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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had what was probably a minor problem with my iPhone, but not minor for me! Efficient, friendly, quick service. I cannot recommend HC highly enough. Wonderful to have proper service! Thank you. Ka... Ver más

Valorada con 5 estrellas sobre 5

Super quick service from my initial phone enquiry to taking my low performance Apple iPhone into his premises to job completion. iPhone now good as new!! and all completed in 2 hours....Really easy to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My first generation HomePod gave up on me on Christmas Eve, not powering up and as it turns out, a common fault. Getting these things repaired is not something you can leave to your regular phone and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

One of my 1st gen HomePod’s stopped working and, after some research, I found these guys. Everything about the service was top notch. The initial conversation about the process, the communication thro... Ver más

Información sobre la empresa

  1. Servicio de reparación de computadoras
  2. Tienda de reparación de teléfonos celulares
  3. Servicio de reparación de teléfonos

Escrito por la empresa

Howard Conrad was created in 2012 with the vision to restore the reputation of independent Apple repair specialists. We offer a wide range of repairs on nearly all of Apple's products and all our repairs are backed by an industry-leading 3-year warranty.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

173 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Exceptional service from start to finish!

Very and I mean very quick turnaround.

Updates throughout every step of the way from receiving the HomePod, repairing the HomePod as well as dispatching and an ETA when to expect it.

Also carried out additional work on the HomePod for other known failures which was a bonus.

26 de junio de 2025
Opinión espontánea
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Respuesta de Howard Conrad

Thanks for leaving us a review, enjoy your HomePod! 🔉

Valorada con 5 estrellas sobre 5

Rang up with a problem with my phone

Rang up with a problem with my phone, dropped off 10 minutes later and fixed within 2 hours. Excellent service

17 de junio de 2025
Opinión espontánea
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Respuesta de Howard Conrad

Thanks for this review, we are always happy to help!

Valorada con 5 estrellas sobre 5

My initial email enquiry was answered…

My initial email enquiry was answered promptly and I was booked in using their very easy booking system on line.
Everything was explained very clearly when I visited the shop to get a new battery. They also managed to open my locked iPad at a reduced cost because I was already having a repair.
All round great service ready on time and guaranteed for 3 years.
Highly recommend

16 de junio de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thanks for leaving us a review, Christine. Glad you liked our services from start to finish!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Wouldn't hesitate to recommend. My (now obsolete) MacBook battery died and I was on the brink of buying a new laptop until I stumbled across Howard Conrad on Google. The technicians are very approachable and highly knowledgeable. A new battery was installed for a very competitive price and my MacBook should be good for another few years. Many thanks.

17 de junio de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thank you, Karen! Happy to help,

Valorada con 5 estrellas sobre 5

Professionalism, expertise and customer focus top notch

From the moment Danny picked up the phone to my initial enquiry, I was confident of the expertise & professionalism of Howard Conrad. That confidence proved totally well-placed after I took my Mac in for its only ever 'overhaul' & upgrade since purchased 10 years go.
Matthew dealt with the work and Howard Conrad's customer focus became evident when he updated me by phone several times about what he was doing.
Being non-technical myself, it was a huge benefit to know the work was in good hands. When I collected the Mac Danny updated me and pointed out a few actions I might take to further free up storage. Now back in use, the exceedingly slow computer is already a distant memory & it's like having a new one. Many thanks guys 👏

17 de junio de 2025
Opinión espontánea
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Respuesta de Howard Conrad

What a great review! Thank you very much for that. 😀

Valorada con 5 estrellas sobre 5

When my MacBook Pro died

When my MacBook Pro died, I looked into Howard Conrad's for the first time recently. The warm welcome and reassuring advice was very encouraging. My computer was inspected but found to be unrepairable. I bought a new one, onto which Howard Conrad transferred everything from the old one. It was all done so efficiently, with a smile and at a reasonable cost. I will be encouraging all my friends to use Howard Conrad for their computer repairs.

16 de junio de 2025
Opinión espontánea
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Respuesta de Howard Conrad

Thanks for leaving us such a nice and in depth review! It does help us 😁

Valorada con 5 estrellas sobre 5

iPad Air screen repair

I contacted Howard Conrad whilst on holiday to arrange a repair to my iPad Air on my return. E-mails were answered promptly and booking made. The repair was carried out in the time advised on the same day and they rang me when my iPad was ready to collect. Very good service.

9 de junio de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thank you! Glad you were happy with our service 😁

Valorada con 5 estrellas sobre 5

Repaired I phone screen

Repaired I phone screen
Very Professional and quick service .
The Options explained clearly for the different replacement screens
Brilliant job and new screen protector fitted .
Highly recommend this company

6 de junio de 2025
Opinión espontánea
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Respuesta de Howard Conrad

Thanks for the review and the recommendation. 😁

Valorada con 5 estrellas sobre 5

Great service

Great service, very easy to book and both my repairs were done on time and within the price quoted. Thanks again

10 de junio de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thanks for the review, Ken! We are always happy to help.

