A nightmare company to deal with. Parcel arrived empty. Warehouse staff insisted goods were sent Only after numerous emails and having to sign a disclaimer form I did not want to sign did I receive a... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a r... Ver más
La empresa ha respondido
ordered a large trixie "spinning disc" for hamster. arrived really quickly but had been damaged in the post. Hugglepets were ready to help straight away- return labels, no quibble, offer of refund or... Ver más
La empresa ha respondido
I would give HugglePets 10 stars if possible as employees Sarah and Holly went the extra mile when I was faced with a problem returning an XXL Dog Crate which was too large for purpose. They sorted... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de animales
- Tienda especializada en acuarios
- Tienda de suministros para mascotas
- Proveedor de peces para estanques
- Tienda de reptiles
Escrito por la empresa
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
Información de contacto
Cooper Street, WV2 2JL, Wolverhampton, Reino Unido
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4,0
Muy bueno
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 72% de las opiniones negativas
Suele responder en menos de 1 mes
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Support harness
Just what we needed for our dog who is recovering from surgery. Great fit and support.
18 de enero de 2022
Respuesta de HugglePets
Hi Josephine, thank you so much for your valued review and custom. We are very pleased to hear this, and hope your dog has a speedy recovery! Kind regards, HugglePets
No facility for returning good…
No facility for returning good otherwise good service
17 de enero de 2022
Respuesta de HugglePets
Hi Jackie. Thank you so much for your valued review and custom! If you have any queries, please do feel free to contact our store where a member of staff will be able to help. Have a great day, Kind regards, HugglePets
Respuesta de HugglePets
Thank you so much for your valued review and custom! Have a great day, Kind regards, HugglePets
Respuesta de HugglePets
Hey Sam! Thank you for your lovely review and custom! We really appreciate your kind words. We hope to see you again soon! Kind regards, HugglePets
Excellent assortment of products and…
Excellent assortment of products and fast delivery
13 de enero de 2022
Respuesta de HugglePets
Thank you for your valued five star review! We appreciate it. Have a great weekend. Kind regards, HugglePets
Good website
Good website , great delivery & excellent products. Would appreciate some washing tips.
11 de enero de 2022
Respuesta de HugglePets
Hey Jayne! Thank you for your feedback and lovely words. If you would like to send us an email on sales@hugglepets.co.uk with your enquiry, a team member will help you! Thank you, HugglePets
This is the third foldable crate I’ve…
This is the third foldable crate I’ve bought but unfortunately the quality of this one was not as good as the previous two. The stitching on the zip leaves the seams not lying flat and the ends of the internal rods were left unfinished. In the other two they were finished nicely with rubber ends. It is a pity if shortcuts are being taken as this is a good product - I would be wary about buying again whereas previously I was very impressed.
5 de enero de 2022
Respuesta de HugglePets
Hi Rosemary, thank you for sharing your feedback with us. I am very sorry to hear this. Please could I ask you to forward over any photographs you have of this particular item showing the fault you have described? Once we have received this, a member of the team will be able to help you further and help get this matter resolved. My sincere apologies. Kind regards, HugglePets
The item came without a squeeze woofer…
The item came without a squeeze woofer sent a email wanted a photo the woofer noise is inside so nothing happened
4 de enero de 2022
Respuesta de HugglePets
Hi Nicola, I am very sorry to hear this. The team requested an image of this in order to see if there is any damage to the item that would prevent the squeaker from working as it should. If you are able to send us the requested images we will be able to take the next steps and get this matter resolved for you. Kind regards, HugglePets
Respuesta de HugglePets
Thank you for your five-star review and your kind words! We appreciate it! Have a great day, Kind regards, HugglePets
Products were as expected
Products were as expected. Delivery was good, and well wrapped.
Would recommend, and would use again in future.
1 de enero de 2022
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Excellent and quick delivery
30 de diciembre de 2021
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Great service and delivery
29 de diciembre de 2021
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Fantastic service
Fantastic service. Arrived when they said it would (during run up to Xmas).
