Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a lovely one piece cue case in blue and black leatherette. Plush suede interior and great quality all round. Really quick delivery too.

Valorada con 5 estrellas sobre 5

Extension arrived on time and as described, the interaction with the buyer was 1st class in helping me with selecting the right product to support my cue. Will happily be purchasing from this su... Ver más

Valorada con 5 estrellas sobre 5

I bought a mini butt cue extension which was a good price, came quickly and feels good to use on my cue. Delivery was no hassle. I'm pleased I found this place

Valorada con 1 estrellas sobre 5

Appalling customer service. Emailed them to report cue case was badly dented and requested details of how to return it for replacement. Received an email response pretending to care and would sort it... Ver más

Información sobre la empresa


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

24 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,0

Todas las opiniones

(24)

15 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great product and great service

Great product and great service, my item arrived damaged by the courier being careless but it was resolved quickly and without hassle and even a little bonus thrown in. Now I have a functioning cue I can confirm it’s a quality item unlike my game!!

18 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Extension

Extension arrived on time and as described, the interaction with the buyer was 1st class in helping me with selecting the right product to support my cue.

Will happily be purchasing from this supplier in the future..

1 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

One piece cue case

Bought a lovely one piece cue case in blue and black leatherette. Plush suede interior and great quality all round. Really quick delivery too.

3 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling customer service

Appalling customer service. Emailed them to report cue case was badly dented and requested details of how to return it for replacement. Received an email response pretending to care and would sort it out but since all emails have been ignored. I would avoid this company as they clearly don’t care about their customers.

17 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not to be trusted

Ordered as per instructions before 12 that day and paid optional £9.99 next day delivery. No sign of cue case next day and after sending a message had an apology from what was obviously a bot response. After messaging my response they came back with same message word for word. They need to review their customer service and if someone pays for a service you cant supply then a full refund would be in order. I will say this is not the first incident with this company and I gave the benefit of the doubt to them, well not anymore I am now done with the company. All round appalling service.

23 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Possible scam

Possible scam...
Placed an order few days ago for a cue case, with it saying 2-4 days for delivery. Went to check on it today and website now says they are on holiday until September.

1 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a 1 pc slimline cue case about…

Ordered a 1 pc slimline cue case about 10 days ago now still no updates as to if or when it’s even arriving, I was told 2-4 days for FREE STANDARD SHIPPING I’m now on day 10 and still no further updates on the item this ignorant company won’t reply to any of my emails enquiring about my order, I definitely would not recommend buying
Anything from house of cues unless you want to play a guessing games as to when your items will be arriving don’t state 2-4 days shipping if it’s not gonna be here within 2-4 days I would of quite happily of ordered somewhere else where they can stick to delivery dates, stay away people not worth the hassle can’t use my new cue as I can’t transport it

2 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pre-owned cue warped.

Ordered a pre-owned cue, I obviously saw the "may contain signs of ware/defects on the page of said cue. What I didnt expect was the cue to actually be warped. When I enquired about this I got told by house of cues "This is why the cue is cheap" I responded how can you resell a cue thats warped and not state it in the item description because its as good as usless. I was then told "people buy these and fix them" Its no different then walking in to cash converters and buying a 2nd hand TV only to find out it doesn't switch on.

Not happy at all.

11 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a cue case it said brand new…

Ordered a cue case it said brand new its clearly not brand new all the materials are loose inside and someone decided to stick chewing gum to hold the materials down disgusting and rip off will be contacting trading standards

10 de julio de 2025
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más