Valorada con 5 estrellas sobre 5

Mac Repair

I booked my MacBook in for a new battery to be fitted, the staff at Howard Conrad are very polite and professional. The work was carried out on time, I received a phone call when it was ready to collect and I received a follow up email from Danny checking that I was happy with everything. I have used Howard Conrad before and I would highly recommend them.

3 de junio de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

I am glad you were happy with our services and the repairs, thanks for taking the time to leave us a review!

Valorada con 5 estrellas sobre 5

Excellent from the first phone call

Excellent from the first phone call. Could not have been more helpful, efficient and friendly. Will certainly use them again and can highly recommend.

28 de mayo de 2025
Opinión espontánea
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Respuesta de Howard Conrad

I appreciate you leaving us such a nice review, thanks!

Valorada con 5 estrellas sobre 5

Howard Conrad are my “go to” for any…

Howard Conrad are my “go to” for any issues with my Mac, iPad and iPhone. Superb service, thorough investigation and excellent advice. These guys know what they are doing and they complete the job when they say they will! Fast, efficient, professional.

27 de mayo de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thank you for this review Kay, we are always happy to help you!

Valorada con 5 estrellas sobre 5

Had my IPhone 11pro screen replaced by…

Had my IPhone 11pro screen replaced by Danny an his team. Danny kept me informed throughout. Great service,price with exceptional customer service.
Highly recommend this company.
Thank you A****

3 de junio de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thank you for your review and thanks for your kind words!

Valorada con 5 estrellas sobre 5

Fixed my iPhone with a hole in the screen!

DON'T WALK, RUN, TO THIS PLACE!! I had a super cracked screen on my iPhone that was so broken and missing pieces from the screen itself that you could see inside the phone! They were extremely reliable and accurate with timing even though BOTH the screen and microphone were fully broken and needed replacing! A very good price for both replacements too and it now feels like I have a brand new iPhone even though mine is quite an old model. The only thing not fixable was the Face ID, but that goes for every electronics repair place that isn't actually Apple as only Apple can fix/replace them, so my fault entirely for not checking! The man who served me was very nice, very professional and got my phone repaired and serviced quickly! AND they even give you money off your next repair, would 100% recommend to other people and will definitely use them again! USE HOWARD CONRAD PEOPLE!!

28 de mayo de 2025
Opinión espontánea
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Respuesta de Howard Conrad

Wow, what an amazing review, thanks Ava! Hopefully that's the end of your iPhone issues, but you know where to come if you need anything else!

Valorada con 5 estrellas sobre 5

Did what they said they would do

Did what they said they would do. Did it when they said they would. Booked, sorted and collected same day. No issues. Very straightforward. All good.

22 de mayo de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thanks for taking the time to leave us a review John!

Valorada con 5 estrellas sobre 5

Repair of cracked screen on Ipad

The screen on my IPad was cracked and so contacted Howard Conrad where Danny was very open about cost, time frame of the repair and the best day to take it into the shop.
The screen was repaired and an additional unknown problem resolved. I was kept informed and the cost I paid was the one I had been initially quoted. I found the staff very professional and courteous.

15 de mayo de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Hi Joan, it's great to hear your iPad was repaired, and you were happy with our service!

Valorada con 5 estrellas sobre 5

iphone repair

very honest advice and a phone that apple had said was not repairable was repaired and customer service was amazing

15 de mayo de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Thanks for the review Ros, I'm glad you appreciate our service!

Valorada con 1 estrellas sobre 5

Wanted a new battery for iphone

Wanted a new battery for iphone. Made an appointment but, even with that, was told it would take 3 to 4 hours. Then told they don't use genuine Apple parts and a new battery would work but wouldn't be recognised by the phone. The trigger warnings would eventually go into background but I would never be able to access battery information. Decided not to proceed instead.

22 de mayo de 2025
Opinión espontánea
Logotipo de Howard Conrad

Respuesta de Howard Conrad

Hi Ian
I completely understand the points you have made in your review, but I'm not sure if I fully agree with it. When you booked the appointment online, the page gave an indication that the repair would typically take 3 hours. On the product page we have a link to information about warning messages, and other general battery information, we also then tell the customers again up on check-in to guarantee they are happy before proceeding. We have spent years learning from small mistakes, and have really taken our time to ensure important repair information is clearly viewable to all our customers, including it multiple times to make sure it's not missed. As a small business, I don’t know what else we can do. A 1-star review is definitely not something to be ignored, and we will try to improve where possible, but on this occasion we are confident that we already accounted for your concerns and tried our best to stop a review such as this. Thanks

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