Hutchings Opiniones 

Sales man Paul a great sales man I brought a skoda yeti .After two weeks a stop start light come on I phoned and was asked to bring it in For a few hours which I did
On collections Steph dealt with it was put out I had to collect at 2 due to a hospital appointment her facial expression showed she was miffed I was told I need a new part and a rewire and would need to rebook it in
I asked for a car 🚗 for work they only had automatic I asked for a manual and arrange a day when I was told I could have one
Second booking Steph phoned to say they had a manual car available yippee give minutes later she phoned back no car but I could have lessons in the car park to drive an automatic I declined
Second booking I was told same as last time it needed a new loom system but they was unsure if my warranty covered it
Meeting with Mike lovely man offered to sort out the car 🚗. Unfortunately after looking into it it cost too much so I had to return the car and be refunded very disappointed I went to a dealer thinking I'd have a car for a good few years They called it back in after 1 month I hope no one ever has to experience this again and I was a one off because it was very upsetting

I purchased a 67 plate Astra from this dealership early July 24.
When I took delivery, the car was dirty and smelt inside even thought the salesman had promised it would have a full valet done before I collected the car.
A day after I took delivery I had an issue with the clutch, I thought it maybe a one off, so I didn’t do anything, the next day my son went out for a driving lesson in it and the same issue occurred. Phoned the garage to get the issue resolved they took it in the next day and after a few days they hadn’t found the issue, so I collect the car.
A few days later the issue occurred again, and I managed to get some photos of the clutch pedal being stuck. Returned it to the garage a second time, but again they were unable to get the clutch issue to arise, they asked me to come down to see if I could get the issue to occur but was time limited to around 10 mins and I was unable to get the issue to happen. They said the warranty company wanted a video of the issue happening which I was unable to supply but did send over the photos of the clutch pedal stuck down. I was told they needed to see a video as the photos could be “doctored”. It was a this point I formally rejected the car as I was within the 30 days of purchase which can be done under the Consumer Rights Act 2015, it was at this point I had the misfortune of having to deal with the sales manager Mike.
After speaking to Mike and telling him I wanted to reject the car he told me I had no grounds to and if I wanted to pursue that I would need to speak with trading standards, as he felt there was no issue with the car because his technicians were unable to find the fault.
After consulting with the Citizens Advice Bureau, they confirmed I was within my rights to reject the car I emailed Mike and hand delivered him a letter stating my position that I was rejecting the car.
I heard nothing from the garage for a week, during which I was speaking with a mechanic about the issue who told me to check a few things myself on the car which would confirm I had an issue with the car which I did, I was also able to get a video of the issue happening. I sent this to Mike over the weekend and I got an email back saying to bring the car in they knew what the issue was, to which I stated my position had not changed and I was rejecting the car he told be to go via trading standards at which point I informed him it would not be trading standards but the small claims court and suggested he seeks legal advice as he was unwilling to for fill is legal requirements. By the end of the day, he sent an email telling me he would take the car back for a full refund.
When returning the car there was no apology for the issues, I will not be using Hutchings again. Very disappointing behaviour for a main dealer.

I highly recommend Hutchings Hyundai Pontypridd. James was absolutely so helpful and full of knowledge that I really needed as I don't know much about cars. I went in nervous, he went through everything with me, making sure I understood. Always with a smile, he made it so easy and not confusing in any way. He showed me how to work the vehicle and how to use all the gadgets. Left there today fully confident and happy with our experience.
Thank you to the staff at Hutchings and thank you James for helping me to understand our new car.

I recently had the pleasure of purchasing a new car from Hutchings - Swansea, and I couldn't be happier with the experience. From the moment I walked into the dealership, I was greeted with friendly smiles and exceptional service. Shane, in particular, really went the extra mile to ensure I found the perfect car to meet my needs.

Shane took the time to understand what I was looking for, patiently answering all my questions and providing valuable insights. He never pressured me into making a decision, which made the entire process feel comfortable and stress-free. His knowledge about the different models and features was impressive, and he helped me find a car that exceeded my expectations.

What truly stood out was Shane's dedication to customer satisfaction. It's rare to find such personalized and attentive service these days, and Shane truly exemplified what exceptional customer service should be.

I highly recommend Hutchings - Swansea for anyone in the market for a new car. The entire team, especially Shane, made my car-buying experience a memorable one. Thank you, Hutchings, for the outstanding service and my fantastic new car!

