From ordering the fire to it arriving 5 days fitting it half a day in our surround. Brilliant. The 60 inch 3 sided fire is absolutely amazing.
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Consulta las opiniones de los clientes
Wife ordered the wrong unit so, had to change it. This was ordered on the Saturday, unfortunately they had despatched the order over the weekend before the office team had come in on the Monday and th... Ver más
La empresa ha respondido
I ordered a fire from Ho Warm and, a day after placing my order, I received an email saying I needed to pay an additional £9 for delivery, which was frustrating and unexpected. My order... Ver más
La empresa ha respondido
Everything from placing my order to getting my delivery was first class And I was always getting notifications as to its progress And finally the price I paid was excellent value 👍👍
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Designed for Warmth, Made for Home Founded in 2025, HoWarm was born with a simple purpose: to create warmth that feels like home. We specialize in electric fireplaces that blend modern design with efficient heating, offering comfort that goes beyond temperature. Each HoWarm fireplace is thoughtfully crafted to elevate your living space—quiet, clean, and beautiful. More than just a source of heat, it's a centerpiece of comfort, creating the perfect atmosphere for everyday life. At HoWarm, we believe warmth is not just something you feel—it’s something you live in.
Información de contacto
Reino Unido
- sales@howarm.co.uk
- howarm.co.uk
4,4
Excelente
61 opiniones
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Amazing
Amazing , from order to delivery , really pleased with my 60 inch fire looks really smart , and good heat output , would highly reccomend Ho warm again ..
14 de enero de 2026
Opinión espontánea
Respuesta de Howarm
Dear Vicky & Jean，
Thank you so much for your wonderful review! We’re thrilled to hear that you’re pleased with your 60-inch fire and that it looks great and provides good heat. We really appreciate your recommendation and are so happy to have been part of your experience.
We’d love to serve you again in the future!
Best regards,
Howarm
Having brought a fire fire my media…
Having brought a fire fire my media wall from howarm it was delivered very quickly and well packaged, however I've removed from the box there was evidence of the frame that sits against the media panel was bent, this was a little annoying so I contacted howarm, there customer service was excellent and we came to an agreement so although there was damage on the goods the customer service warranted a 5* review many thanks 🙏
22 de enero de 2026
Respuesta de Howarm
Dear Scoobydoo13,
Thank you so much for your feedback and for giving us a 5-star review despite the initial issue! We're really sorry to hear about the damage to the frame, but we're thrilled that our customer service was able to resolve it to your satisfaction. We truly value your understanding and appreciate you recognizing our efforts.
If there's anything else we can do for you in the future, don't hesitate to reach out. Thanks again!
Best regards,
Howarm
Excellent value for money arrived…
Excellent value for money arrived within 3 days very happy with my purchase
29 de enero de 2026
Opinión espontánea
Respuesta de Howarm
Dear Mr David Crow,
Thank you for your great feedback! We're so pleased to hear that you're happy with both the value and the quick delivery. We truly appreciate your support and are glad you’re satisfied with your purchase.
Hope to serve you again soon!
Best regards,
Howarm
Looks lovely in my lounge
Looks lovely in my lounge. Very cosy and warm. Excellent customer service and value for money. Very happy customer.
6 de febrero de 2026
Opinión espontánea
Respuesta de Howarm
Dear customer,
Thank you for such a wonderful review! We're so happy to hear that the product looks great in your lounge and adds to the cozy atmosphere. We're also glad you’re satisfied with our customer service and value for money.
We truly appreciate your support and are thrilled to have you as a happy customer!
Best regards,
Howarm
No worries transaction..
No worries transaction... Great price and speedy delivery... plus a fantastic product
22 de enero de 2026
Respuesta de Howarm
Dear Paul McClelland,
Thank you so much for your kind words! We're thrilled to hear that you had a smooth transaction, are happy with the price, and loved the product.
Your feedback means a lot to us, and we look forward to serving you again in the future!
