i had bought a pool robot from i garden through a european dealer (decathlon). since my pool wall was clean i only used the floor mode. when i needed the wall mode function, the robot didn't do the j... Ver más
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Consulta las opiniones de los clientes
Had an issue with right track not turning on our KN35 and found that the drive cog had sheared off the main body housing. Customer Support was great and did not hesitate to send out a replacement pro... Ver más
I love the job the KN35 does cleaning my pool, Unfortunately, I have had numerous problems with the tracks staying in the wheel grooves. They have slide off, requiring me to work them back on - not... Ver más
The swim jet is so versatile. Our entire family uses it for fitness, fun and recovery. I initially bought the swim jet for me to be able to swim "laps." However, using the swim jet for waves ver... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to iGarden, where advanced technology meets outdoor living. We are dedicated to simplifying backyard and pool maintenance through intelligent, self-managing systems. Specializing in autonomous outdoor solutions—including our cutting-edge AI-powered robotic pool cleaners, smart lawn mowers, and premium swim jets—we help homeowners eliminate the hassle of manual upkeep and maximize their backyard enjoyment. Driven by innovation, reliability, and real-time smart control, iGarden brings premium efficiency right to your fingertips. We are committed to delivering top-tier product quality and responsive, human-centered customer support. Share your journey with us or explore what our community has to say!
Información de contacto
Estados Unidos
- +1 (888) 880‑3320
- customercare@igarden.ai
- igarden.ai
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Swimjet P Series P200
Purchased the Swimjet P Series P200. Haven’t hooked it up yet but did my research but I’ve unboxed it and it’s apparent that this is a well-engineered piece of equipment not some toy. I am more than super stoked to get this set up.
Help desk was excellent
I had difficulties with my original purchase and the help desk resolved my issues quickly and to my satisfaction.
Customer service has been very helpful…
Customer service has been very helpful with getting our product up and running with suggestions and advice to help us resolve an issue. They have been prompt with their responses and are quick to work on resolving any issues. The website is easy to navigate, I highly recommend this company.
I’ll shop here again!
Website is easy to navigate. Customer service is friendly and responsive to any questions. They offered helpful suggestions and advice. Can’t wait to receive my new robot and see how easy it is to keep my pool clean and sparkling!
Great Customer Service
I purchased a K36 unit, but the battery run time did not meet expectations.
I garden promptly replaced the K36 with an upgraded unit to resolve the issue... They were very responsive and quickly made me a loyal customer... Based on my experience, a neighbor ordered an igarden unit for his pool
I was skeptical at first but after…
I was skeptical at first but after leaving the device to its devices Ibwas very impressed with the results. Pool was extremely clean and no messy hose’s left floating in the pool. I absolutely recommend my K36. Fantastic unit.
Service is Top Notch
While the jury is still on the pool cleaner itself, the service team has been fantastic. After my initial telephone call, they have been very responsive over email. Solution-oriented and very concerned with customer satisfaction, offering to replace the device without hesitation. I'm am hopeful that the replacement will match the level of service that has been provided.
Quick response
Quick response from iGarden about our new pool robot not taking a charge after a month of use. They are replacing it free of charge with a new unit. Great customer service.
This is a great company
This is a great company as far as customer service and quality of products. They sell well built, heavy duty pool cleaners and the packaging is by far the best packaging I’ve ever seen! These machines are like having a small tank, with a high end look cleaning my pool for me!
I was fully expecting resistance in my…
I was fully expecting resistance in my refund request, but instead I was provided with an optional choice with respect and kindness I was not expecting. Well done,
My K Pro didn't work and they are…
My K Pro didn't work and they are sending a new one out.
I ordered the k36 model and the battery…
I ordered the k36 model and the battery life on the basic settings was not even lasting an hour, even with the update. I reached out to customer support and they have been great and even upgraded me to the next level unit. I am confident that tgis will not happen with the new unit.
I ordered the latest pool cleaner…
I ordered the latest pool cleaner (M1-AI100) and the iGarden support team has been very helpful. They've responded quickly to my questions and issues and after a quick assessment, they are sending a replacement unit. They definitely stand behind their product.
igarden kn40
Der Poolroboter ist farblich gut abgestimmt, ist auch sehr ausdauernd, würde bestimmt mit einem anderen Pool als unseren besser zurechtkommen. Er arbeitet leider in den Ecken und Kanten neben den Bodenträgern unseres Achtformpools zu unsauber. Positiv hervorzuheben ist der super engmaschige Filter sowie die einfache Handhabung!
Great pool maintenance cleaner
Great pool maintenance cleaner! The app is very user friendly and this k series cleaner is such a stress free cleaner that I can let go and have peace of mind knowing it’s keeping my pool clean. Highly recommend!
I received my iGarden pool robot…
I received my iGarden pool robot timely. It did not work properly so I contacted customer services. They were very responsive and offered an upgraded model without hesitation. Thank you for your willingness to provide me with this option. I look forward to receiving the upgraded model!
Very good product avec very reliable…
Very good product avec very reliable customer service
Issue Resolved
The ordering process went smooth. Unit delivered on time, but unfortunately didn't work correctly. Customer service responded to me promptly and anew upgraded model was sent to me and operated correctly. Great communication with customer service.
I bought the iGarden KN55 and have had…
I bought the iGarden KN55 and have had a great experience with the online help. Our pool needed a more powerful cleaner and they helped me figure out what I needed, offered more than one solution, and were very positive.
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