Hutchings Hyundai Pontypridd ..I would rate this company less than zero. Have been a loyal customer for nine years, shoddy workmanship, damaged my vehicle whilst supposed to be repairing it and except for one or two people, rude staff who only seem to want to speak to you when you are buying something. Had nothing but trouble. Would advise not to use this dealership.

Absolute rip offs charge £130/hr for work h they don’t actually do .
Tried too charge me twice when id already paid .
Said they’d program second key too bcm they fitted but didn’t work got to take it back to be reprogrammed
Rude and overcharging inadequate service and the problem I took my vechile in for is still there and I’m £900 down ☹️☹️☹️🤮

I recently attempted to buy a car from Hutchings Hyundai - Bridgend, drawn in by the allure of what seemed like a perfectly fine vehicle. I was so committed that I even put down a reservation—yes, I know, gold star for me. Last Friday, I innocently inquired about the plug-in battery's health, because, you know, I like my cars like I like my smartphones: actually capable of turning on.

Meanwhile, I ditched my old car to 'Motorway' since the trade-in offer from Hutchings Hyundai was laughably low. I organized a collection with 'Motorway' for Thursday, feeling quite pleased with my cleverness.

But hold your applause! This Monday evening, Hutchings Hyundai drops an email bombshell—turns out, the car has a fault and they can’t sell it to me. Shocking plot twist, right? It's almost like they realized cars are supposed to be roadworthy before listing them for sale. Thankfully, I hadn't exchanged my car with 'Motorway' yet, dodging what could have been a devastating sequel: 'Man Without a Car.'

The whole ordeal has been an eye-opener. I wasted time, energy, and a reservation fee on a phantom car. So, a standing ovation for Hutchings Hyundai for redefining my car buying experience—I’m now off to find a more reputable brand where the cars actually move. Cheers to new adventures... far away from Hyundai.

Hutchings Hyundai Pontypridd wanted 3hours plus vat labour just to look at my car. Just shy of £350.
Extortionate for what would only amount to a tech doing a short 10 min test drive and plugging it in to their computer.

Booked with a rival dealership Wessex in Cardiff instead, a far more reasonable £80+vat to diagnose my issue.

Safe to say I won’t use Hutchings for any future servicing work or when I come to replace the car.
No tech was ever going to spend 3 hours working on the car. Blatant rip off.

Came to test drive a Toyota Yaris, the car was dirty and malodorous (stale cigarette smoke). More importantly it would not start. Drove an hour to get here. Connor was polite and apologetic and got jump leads but neither he nor colleagues could work out how to jump start the vehicle. Manager seemed more concerned about eating lunch with his wife while we stood outside in the rain. Connor did offer to bring the vehicle to us for a test drive at a later date but due to above-mentioned najor red flags, we declined. Won't be coming back. What a waste of time!

This is the worst garage I've ever had the misfortune to use. I took my hyundai to be serviced and they managed to over tighten something that meant the whole thing flooded with oil. They of course denied it was their fault, but I had it verified by both AA and another garage. I then part ex'd for a nearly new car from them, which having done less than 4000 miles, had to have fuel injectors replaced on 4 separate visits. 2 of these visits were after they supposedly serviced it and it failed to drive the very next day! They charge for a courtesy car, their servicing prices are extortionate, and their staff are rude and unhelpful. I cut my losses and got rid of my hyundai, just so I don't have to deal with them again or part with my hard earned cash to a company that doesn't deserve it. I'd recommend avoiding them like the plague!

Took the Hyundai vehicle for MOT and to have the adblue system looked at, was sat for days without them looking at it, some issues affecting the estate they were on, which was out of their control, but communications was appauling, had to chase them all the way, They Failed the car on MOT, yet proceeded to do a service on it, charged over £500 for failed mot, service and diagnostic check of adblue system, then said it would be over £5500 to fix as it all needed replacing. Took it to another garage a few miles away, fixed adblye issue with a £53 sensor, put all brand new tyres on it, and did any other remedial work on it to get it through the MOT for just over £700, Will not be going to Hyundai again, nor will i ever buy another

Swansea Hyundai no longer has a parts department, They gave me a phone number of the Pontypridd branch been phoning them for four days they dont answer the phone then goes too answering machine
Have left my phone number, they say they will get back to me but they dont bother

Booked the car in as I was informed the valve had gone on my tyre, rather than do a professional job and check that the work needed doing they blindly changed the valve and returned the tyre to me. If they had done their job properly and checked the tyre they would have picked up on the puncture that was causing the deflation and would not have returned the tyre in dangerous condition. Luckily I wasn't in the car that the tyre belonged to as I would have been travelling at 70mph on a tyre that they deemed safe no long after leaving the garage with two small children in the car! Good knows what could have happened! Their excuse was that I hadn't payed for the tyre to be checked, even though I was given two prices over the phone as to what it could be! I would say being given 2 prices would indicate that they would be making sure they were fixing the correct thing.... But then that would be a bit too professional..a score of 2.9 on here says it all and I should have checked prior to booking it in.