Best regards,
Howarm
Really nice fire good quality spot on
30 de diciembre de 2025
Respuesta de Howarm
Dear customer,
Thank you for the fantastic feedback! We're so glad to hear you're happy with the fire and its quality.
We really appreciate your feedback and hope it keeps you warm and cozy for a long time!
Best regards,
HoWarm
Good communication by email but a…
Good communication by email but a telephone number would have been helpful
21 de diciembre de 2025
Respuesta de Howarm
Dear Helen De Piano，
Thank you for your review and for highlighting our communication! We're glad to hear that you were happy with the email updates. We completely understand that having a phone number available could make things more convenient, and we’ll definitely take your suggestion on board for future improvements.
Thanks again for sharing your thoughts, and we hope to serve you again soon!
Best regards,
HoWarm
It was easy to order and the fire…
It was easy to order and the fire arrived with slight damage to the packeting but the fire was fine.
I was kept informed that there would be a slight delay to the delivery because of driver problems.
The product arrived and I was pleased with it, however, I felt there could have been some more variation of the stones as I only had a packet of white stones
28 de diciembre de 2025
Respuesta de Howarm
Dear Mr Morgan,
Thank you for your thoughtful review! We're so glad to hear that you’re pleased with the fire and that the order process was smooth. We also appreciate your understanding regarding the delivery delay and the packaging damage—it's great to know the product itself arrived in good condition.
We also value your feedback about the stones and will definitely take that into consideration for future product offerings. Offering more variety could certainly enhance the experience, and we’ll work on that.
Thanks again for sharing your experience, and we look forward to serving you again!
Best regards,
HoWarm
Absolutely shocking - didn’t deliver anything but took my money.
Absolutely shocking customer service - still waiting over a month for my order! I have had zero replies to my emails and cannot contact the company. Last shipping update I had was 11th Dec and nothing since!!! They have taken my money and are ignoring me - fuming with this company! My order number is 1215 IF a miracle happens and HOWARM decide to reply to this and actually let me know what’s going on.
Update: still no resolution 2 days after posting this
7 de diciembre de 2025
Opinión espontánea
Respuesta de Howarm
Dear Gemma Hand,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We understand your concerns regarding the delay and lack of communication, and we’re truly sorry that our service hasn’t met your expectations.
It’s been confirmed that there was an issue with the logistics of your package, and unfortunately, it appears the shipment may have been lost. Our customer service team has already reached out to you via email to offer a solution, including the option to resend your order, but we have not yet received a response. We understand this has been an incredibly frustrating situation, and we’re eager to resolve it as quickly as possible.
Please check your email, and we’ll ensure this is sorted out immediately.
Thank you for your patience, and again, we deeply apologize for the inconvenience caused.
Best regards,
HoWarm
I woukd of been happy if tge driver rang half an hour before tge property was empty i had to sit outside for over three hours in my car
Had to wait 3 hours in my car. Would have been nice if the driver rang to give ne notice
21 de diciembre de 2025
Respuesta de Howarm
Dear Pamela Burt,
Thank you for your review and feedback! We’re glad you were generally happy with the service.
We apologize for the inconvenience caused by the wait time and understand how frustrating it can be to wait without prior notice. We'll definitely take your suggestion into consideration about providing a heads-up before the driver arrives. We aim to improve our service and ensure a smoother experience for our customers in the future.
Thank you again for your patience and for sharing your thoughts with us!
Best regards,
Howarm
Great fire looks brilliant on my media…
Great fire looks brilliant on my media wall love the colours great value
30 de diciembre de 2025
Opinión espontánea
Respuesta de Howarm
Dear Pauline Williams，
Thank you so much for your kind words! We're thrilled to hear that you're loving the fire and the colors on your media wall. It’s great to know you’re enjoying the value too.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Howarm
The fire I received is lovely I love it…
The fire I received is lovely I love it and the delivery was very fast 10/10
5 de diciembre de 2025
Opinión espontánea
Respuesta de Howarm
Dear Jill Mccallie，
Thank you so much for your wonderful review! We’re so happy to hear that you love your fire and that the delivery was fast. We really appreciate your kind words and a 10/10 rating!
