i had bought a pool robot from i garden through a european dealer (decathlon). since my pool wall was clean i only used the floor mode. when i needed the wall mode function, the robot didn't do the j... Ver más
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Consulta las opiniones de los clientes
Had an issue with right track not turning on our KN35 and found that the drive cog had sheared off the main body housing. Customer Support was great and did not hesitate to send out a replacement pro... Ver más
I love the job the KN35 does cleaning my pool, Unfortunately, I have had numerous problems with the tracks staying in the wheel grooves. They have slide off, requiring me to work them back on - not... Ver más
The swim jet is so versatile. Our entire family uses it for fitness, fun and recovery. I initially bought the swim jet for me to be able to swim "laps." However, using the swim jet for waves ver... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to iGarden, where advanced technology meets outdoor living. We are dedicated to simplifying backyard and pool maintenance through intelligent, self-managing systems. Specializing in autonomous outdoor solutions—including our cutting-edge AI-powered robotic pool cleaners, smart lawn mowers, and premium swim jets—we help homeowners eliminate the hassle of manual upkeep and maximize their backyard enjoyment. Driven by innovation, reliability, and real-time smart control, iGarden brings premium efficiency right to your fingertips. We are committed to delivering top-tier product quality and responsive, human-centered customer support. Share your journey with us or explore what our community has to say!
Información de contacto
Estados Unidos
- +1 (888) 880‑3320
- customercare@igarden.ai
- igarden.ai
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Good customer service
They have been responsive and have answered all of my questions promptly and based on good customer service. I'm looking forward to my new current machine arriving and trying it out.
Experience in Purchasing a Swim Jet X AIR (X25)
I have not received my unit yet (The Air model), but felt compelled to write an early review as my experience with researching these swim products verses others, and my subsequent purchase experience with iGarden have been very informative and very positive. iGarden's products reviews were consistently the best at this price point and for units that were not permanently installed.
Finally iGarden themselves have made the purchasing experience very easy, and have since my purchase been over the top keeping informed.
I am very much looking forward to my unit arriving.
K36 robotic pool cleaner…
I purchased a K36 robotic pool cleaner in May and found the suction skirt was not fitting in any longer due to broken tabs. I contacted online support and sent pictures and video and of the issue and was issued a replacement free of charge!
The support staff were friendly and professional!
Update: I’ve had my swim jet for a couple weeks now, and it’s even better than I thought. Awesome product!I’m so excited to get my iGarden Swim…
I’m so excited to get my iGarden Swim Jet X! I can’t believe there’s finally an affordable option to turn my small pool into a workout station. Also excited just to have a current in the water for playtime. Communication with iGarden has been great so far!
I garden customer service is very good
I garden customer service is very good. Response time is very quick and they seem to be very knowledgeable and we're able to resolve my issues politely and quickly
I can’t say enough good
I can’t say enough good. I bought a vacuum K25 for our small pool to get the tiny algae particles. It didn’t work. Blew the particles out with water exhaust. I communicated with the Igarden support team. They 100% of the time answered very fast. The team explained it all to me but I just couldn’t get it to work. I upgraded to a double filter vacuum. What a difference. Cleans great. Great product. Great customer support!
Their customer service is awesome
I have a swim jet X pro 10 and the battery failed. I garden was quick to replace it. Their customer service is awesome. And the swim jet is everything I expected.
Customer service is very helpful
I bought the iGarden pool robot last…
I bought the iGarden pool robot last week, but it did not meet my expectations. However, iGarden has promised to upgrade my vacuum for free, which I appreciate. I hope the upgraded version will resolve the issues and perform better.
Great customer service
Great customer service, they will go out of their way to help you.
Great customer service with awesome…
Great customer service with awesome response time.
Excellent customer service
Excellent customer service. They are very quick to respond and resolve any issues.Love the new pool cleaner. The pool never looked so clean.
Customer Service
Customer Service
I had an issue with my initial order. I contacted customer service and they responded immediately and worked to help make the order right. You rarely get service that quickly and thoughtfully. I really appreciated their help.
K36 Series Vacuum Review
I purchased the K36 Series Vacuum and unfortunately it does not perform as shown. Unit does not skim water, also cannot climb walls / steps. Unit passes over light dirt piles and hardly cleans bottom of pool. I have asked for assistance on the matter and was happy at response time and the upgrade the offered to correct the concern.

Respuesta de iGarden
Great support
Great pool vacuum and amazing customer…
Great pool vacuum and amazing customer service!
Ran for the first time this morning and…
Ran for the first time this morning and loved the results!
The APP is useless but the robot is great so far.
Customer service was great!
Got my SwimJetX and WOW
Got my SwimJetX and WOW! Game changer for my swimming exercising in my pool, and the kids love it! Easy to set up, easy to move around the pool, and easy to love!
Customer service is fantastic
Customer service is fantastic! I have a vinyl pool liner which the K-pro could not climb the walls. It did a good job of cleaning the floor. The technology of this robot is unbelievable! With pushing one button and away it goes.its a h great machine.
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