Hutchings Opiniones 

I needed to buy a really reliable second-hand car. I had seen the car that I wanted a Hyundai i10 1.2. As I have spent very little on second hand cars in the last 19 years I was shocked how much I would now have to spend. Very anxious that as I would be spending thousands and not hundreds I wanted to make sure the car was suitable. Jason Sturcbecher answered all my questions and I did have many, he has a vast knowledge of the Hyundai i10 and took the time to go through everything with me as he knew that I was worried about spending so much money. I have been driving my Hyundai i10 for a few weeks and I love it! A big thank you Jason Sturcbecher from a very happy customer.

I took my car in for service with not a scratch on it. It was returned to me with many scratches on the bonnet. I confronted the staff but was told those are stone chips. So I complained to hyundai head office weeks ago but nothing. The scratches were caused by a screwdriver being used to open the bonnet catch.
This was in hyundai swansea

Chaos with part ex! Poor communication. Buyer left with a fine and enforcement letter.

Bought a car with Vauxhall in Pontypridd. No issue with the car.
The issue is with the part ex.

Car part ex was done in November 2021. Due to miscommunication between Paul Evans and myself, I was not made aware that due to private plates being taken off that they would need another log book as I'd handed over one on receipt of sale. I received an email from him two days before Christmas and dropped the log book to him personally in January 2022. Absolutely fine, assumed it to be sorted from there.

TWO MONTHS LATER. The car is pictured in a bus lane in Cardiff with who I assume to be the new owner. I receive a notice from the council and instantly get in touch with Paul. I'm assured its an easy fix and I sent the original letter to the new owner (I'm sure there's a GDPR issue in them giving me that information). Again, thinking it's sorted.
A few months later I get another copy of this letter and get back in touch with Paul asking for something to be done. I take the letter to him personally and he takes a photo copy and assured me he would call the new owner and make sure it is paid while he is on the phone to him. OK great I thought.

A few months go on and nothing through the post so I trusted Paul that this was sorted.
We get another one. This time due to lack of payment I'm issued with additional enforcements. My partner speaks with Paul on my behalf and Paul states he will call and get it sorted. Following a call with Cardiff Council I can confirm there are no notes on file of this call being made.

I have since been Gaslight by Paul that all of this is my fault due to the lateness of the log book (even though it was with him 2 months before the fine was issued). He has now become rude and would not discuss this with us and no longer takes accountability in his part in this.
We are still working with Cardiff Council to resolve the matter.

Great buying experience with Shane. This guy couldn't have been more helpful. Good knowledge of the car I was buying and made the whole process easy, even helped with the insurance to get me home.
Unfortunately the first member of staff I dealt with was useless.
Thank goodness for Shane !

I was hoping to exchange my Hyundai i10 for a new vehicle. His knowledge of the vehicle was sketchy and I was informed that they would check on motor vehicle "buy for cash" sites and offer me a comparable price, however when I returned to the garage they offered £800 less than the lowest quote I'd got. I walked out and will never return.

Shane Jones is the person who dealt with me and i have to say what a pleasure it was he's a very pleasant and helpful young man . Today i picked up my Hyundai Bayon he was very patient taking me through everything and i'm sure i'm going to enjoy driving it .Ann Doran

Excellent customer support and care, Helpful to the extreme with no questions or queries to large or too small and our Sales representative Johnathan was simply a Pleasure and was very helpful, polite, knowledgeable and made our experience very relaxing and easy! Joy! HIGHLY RECOMMEND HUTCHINGS AND JOHNATHAN A GENTLEMAN ALL THE WAY

Wonderful experience with the fantastic Hutchings Hyundai Swansea team. New Tuscon Ultimate collected six days ago, and is such a super car to drive. Huge thanks to Shane for keeping us updated with progress, and for providing a fantastic handover! We would totally recommend Hutchings Hyundai Swansea.

Hyundai Hutchings Swansea.
Do not buy a car from here. Bought one last year and it has been back to their garage 3 times for a major fault. They have not been able to fix it. I have asked for a refund or replacement with no luck.
Stay away.

If I could leave a 0 star review I would.

I would never consider going back to this garage to purchase any other vehicle.

Unless you are an expert and can independently verify the condition of the car, stay away.

Huge crack on windscreen when sold
Flaking paintwork disguised as "Dirt"
Barely legal tyres
Faulty Windscreen wipers

Various faults with the car afterwards, which they don't mention the £105 diagnostic charge you may or may nor be charged until after your initial 6 months is up

I have owned my car for 6 months and have had nothing but issues

Nothing but agression/standoffishness when you bring up their failures - To reiterate - It is not the customers fault you have not got a loan vehicle - Do not try and make it out as though a loan vehicle was an unreasonable "Demand" as you put it to me.

Somebody needs to be sent on a customer service course or needs to find another job. Absolutely disgusted!

Buyer Beware!!!

Recently bought a used car from Hutchings treforest, Great service from Dan Derrick, very helpful, professional and polite.

Outstanding service from Lee, at Hutchings Pontypridd, it's nice to deal with a car sales man that has a conscience. He listened to what I wanted in a car and introduced me to the Vauxhall Cascada, what a beautiful car she is.
Thank you Lee Owens brilliant service and after sales attention to.

