Houseofmosaics Opiniones 

474
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered my items and payment was made, taken out of my account and a couple of days later an email arrived saying my items were bring refunded. No reason given. I've emailed the customer service des... Ver más

Valorada con 5 estrellas sobre 5

House of Mosiacs dealt with my order very efficiently and helped me overcome some difficulties with the delivery (which was not their fault). It was an excellent and personal service. The tiles arrive... Ver más

Valorada con 5 estrellas sobre 5

Impressed with ease of order and tiles arrived within a reasonable time. Wouldn't have ordered whole area as with postage included, tile pack unit price quite high. The new ones perfectly matched t... Ver más

Valorada con 5 estrellas sobre 5

What beautiful mosaics and such a wide variety to choose from. They have totally transformed my 2 bathroom mirrors which now look luxurious in golden tones. I received helpful prompt service at all... Ver más

Información sobre la empresa

  1. Diseñador de interiores

Información proporcionada por diversas fuentes externas

House of Mosaics are a trend setting on-line boutique, specialising in innovative and inspirational mosaic tiles.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

474 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(474)

30 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Refund processed

The items ordered were no longer available. Asked for a full refund and still have not heard anything. Keep contacting the supplier but no response.

Problem solved, refund being processed

8 de abril de 2025
Logotipo de Houseofmosaics

Respuesta de Houseofmosaics

Hello Chris, an email was sent to you April 8th at 5.45pm from enquiries@houseofmosaics.co.uk - pls check your spam. We asked if you wanted a refund or a very similar product and do not seem to have had a reply. Pls reply direct to marketing@houseofmosaics.co.uk and we will sort this for you, apologies if you think we have been ignoring you this would never be the case...thank you, Becky

Valorada con 4 estrellas sobre 5

Good

All good. Would use again

11 de marzo de 2025
Logotipo de Houseofmosaics

Respuesta de Houseofmosaics

Hello there, we sent an email to advise that the product you had chosen was out of stock for samples, and did you want to swap for a different product, but did not hear from you. I will assume not and have refunded the postage for the free samples. If you would like another sample pls do not hesitate to let me know, thanks, Becky.
(pls email marketing@houseofmosaics.co.uk)

Valorada con 5 estrellas sobre 5

I HAVE NOTHING BUT PRAISE!!!

EXCELLENT CUSTOMER SERVICE & SATISFACTION!

I purchased some Marble Luxe Mosaic Tiles from House of Mosaics for my bathroom; the tiles look absolutely fabulous, and to top it off, they arrived safely, promptly and within 48 hours of placing the order! Keep up the great work! From a happy and satisfied customer! 

4 de marzo de 2025
Valorada con 3 estrellas sobre 5

Tile samples

Ordered 3 samples which were delivered promptly and efficiently but when they arrived I was advised one of them was out of stock. It was disappointing that I wasn’t advised of this when placing the order because I’ve ended up paying for the delivery of 3 items and only getting two.

28 de febrero de 2025
Valorada con 1 estrellas sobre 5

I have tried to contact this company…

I have tried to contact this company left several messages which have been read but no one gets back to me shocking customer service

10 de febrero de 2025
Opinión espontánea
Logotipo de Houseofmosaics

Respuesta de Houseofmosaics

Good morning David, so sorry that no one has got back to you, what email address have you been contacting please? I monitor the emails and have not seen anything chasing. Pls email me direct on marketing@houseofmosaics.co.uk and I will endeavour to sort. Thanks,Becky

Valorada con 1 estrellas sobre 5

Still waiting for delivery

Still waiting for delivery reached out twice for help no response what a waste

26 de enero de 2025
Logotipo de Houseofmosaics

Respuesta de Houseofmosaics

Hi Carolann, your emails had gone into our spam folder and we had not received them prior to this - so sorry about that. I can confirm that your order has been delivered and I have also emailed you the proof of delivery.

I would appreciate it if you could update this review, thanks so much, HoM Team.

Valorada con 1 estrellas sobre 5

I have not received anything from you…

I have not received anything from you yet

9 de enero de 2025
Logotipo de Houseofmosaics

Respuesta de Houseofmosaics

Hello Sandra, we have not had any email from you chasing an order and no orders are outstanding so must be a courier issue. Pls email marketing@houseofmosaics.co.uk with your order number and I will follow up for you. Thanks HoM Team

Valorada con 4 estrellas sobre 5

Happy with my purchase

Tiles delivered in good time and well packaged and as described in the website.
I could not get any information from the tracking app or DHL which wasn’t to much of a problem but you should know that it may not be working for everyone

3 de enero de 2025
Valorada con 1 estrellas sobre 5

This company is in Administration!

This company went into administration on 3rd October 2024. Check Gov. website for confirmation.
They continue to trade online even stating the same company number.
We have ordered and paid for goods. No delivery and an automated DPD shipping email with an invalid shipping reference.
DO NOT ORDER. The website should be shut down by the Administrators.

17 de diciembre de 2024
Opinión espontánea
Logotipo de Houseofmosaics

Respuesta de Houseofmosaics

Good afternoon, if you could advise on your order number and email us at enquiries@houseofmosaics.co.uk then we will give you an update no problem. The business is under new management with a new company number which has been updated on the website. We also sent any outstanding orders prior to October out at our cost to ensure customers were not out of pocket, so this statement is simply not true.

Valorada con 5 estrellas sobre 5

Project complete

Lots of choice, fair pricing and quick delivery. I wanted to turn a child’s Lego table into a card/backgammon table and give it a Persian look. The table top looks amazing and tile sizing and application was so easy. Now looks amazing.

30 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Super quick and exactly what I wanted

Super quick and exactly what I wanted. Packaging was wet but given we’d had torrential rain not surprised. Maybe worth looking at other delivery options if there are any as it was the only thing that let a duper service and product down thank you.

25 de noviembre de 2024
Valorada con 5 estrellas sobre 5

We needed some mosaic tiles to match up…

We needed some mosaic tiles to match up to do our bathroom to match our en suite. We didn’t have enough to finish off and couldn’t find any to match in all the diy stores so went direct to House of mosaics found the correct ones on their website, had some trouble ordering but called them and they couldn’t have been more helpful. They helped us sort our order and the tiles came soon after. Very happy with their service.

30 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great customer service

I placed an order online and it arrived on time so that was great. The packaging could have been a little better, the tape work needed to be more robust as it had come away in transit

1 de noviembre de 2024

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