledgeable and would definitely be a returning customer
10 de mayo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Many thanks Darren for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot tub service.
Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather.
My husband had an accident, so we couldn’t clean the hot tub, and decided to pay someone to do it.
I can honestly say, Sean &his partner came in and gave it a really thorough clean, identified the issues and put my mind at ease. They were both polite, professional and super clean & tidy.
29 de abril de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Nasreen for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Popped in to to get some chemicals and…
Popped in to to get some chemicals and advise. Great service from Tracey gave lots of advise to help us move forward with the upkeep of our hot tub.
26 de abril de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Kelly for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Always very helpful and friendly…
Always very helpful and friendly excellent customer care
26 de abril de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Dena for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Been down to the new site at Dobbies &…
Been down to the new site at Dobbies & it was nice to get good service as always from Tracey & the team
25 de abril de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Many thanks Jamie for this 5* review. We thank you for your valued custom and hope your hot tub continues to provide you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Friendly operative attended our…
Friendly operative attended our property, was clean, tidy and took pride in the work being carried out. Standard of workmanship was excellent, left the hot tub in great condition and ensured water levels were filled and chemical balance correct.
20 de abril de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Brian for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We got Shaun back for Spa service
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good time - clean and a well serviced Spa. Very satisfied with his attitude, communications and work. Would be very pleased to have him back . He completed the service quite promptly .
14 de abril de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Bhargawa for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from Tracey at Gillingham…
Great service from Tracey at Gillingham Dobbies. So helpful, got me fully kitted up to get my hot tub ready 😀😀
12 de abril de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Many thanks Jayne for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot Tub service
Sean carried out my first annual service. He did a great job, changed my filters and water, and cleaned the pipes and whole system. Left my hot tub sparkling like new and really helpfully answered all my questions. Will definitely be using again next year.
24 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Andy for such an amazing review. I will pass on your glowing words to Sean. If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service- fully repaired
Had been struggling with an intermittent fault on my hot tub for a while. Sean looked at the situation (including getting his arm wet down the filter hole) and was able to work out the most likely problem. He advised me of the price of the repair before starting any repairs.
All fixed now thanks
25 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Mike for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Brandon visit us on 24th
Brandon visit us on 24th. He was very polite, left the area clean and tidy. Did a great job.
24 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Jacqueline for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need anything in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Service
Sean Law visited yesterday to carry out a service & find a leak that I had noticed & reported. He ran through what he had done and was thorough, helpful and polite and left the area where he was working clean. Customer service is very good & I appreciated the call from Tracy this morning checking that all went well.
16 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Many thanks Carmel for this outstanding review of our employees Sean and Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Always a great experience
Always a great experience. Many thanks
11 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Many thanks Chris for this 5* review. We thank you for your valued custom and hope to see you in store soon. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Annual Service
Toby, the service engineer was very polite and professional in his manner.
He informed me of what he was intending to do and left the area around the Hot Tub clean and clear. He assisted me with my questions
10 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Wilailux for this great review. Toby is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy was really helpful today in the…
Tracy was really helpful today in the shop,
Always so helpful
11 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Paul for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Lovely Customer Service
Vinny Toby visited us yesterday to carry out an annual service. I was working from home and on calls a lot of the time but when I was able to catch up with Vinny, he took time to answer my questions regarding cleaning and chemical upkeep. He ran through what he had done and also explained the changeover from Hydropool to The Hot Tub and Swim Spa Co. He was thorough, helpful and polite. Thank you. The follow up call from Tracey this morning was also very welcome. Lovely customer service all round.
9 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Many thanks Jane for this outstanding review of our team members Vinny and Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent Service
Brandon came last Friday and carried out the quarterly service to our hot tub. Brandon did a brilliant job draining, cleaning the tub and filters and refilling it. Brandon left our hot tub room in a clean and tidy condition and was very polite and courteous. I would definitely recommend the Hot Tub and Seim Spa company to anyone considering buying a hot tub or the service package. As always great communication from Tracey and the team.
27 de febrero de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Des for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
My service was carried out by Brandon…
My service was carried out by Brandon who arrived on time and started immediately, he did a thorough job on the service itself but also answered some questions about lime scaling and how to avoid it, he actually mentioned it to me without any prompting, it was something a did not know and will now put in to my weekly cleaning routine. I found this very useful. As usual with all your team, he also cleaned up and left the whole area spotless. He did ask me if it was okay for him to get rid of the waste water over the fence into an area of waste land which is unusual as most team members use the drain in my garden, it did not and still don't have a problem with this but on reflection it would probably be better to use my drain in future. I found him to be very helpful and co-operative with a friendly approach. Excellent
3 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Neil for such a lovely review. We are delighted you took the time to provide great feedback. Your comments regarding the drain have been feedback to the team moving forward with future servicing. Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great quaterly service.
Great quaterly service of our hot tub by Brandon.
Excellent as always from the Hot Tub and Swim Spa Company. Thank you.
4 de marzo de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Iain for such a glowing review of our team member Brandon. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing and made sure the spa was running perfectly before they left.
It’s great to see engineers who genuinely care about their work and customer satisfaction. The whole experience was smooth and stress-free.
Highly recommend — thank you, Vinny and Brandon!
25 de febrero de 2026
Opinión espontánea
Respuesta de The Hot Tub and Swim Spa Company
Thank you Andy for this superb review. Vinny and Brandon are part of our award-winning engineering team, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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