One star is generous. Bought the car from Hutchings Pontypridd. Huge mistake. I told them as soon as I bought the car about the very loud ticking sound. They ignored me every time. Took it to another garage who kept saying take it back. The timing chain broke and they won’t help and won’t do anything about it. Stay away if you value your money and time. £10,000 for a car to last less than 2 years!! STAY AWAY from there!

Well being so fed up with this garage is an understatement. We live just over an hour away via the M4. We have complained on numerous occasions about (1) interior noise and (2) exterior suspension noise and rattling from outside. There is also
vibration from the front wheels when on the motorway, probably causes the there being 4 different tyres on the vehicle. On top of that the radio, which isn't a standard factory one has played up since the day we bought it, and they have palmed
us off with the guy we deal with will come and get it sorted( and haven't)! I was also told by a rather rude service manager (Matt) that its not a standard factory radio, so they won't be able to do much for us where that is concerned. Fact of the matter its the radio, that was in there when we bought it, and it doesn't work properly!?!
We went up there last Friday to fix any issues, and have come back from there, with nothing done to the vehicle to make us think anything has been fixed. And I'd just like to add that that when we took it for a test drive the service person(Matt) drove our

car in an aggressive manner and talked to myself, as though I was someone beneath him. It is
still making noises, inside and outside, the vibrations is still there, and the radio is still not functioning properly. Oh and an added problem from our last visit is tje glove compartment has failed to close! A comedy of errors by thos group Let down, and a joke! We are regretting buying a car from
here 100%! Full of promises yet have failed on all fronts. Avoid avoid avoid!!!

Smax VO66JHV

Hutchings swansea

car was sold faulty- stop start not working correctly, central display faulty (maps , GPS, phone , radio - playing up ) tracking out - garage couldn't fix and car returned - garage never answer phones and communication Is poor

Picked up my tucson yesterday, customer service by Jason was fantastic really recommend

First service at Swansea Hutchings Hyundai - very professional process. The online booking form was easy to complete, service date and time agreed. I particularly liked the video of my car by the specialist technician and the information provided. The entire team are fantastic and go above and beyond to help customers.

EXCELLENT SERVICE FROM SALESMAN CONNOR AT. HUTCHINGS VAUXHALL TREFOREST PONTYPRIDD. HAPPY TO LET US TEST DRIVE CAR .EXTREMELY HELPFUL, KNOWLEDGEABLE, FRIENDLY, GREAT EXPERIENCE.
Thanks. Raymond Yorath.

I purchased a Vauxhall Grandland from the Pontypridd dealership when the vehicle was 1 year old. The car is immaculate inside and out and now at 5 years old only has just over 50,000 miles on the clock. This car has had full service history with them and any work done has been done by them. In July this year my car wouldn’t start and the EML came on, I called the RAC who could not fix it at roadside and informed me this was the second Grandland he had this week with this problem. The car was taken via recovery to this garage. After 1.5hrs they couldn’t establish the fault so I authorised another 1.5 hrs to do this. After 3 hours they said they still couldn’t establish the fault and if I wanted to know what it was it would cost me a minimum of a further £550 after having paid £288.
I refused to pay this further amount and arranged for my car to be taken to another garage at my expense. I called the dealership to let them know to which they agreed as I had paid the bill. My car was collected and taken to a new garage, to my horror half of my engine was loose rolling around in the boot and when I called Hutchings they revealed that there was more of my engine still at the dealership!!!!!!
My car is now in a worse state of repair than when I took it in!!!!!!
Hutchings are now saying that they think the car will need a new engine and that is priced at approx £8000 but they are prepared to discount it by 15%, what a joke, this is appalling after the car cost me £17000.00
Beware buying a Vauxhall as if they had told me the car would need a new engine at 50,000 miles I wouldn’t have wasted my money. Please research views before you get caught out like I have!!!!!
PLEASE DO NOT BUY FROM THESE PEOPLE!!!!!!