Dog crate is good and sturdy for my Irish setter.
28 de diciembre de 2021
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Great variety of products at brilliant…
Great variety of products at brilliant prices. Delivery was fast , I am very happy using hugglepets and will continue to use them for my dog accessories.
27 de diciembre de 2021
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Crate and pen
Great product, good service. Click and collect day after ordering
26 de diciembre de 2021
Respuesta de HugglePets
Thank you for your valued five-star review! We hope to see you soon. Have a great day, Kind regards, HugglePets
Ancol dog collars
The Ancol dog collars I ordered being bright red in the HugglePets website photos aren’t the colour of the actual collars that arrive. Whilst this is as much Ancol’s fault as it is HugglePets, Ancol have agreed to re photo their products to reflect the new colour range they now produce. Having said that HugglePets have taken a ridiculous amount of time to refund the cost of the collars even though they confirmed receipt of the returned items a while ago.
25 de diciembre de 2021
Respuesta de HugglePets
Hi Martin. I am very sorry to hear that you feel this way.
I have had a look into your complaint and can see that you placed your order for two of the Ancol Heritage collars in red.
You reported to us that we had sent the incorrect colours and that you intended to return the items back to us. Due to you reporting that you had received the incorrect items, we requested images of the items received along with the barcodes on the tag of the items - this helps us determine which item has been received.
Once you sent the requested images over, we were able to confirm that the correct items had been received. However, as we could too see that the item was advertised in a different shade of red to what you received, we agreed to provide a pre-paid returns label in order to get both of these items back to us, to then provide you with a refund.
This was then reported back to Ancol, our supplier of these items, who will be providing us up to date images of this particular item for advertisement purposes.
I can see that we received an email from yourself on the 16th of December chasing your refund out of work hours. We got back to you the next working day, informing you that your refund had been processed however, it may take a few working days to show back into your account, this can often take between 3-10 working days, unfortunately.
I do apologise for any inconvenience caused. I am glad to see this matter has now been resolved.
Kind regards
HugglePets
Great service
Excellent swift service. Very pleased with this company
24 de diciembre de 2021
Opinión espontánea
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Excellent product Excellent service
Delivered first class product on time and in full will be using again
24 de diciembre de 2021
Respuesta de HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Your product is defective
Your product is defective, not fit for sale. Your Customer Service was non existent. Your claim of the tray being a free gift is ridiculous as it is an integral part of the crate. To cap it off you offer me a refund if I pay for it to be returned to you. It weighs 30 plus kgs. I will never buy anything from you again and will use all avenues to publicise your pathetic and insulting service. you should receive a claim in the Small Claims Court in the New Year. Your company is a disgrace.
23 de diciembre de 2021
Respuesta de HugglePets
Hi Julian. I am very sorry to hear that you feel this way. I have monitored all correspondence sent between yourself and our customer service team.
An order was placed by yourself on the 9th Dec 2021 for the Giant Dog cage. This was dispatched from us on the same day on a 48 hour service and delivered to you on the Saturday 11th.
As per our terms and conditions shown on our website "In the unlikely event that an item arrives to you damaged (this is a very rare occurrence but accidents can happen) please make a note on the delivery drivers notes if you are requested to sign for it. It is important that you contact us within 1 working day of the item being delivered as the couriers require a report of damage within this time. It can also be helpful to us to send us photos of the damage we can forward to the couriers and this ensures we can help you with your issues as promptly as possible."
Whilst we appreciate all photographs were sent to us once requested, the damage was not reported to us until the 17th of December, which is almost a week after the delivery was made. We were happy to look into this as a gesture of goodwill giving the time passed.
Upon checking the photographs which were sent over from yourself of the damage, it was evident that the damage reported was shown on the tray supplied with the crate. As stated in our listing, the tray is a free gift with the cage. This information is provided in our advertisement for all customers to read before purchasing this item with us.
As stated in our recent email, you are welcome to return the crate if you require a full refund.
Kind regards
HugglePets
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