Household Capital Pty Ltd Opiniones 

240
TrustScore: 1.5 sobre 5

1,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Complete waste of time and energy. We wasted five weeks liaising with this mob. They are the most pedantic and incompetent organization we have ever encountered. For four weeks we gave them everyth... Ver más

Valorada con 1 estrellas sobre 5

We were given a calendly time one week ahead of our first attempt at contact for a telephone call with a sales person called Ryan. It never came. No explanation. No word at all. Not an efficient compa... Ver más

Valorada con 1 estrellas sobre 5

Made their standard online appointment for a phone call. It never came, nor did any message as to why it didn't come. Phoned them - no apology from their staff member. Offered another appointmen... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Total waste of time. The TV presentation is providing false information. The representative (Name withheld) was very rude and obnoxious, had hung up on me when I asked for documentation and the copy o... Ver más

Información sobre la empresa

  1. Prestamista hipotecario

Escrito por la empresa

Household Capital helps Australia's retirees fund a comfortable retirement and maintain the lifestyle they worked hard to enjoy.


Información de contacto

1,7

Muy malo

TrustScore: 1.5 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,7

Todas las opiniones

(240)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

This was one of the best experiences…

This was one of the best experiences with a loan.
Esther was professional compassionate and went above and beyond to get this loan settled quickly due to my failing health.
I would highly recommend her to anyone thinking of a reverse mortgage.
It has been an absolute pleasure dealing with Esther.
Thankyou
Sharyn Hamilton

13 de abril de 2021
Valorada con 5 estrellas sobre 5

Money borrowed for renovations

We borrowed the money so that we can carry out some renovations to our newly acquired house. We didn't want to touch our investments at this stage as these were affected by the Covid -19 downturn.
The lending process was as painless as can be. Fiona made the process easy to understand and we thank her for that.
The interest rate charged is higher than what a 'normal' mortgage would cost. But these were not available to us at our age (73). We are now enjoying the changes to the house and are not concerned about the repayments.

11 de abril de 2021
Valorada con 5 estrellas sobre 5

A Flexible Way of Access Home Equity

Fiona Novara went through the process of explaining the Household Capital product clearly and professionally. All pros and cons were outlined and our questions were answered clearly. Our questions on other Reverse Mortgage products were addressed in a straightforward manner while highlighting the advantages of Household Capital did not overly criticise the other product. We found the Household Capital product flexible enough for our needs as we use "on demand" drawdown to access funds as we need them.

7 de abril de 2021
Valorada con 5 estrellas sobre 5

Such a good experience

Such a good experience. Very happy with all the help I was given and the process was so easy. Would highly recommend to anyone looking to get a reverse morgage.

7 de abril de 2021
Valorada con 5 estrellas sobre 5

Hello there

Hello there, Tom @ I are very please with all your service, Fiona especially was so easy to deal with. We would recommend you to any one wanting help with their finances. We would give more than the 5 stars, We could not fault any thing you have done . Thank you again. Virginia & Thomas Simpson.

6 de abril de 2021
Valorada con 5 estrellas sobre 5

A very quick response to my request to…

A very quick response to my request to engage household capital as part of my needs to improve a continuing lifestyle and stay in my home .I must say there representative Fiona Navarro gave me the confidence by her every effort to give me all the information required ,I am very comfortable and continue improvements to this day.

6 de abril de 2021
Valorada con 5 estrellas sobre 5

Loan Application

Our special thanks to Fiona and Staff

From application to Loan approval the experience was seamless.
It has been a long, long time since our last application, you can imagine how many changes have come about.
During the zoom interview, you can ask any question no matter how stupid they appear to be. All questions are answered with a full explanation and gone over again if there is any misgivings. Your are contacted if there is any query with your financials and help is given, where possible, to assist you with the answers.
We can't speak highly enough of the staff with the excellent assistance they have provided.
If you ever want to use the equity you have in your property go to HOUSEHOLD CAPITAL to make your life a richer experience.
We are happy and grateful to have been afforded this opportunity.

Vince and Anne Condon

2 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was extremely pleased with the…

I was extremely pleased with the service and in particular Fiona Navaro's responsiveness and helpfulness. She always responded to my email queries no matter what the time of day (or night)
I found the sole process extremely satisfactory

31 de marzo de 2021
Valorada con 5 estrellas sobre 5

I FOUND THE WHOLE PROCESS TO BE EASY…

I FOUND THE WHOLE PROCESS TO BE EASY AND THE COMMUNICATION WITH FIONA TO BE EXCELLENT. SHE WAS THERE FOR ME WHEN EVER i NEEDED HELP AND IF UNAVAILABLE AT THE TIME ,QUICK TO RESPOND. I WOULD HIGHLY RECOMMEND HOUSEHOLD CAPITAL TO ANY ONE LOOKING FOR THIS TYPE OF FINANCE

31 de marzo de 2021
Valorada con 4 estrellas sobre 5

Let us start this review by thanking Household Capital and specifically, Fiona Navarro.

Let us start this review by thanking Fiona Navarro for her assistance and advocacy through the process of gaining our loan through Household Capital. Her dealings with us would merit a 5 star rating.
However, while it was understood that there would be an incurred fee in setting up the loan we feel that there should have been an early reference to other fees that could be incurred such as the borrowers solicitors fees.
This concern is not major but does point to a process that is only slightly less than a 5 star process.
We thank Household Capital in providing us with a more comfortable lifestyle.

30 de marzo de 2021
Valorada con 4 estrellas sobre 5

Fiona was absolutely wonderful

Fiona was absolutely wonderful, helpful and always prompt in responding to e-mails.
The only problem I had was a delay in the processing toward the end, otherwise everything else was really well handled.

Kind regards,

Bev Smith.

30 de marzo de 2021

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