Our application was handled very efficiently. Subsequently I got emails advising that we hadn't made a deposit and this became clear when I access your portal and found that two accounts had been open... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I transferred my ISA in and everything worked well. My only small gripe is that all emails are worded for the opening of a new account and not a transfer in. In turn there were no interim updates abou... Ver más
La empresa ha respondido
I opened a savings account on behalf of a charity. The online process was extremely easy to follow, it was straightforward and allowed me to complete the compliance areas quite easily. It was defi... Ver más
La empresa ha respondido
Opened a fixed rate ISA to transfer in previous years depoits. Rate very good and account opening on the website easy to do and very clear. It would have been good to have acknowledgement of the trans... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Información de contacto
80 Fenchurch Street, EC3M 4BY, London, Reino Unido
- htb.co.uk
4,4
Excelente
2 mil opiniones
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very simple process for setting up ISA
Very simple process for setting up ISA. Quick response and good communication.
22 de marzo de 2026
Unable to transfer from another ISA provider.
It was impossible to find where to transfer an ISA from another provider which was the reason for my application.
27 de marzo de 2026
Respuesta de Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service received so far.
Please kindly contact us on 020 7862 6222 and we would be happy to help should you wish to go ahead with the transfer.
Hampshire Trust Bank
Respuesta de Hampshire Trust Bank (HTB)
Hi Kate, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Respuesta de Hampshire Trust Bank (HTB)
Hi Kenneth, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Easy to open new ac0count
Easy to open new ac0count
bit of do to transfer from old account
7 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application easy. We're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
I cancelled a Isa in the correct time…
I cancelled a Isa in the correct time frame and they still took it an still waiting for it to be returned
8 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi Joanne, thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service received so far.
We have looked into this and it should now be resolved. We're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
ISA transfer - poor communication methods
Opened an ISA and requested transfer, which I completed the form for.
However, due to the crossover in timing, the existing provider moved my isa into what they called the mature isa.
I advised HTB immediately the new account number via the chat, as there was no other way of telling them this. A week or two later, I get a message from HTB to say there was an issue with the transfer, but no further details. How am I supposed to fix the issue, when I’m not being advised what the issues is???
Basically the customer services is appalling if you want something a little different from their AI chat interface!
31 de marzo de 2026
I asked for matured isa to be…
I asked for matured isa to be transferred to you and you requested a balance of £0.00.
You acknowledged that this was your human error.
I subsequently transferred my account to another provider and closed my account with you.
13 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi Susan, thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service received. We're always keen to improve and I have passed on your feedback to the relevant team.
Hampshire Trust Bank
ISA transfer
I transferred my ISA in and everything worked well. My only small gripe is that all emails are worded for the opening of a new account and not a transfer in. In turn there were no interim updates about the progress of the transfer.
27 de marzo de 2026
Respuesta de Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that your ISA transfer was successful.
We're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
A very straightforward process to…
A very straightforward process to arrange a new ISA.
13 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi John, thank you for taking the time to leave feedback.
We're pleased that you found the process straightforward.
Hampshire Trust Bank
Easy to set up an online account
Easy to set up an online account. Kept updated by email.
21 de marzo de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi Jo, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Easy to set up and transfer funds too…
Easy to set up and transfer funds too although restricted to only bank account to transfer from.
27 de marzo de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi Colin, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
ISA 26/27
ISA fixed interest rates very good and easy to set up on line and also contact with the team by phone easy and efficient
13 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi Lynda, thank you for taking the time to leave feedback.
We're pleased that you're happy with the product and service.
Hampshire Trust Bank
Our application was handled very…
Our application was handled very efficiently. Subsequently I got emails advising that we hadn't made a deposit and this became clear when I access your portal and found that two accounts had been opened. I have closed the unused account, but suggest you review your application process.
2 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that the application was handled efficiently, we're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
Respuesta de Hampshire Trust Bank (HTB)
Hi Darren, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
User friendly
Easy, user friendly site, regular updates on registration progress and clear messaging.
23 de marzo de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi Gillian, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service so far.
Hampshire Trust Bank
Easy to apply for account and…
Easy to apply for account and everything progressed smoothly
1 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
user friendly website
7 de abril de 2026
Respuesta de Hampshire Trust Bank (HTB)
Hi David, thank you for taking the time to leave feedback.
We're pleased that you found the website easy to use.
Hampshire Trust Bank
Respuesta de Hampshire Trust Bank (HTB)
Hi Toni, thank you for taking the time to leave feedback.
We're pleased that you found the website easy to use.
Hampshire Trust Bank
I found the online application very…
I found the online application very confusing.
1 de marzo de 2026
Respuesta de Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're always keen to improve and have passed this onto the relevant team.
Hampshire Trust Bank
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.