Looking forward to serving you again soon!
Best regards,
Howarm
Respuesta de Howarm
Dear Mr Garry McIntosh，
Thank you for your wonderful review! We’re so glad to hear you’re happy with the product. Your feedback means a lot to us.
If you ever need assistance or have any questions, don’t hesitate to get in touch!
Best regards,
Howarm
Beautiful fire great price as well
Beautiful fire great price as well
5 de diciembre de 2025
Opinión espontánea
Respuesta de Howarm
Dear Lynn Dickson，
Thank you for your lovely review! We're so happy to hear that you're pleased with your new fire and found it to be a great value. We always strive to offer both quality and affordability, so it’s wonderful to know we hit the mark for you.
If you need any further assistance or have any questions, don’t hesitate to reach out. Thanks again for your feedback and for choosing us!
Best regards,
Howarm
Avoid chinese scam
Dodgy Chinese website, address on website is a location to another company's showroom and the other address is a warehouse and used by another company.
No company's house registration and VAT information on website. Emails are replied in the morning indicating a Chinese company operating from china. What can of company says live chat 9am to 11am, 2 hours wtf? And no one is online anyway
8 de diciembre de 2025
Opinión espontánea
Respuesta de Howarm
Dear Jason,
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had. We take all concerns seriously and are committed to providing transparency and improving our services.
We understand your concerns regarding the addresses and registration details, and we will be reviewing our website to ensure that all information is clear and accurate.
We also noticed that you mentioned difficulties with identifying your order. However, we’re unable to locate your order with the information provided. Could you please contact our customer service with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further. We would be happy to investigate further and assist you in resolving the issue as quickly as possible.
Again, we apologize for any confusion or frustration caused. We value your feedback and will work hard to address these concerns to ensure a better experience for all of our customers moving forward.
Best regards,
Howarm
Great service
Great service! The courier name was different to the company so I worried it wasnt on its way. I emailed and heard back the next day with tracking details and it was delivered the next day. The product is great! Really happy
5 de diciembre de 2025
Opinión espontánea
Respuesta de Howarm
Dear Princess Layla Ghomi，
Thank you so much for your fantastic review! We’re so glad to hear that you’re happy with the service and the product. We completely understand how a different courier name can cause some confusion, and we’re happy we could resolve that quickly for you by providing tracking details.
It’s great to hear everything arrived as expected, and we truly appreciate your patience throughout the process. If you ever need anything in the future, don’t hesitate to get in touch.
Thanks again for your kind feedback, and we’re thrilled that you’re satisfied with your purchase!
Best regards,
Howarm
Item undelivered
Sent emails asking when to expect my delivery, had no reply and still haven’t received it
27 de noviembre de 2025
Opinión espontánea
Respuesta de Howarm
Dear customer,
Thank you for your feedback, and we sincerely apologize for the delay in responding to your inquiries. We’ve experienced a high volume of orders recently, which has unfortunately led to longer response times than usual. That said, we understand how frustrating this can be, and we appreciate your patience.
We’re glad to hear that the issue has now been resolved, and we’ve made sure to provide all the necessary delivery information to keep you informed. Please don’t hesitate to reach out if you need further assistance, and we’ll continue to work hard to improve our communication and service going forward.
Thank you again for your understanding.
Best regards,
Howarm
Labai malonus žmonės pristatymas…
Labai malonus žmonės pristatymas punktualumas puikus
4 de noviembre de 2025
Respuesta de Howarm
Dear Paulius Navickas，
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with our team and that the delivery was punctual. We always aim to provide excellent service, and your kind words mean a lot to us.
If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you again for choosing us!
Best regards,
Howarm
Very pleased with the product
Very pleased with the product, and quick delivery.
Could be better, with a longer mains cable.
20 de octubre de 2025
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