We ordered a brand new Corsa E back in January 2022, we were originally quoted 6 - 8 weeks for delivery. We agreed a guaranteed trade in value for our part exchange vehicle and waited. Given the current "way of the world" delays were to be expected and accepted. Rachel our original sales person was extremely helpful and that is where the positivity ends. Rachel left the business and handed our case to Paul Evans (her manager).A person that can only be described as aggressive, extremely rude, threatening, ignorant and should never be in the service industry would send emails out of hours and never respond with a phone call. We were informed that after months of waiting for the car that it was finally delivered after 7 months of waiting "your car is here but its not the colour you ordered", so not really our car then??? We ultimately rejected the car due to the not being to our taste, this is when, what can only be described as bullying behaviour started, where they required their LOAN car returned to them, ultimately leaving my wife and daughter without a car. We requested if we could the LOAN car until we could source a replacement (obviously not from Hutchings). The response was "we will be withdrawing the insurance from midnight tonight and collecting the car tomorrow". Paul then tried reduce the equity offer on our part ex by over a £1000 and tried charging us for the LOAN car, that Rachel had offered, as they were keen to sell on our part ex vehicle. Paul then tried to pass all of the blame on to ex-colleague for the issues encountered with the order, Rachel was never the issue.
In summary, please please please do not hand over any money or vehicles to this outfit as they really cannot be trusted to deliver any sort of service, customer care, integrity or the correct colour car!

I have not given poor feedback to anyone before but this company caused me so much trouble. The Sales Manager said "this is the best used car I have ever seen". I bought it.
The friendly buying process stopped after the sale - Initially they did not reply when I emailed so I got an independent report which found a broken gearbox mounting, leaking front shock absorber, tyres just about legal and ineffective wipers. The A/C did not work and it turned out that the Dual Mass Flywheel was broken. I did not get a day of use in the months I owned it. They took it back and went 6 weeks without word. I eventually got my money back but lost over £400 on expenses. Never a word of explanation, contrition or apology. I wrote to the General Manager and the Group Managing Director - neither replied, which just about sums up this company. My advice would be to wait a while until you have experienced Hutchings customer service before leaving feedback.

I bought my car from Pebbley Beach in Swindon in February 2022. In April 2022 I took the car to Hutchings in Pontypridd as a leak was identified. Within days of having the car back the car had another leak. The car was then in the garage for 4 weeks which was a huge inconvenience for me. The total bills were £1056.74. The car was under warranty but due to Hutchings failing to follow the warranty process correctly, the warranty company would not cover the costs. Pebbley Beach have confirmed to me on email that the warranty company would have covered the work undertaken, but Hutchings claimed on the warranty AFTER doing the work. As a result I am £1056.74 out of pocket. Pebbley Beach are not offering any resolution. Hutchings did not take any responsibility. This has caused me extreme stress and financial difficulties.

I have just received an absolute 2nd rate experience with Hutchins where I have bought my last 2 cars. I need my car for work and it is only 4 and a half years old with 43000 miles on the clock. I have already had problems with a water pump going under warranty and shortly after the warranty expired the thermostat stuck and had to be replaced. The car broke down 3 weeks ago and I had it booked in for a diagnostic on the 2nd June which I accepted as a six week wait. I received a phone call today telling me my appointment was cancelled and they could not even offer me another appointment so to try elsewhere. My car will not start so if you do give your custom to Hutchins, just hope you never need anything from them after you buy it

Ironically, I have just been on their website where they boast about the awards they have won for customer service

Happy motoring

Terry Mann

WON'T BE PURCHASING FROM HERE AGAIN!

In the last 4 years my family have purchased 4 cars from this dealership. My most recent Tuscon has had no end of problems; faulty cruise control knob not picked up before selling to me, on board sat navigation screen breaking and needing replacing plus boot struts breaking so nothing to hold boot open.

Now one of the back doors will not open and Hyundai are adamant they will not look at it without a £95 fee just to tell me the door doesn't work before any repair is considered. Especially annoying after my car was booked in today to change a faulty part due to product recall and told they wouldn't even test the door handle. After all the loyalty and problems with this current car, a little bit of customer service would have helped.

Lost a customer. Shame as I like the Tuscon and was considering an upgrade in September. Will take my business elsewhere

I can highly recommend this Vauxhall dealership in Treforest, Pontypridd.
I’ve bought two cars from here and visited the dealership today to enquire about a third.
I can’t fault the staff in anyway. So polite and helpful.
I’ve had the privilege to deal with the same salesperson twice. Hopefully after today’s visit, will be the third time from the same person, Rachel.
I don’t normally write reviews, but I just thought I needed to say to the dealership THANK YOU.
The level of professionalism I’ve received from them and in particular Rachel has been outstanding.

Thanks 🙏🏼

Paul C.

I've just bought a new Hyundai i10 from this garage. I will definitely recommend the dealership to family and friends. Ashley was able to help us, and the levels of customer service and professionalism experienced were 2nd to none. Ashley was not pushy like other car salespeople and we were given time to make a decision, as a result of this approach, this definately helped us make a decision to purchase the car. We had a good price for the part exchange and was able to negotiate! From start to finish, a really easy, professional and smooth finish. Ashley was knowledgeable and friendly. The hand over was great, Ashley took time to take through how the car worked, connected my Bluetooth and set everything up for me which was so helpful. I also appreciated the courtesy phone call to check about the car. 5 star!!

Hutchings Hyundai fitted a rubbish clutch to get rid of the noise from the clutch thrust bearing they over tightened it this caused stress on the clutch cable so I had to get an entire new clutch and clutch cable . U are only good for warranty servicing nothing else your overheads are to high