Howards Motor Group Opiniones 1032

Salesman Stephen was very helpful, spent lots of time explaining . Ordered my new car all went very smoothly. Knows the job inside and iut.

Steve for his patience, courtesy and understanding of our needs in sales. Jamie and his colleague for good humour and efficiency in service.

Everyone at the dealership went above and beyond to accommodate my needs especially Emma Scott who was brilliant! Many thanks to everyone!

Alison was excellent in service dept in Dorchester, well focused and friendly. First time using Howard’s and an she is an asset to the company

Dan in service department was amazing
He completed service on my Kia and sorted an issue on another issue we had with protective casing
Highly recommended

From the very start, stephen and Damon customer-focused approach was clear. The customer experience team was easy to reach and genuinely helpful with all my questions, making the purchase and onboarding process much smoother than I expected. Highly recommended

Really great costumer service. Spent a lot of time with me making sure everything was right for me. Stephen & Damon were both great

Emma was very professional and friendly and it was a pleasure buying a car from her.

Adam from the Weston super Mare site was excellent, he was very professional despite being so young. He helped us to find a car without a hard sell and took us through the whole process. Handover day was great Adam made sure we were taken through everything and made us feel very comfortable. Would recommend Howards, great service thanks 😊

Hi it's Richard Marchant, I purchased a brand new Peugeot 208 GT (Black) last week 23 Dec what a Xmas present. My sales manager Teri Parry was most helpful from start to finish of my purchase she kept me updated on everything, Teri was most helpful, polite and understanding of my needs and she done everything I asked her to do before I picked the car up on handover I have been very pleased with the car,Teri thank you very much for being most helpful 10 out of 10 well done 👏 ✔️

I recently bought a 75 plate Citroen EC3 from Howards Taunton dealership. Initial collection of my car in September was delayed due to a recall due to brake issues. This was dealt with by Howards- my car being ready for collection in early October. Within 3 weeks I noticed water in the car footwells. The car was taken back to Howards for assessment of the problem. We were advised that water had been channelled into the car as a pipe had not been connected during the pre collection work! Howards report that they have fixed the problem and dried the carpets. Howards have told me that the car is ready for collection and that I can have 2 years free servicing ( am already paying for servicing!) I am declining this offer completely as I wanted to have the reassurance of car reliability, as well as enjoying the new car buzz: this has not happened!
I had used my retirement lump sum to buy this car and feel very disappointed to be told that the Consumer Rights Act only requires Howards to repair the issue and dry the carpets. I could have bought a water damaged car far cheaper than what I’ve ended up with. Please be aware that this damage has been caused within the dealership and prior to initial pick up.
I believe the Consumer Rights Act states that goods should be of: “ satisfactory quality fit for purpose and as described” and “services are performed with reasonable care”. My EC3 was not fit for purpose when I collected- it became water damaged and I am concerned that there may be long term implications from this happening. So- be very wary buying from Howards Citroen!

Great sales service at Howards Honda Taunton, engaging, polite, courteous & professional, not overly pushy but Toby & Tony answered all questions openly and honestly, great to see in these days of falling service standards elsewhere.

Emma made the buying process straightforward and transparent, and was able to call on support from her colleagues as required. I would certainly use Howards Hyundai Weston Super Mare again.

Whilst looking for a used car for my wife, Alex was super helpful in advising on the choices and keeping me up to date with selected vehicles. Alex has always been available to answer any queries I have and send me videos of vehicles I have requested. Very happy with my experience.

I did a part exchange with Howard's and from the start customer service, and everything was great, easy to understand and professional, staff were knowledgeable about things I asked, I would use them again

Stephen was extremely helpful in sorting out my problems with my Kona.

New dealership in Barnstaple, Devon .
Charges per hour £160 !!!!!!!! and not fixed and not explained properly. Regen on Sportage failed completely leaving me on the M5 with hazard warning lights, an engine doing 3000 revs travelling at 40 mph.

Managed to get home. Now what am I supposed to do as they are not interested it would seem. Only interested in selling new cars and ripping off the customer

Attending for the last service in my Leaf's initial warranty period, I explained that, as an engineer, I wanted to discuss some fault codes and other observations with a technician. Howards' response was excellent. After an initial discussion with the Workshop Controller, I spoke to the technician working on the car, both before and afterwards. They both listened and responded in a manner which revealed their sincerity and knowledge, qualities sadly lacking at many other establishments. The result was the incorporation of a service bulletin, clearance of the fault codes without recurrence, better knowledge of my vehicle, and a sense of reassurance.

Tried out a few EVs for size, unfortunately they were all too small, however I was very pleased with Howards in Dorchester, they were polite, efficient and accommodating.

That which I commend Howards Peugeot, Taunton for, is in relation to the way in which they addressed a difficult situation which was beyond their control:
Having commenced the MOT and service on our car, they discovered that there was a requirement for a new tyre.
Since our vehicle is a Motability vehicle they had to wait for authorisation from Motability. It was delayed - resulting in the need for a taxi to be called to provide a journey home. Thank you for your help and kindness.