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Imagine Cruising Australia Opiniones 

3180
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Travel Consultant Emer is brilliant, she was so helpful, nothing was a problem and happy to answer all queries we threw at her. Seamless booking. I have booked with Imagine Cruising before and would h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Started to get information from Todd on Friday by phone and by Monday PM we had booked our 21 day trip and paid the deposit. Very comfortable booking experience and recommendation to pay extra for m... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I spoke with the consultant following up on a conversation he had with my husband regarding the potential booking of a NZ cruise. When I explained that the booking would be dependant on a link in with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I saw the advert on FB and called Phone was answered straight away by Todd Information and process was given in detail As I am going with a friends I needed to relay the info and arranged a ca... Ver más

La empresa ha respondido

Información sobre la empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 614987718

  1. Agencia de viajes en crucero

Escrito por la empresa

Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.

Imagine Cruising

Escrito por la empresa

More than just a cruise
We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
We've only got One Life
“One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
2021 & 2022 Cruise and Luxury Rail
Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
2021 & 2022 Cruise and Escorted Touring
From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
Book with Confidence
Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,8

Todas las opiniones

(3180)

415 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Daniel was very friendly and helpful

Daniel was very friendly and helpful. Thanks.

1 de septiembre de 2026
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Respuesta de Imagine Cruising Australia

Dear Len,

Thank you for your wonderful five-star review. I’m pleased to hear that Daniel was so friendly and helpful throughout your experience. I’ll be sure to pass your kind feedback along to him.

We appreciate you taking the time to share your feedback and hope you have a fantastic holiday.

Warm regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Very professional.

They are very helpful, professional and friendly. And they look after you.

1 de septiembre de 2026
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Respuesta de Imagine Cruising Australia

Dear Annelie,

Thank you for your wonderful five-star review. I’m delighted to hear that you found our team helpful, professional and friendly. Providing attentive service and ensuring our guests feel well looked after throughout their journey with us is incredibly important, so your kind feedback is greatly appreciated.

Thank you again for choosing us, and we hope you have a fantastic holiday ahead.

Kindest regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

The travel agent was pleasant and went…

The travel agent was pleasant and went over the details of the
Trip with us.

28 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Marion,

Thank you for taking the time to leave us such a lovely five-star review. I’m pleased to hear that you found your travel agent pleasant and that they took the time to carefully go through all the details of your trip with you. We know how important it is to feel well informed and confident about your holiday arrangements.

Thank you again for your kind feedback. We hope you have a wonderful and memorable holiday.

Warm regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

from start to finish Dan from Imagine…

from start to finish Dan from Imagine Cruising Australia was efficient and kind.

What we requested was included in our quote.
We found the entire booking process fast and
uncomplicated.

Thanks Dan

27 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Hi Jennifer,

Thank you for your wonderful five-star review. It’s great to hear that Dan made the booking process so easy from start to finish. We’re pleased that everything you requested was included in your quote and that you found the process both fast and uncomplicated.

We’ll be sure to pass your kind feedback on to Dan. We hope you have a fantastic holiday and enjoy every moment of your trip.

Kind regards,
Harrison
Senior Customer Support Agent

Valorada con 4 estrellas sobre 5

Well organised and well informed about…

Well organised and well informed about travel. Only disappointment was that original booking inquiry was not replied to, we had to ring to confirm booking.

26 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Shirley,

Thank you for taking the time to share your feedback. I am pleased to hear that you found your travel arrangements well organised and that you were kept well informed throughout the process.

I am sorry, however, that your original booking enquiry was not responded to and that you needed to call us to confirm your booking. I apologise for the delay and any inconvenience this caused. We will certainly look into this on our end to better understand what happened.

Thank you again for bringing this to our attention. I hope you have a fantastic holiday and enjoy every moment of your travels.

Kind regards,

Harrison
Senior Customer Support Agent

Valorada con 4 estrellas sobre 5

Grace was very helpful and…

Grace was very helpful and patient,explaining things very clearly,considering we were new to online bookings.
Narelle 26/08/2026

26 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Narelle,

Thank you for taking the time to share your feedback. I am pleased to hear that Grace was so helpful and patient throughout the booking process, and that she was able to explain everything clearly while helping you navigate your first online booking experience.

We understand that trying something new can sometimes feel a little daunting, so it is wonderful to know that Grace helped make the process easier and more comfortable for you. We truly appreciate your feedback and hope you have a wonderful holiday to look forward to.

Warm regards,

Harrison
Senior Customer Support Agent

Valorada con 4 estrellas sobre 5

Don’t just Imagine… be part of it!!

This is my first time to book Imagine through facebook. I had reservations but the overall booking went smooth and easy. I would recommend Imagine to my friends and will consider Imagine as my first preference for all
my travels.

25 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Diana,

Thank you for taking the time to share your feedback. We understand that booking a holiday through Facebook for the first time may come with some initial reservations, so I am pleased to hear that your overall booking experience was smooth and easy.

It is wonderful to know that you would recommend Imagine Cruising to your friends and consider us for your future travel plans. We truly appreciate your confidence and look forward to helping you create many more unforgettable holidays.

Kind regards,

Harrison
Senior Customer Support Executive

Valorada con 5 estrellas sobre 5

Efficient service

Efficient booking process and friendly service.

28 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Rhonda,

Thank you for your five-star review. We are pleased to hear that you found the booking process efficient and the service friendly.

We really appreciate you taking the time to share your feedback and are delighted that we could make the start of your holiday plans such a positive experience. We hope you have a fantastic holiday and enjoy every moment of your travels.

Warm regards,

Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Looking forward to this trip to Turkey

Looking forward to this trip which sounds amazing with the added luxury cruise to Rome. Felicity was extremely helpful and communicated with me regularly.

25 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Christine,

Thank you for your wonderful five-star review. It is lovely to hear how much you are looking forward to your upcoming trip, and the added luxury cruise to Rome certainly sounds like a fantastic part of the journey.

We are also delighted to hear that Felicity was extremely helpful and kept you regularly updated throughout the booking process. Clear and consistent communication is so important when planning a special holiday, and we are pleased she helped make the experience such a positive one.

We hope you have an absolutely fantastic trip and create some wonderful memories along the way.

Kind regards,

Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, always answer queries in a timely manner

28 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Gwenda,

Thank you for your five-star review and for taking the time to share your feedback. We are delighted to hear that you have found our team so helpful and that your queries have always been answered promptly.

Providing timely and helpful support is something we place great importance on, so it is wonderful to know this has been your experience. We really appreciate your kind words and hope you have a fantastic holiday.

Warm regards,

Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Pleasant and helpful.

Pleasant and helpful.

25 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you for your five-star review. We are pleased to hear that you found our service pleasant and helpful. We really appreciate you taking the time to share your feedback and hope you have a wonderful holiday ahead.

Kind regards,

Harrison
Senior Customer Support Agent

Valorada con 4 estrellas sobre 5

It was OK but felt the guy hadn't quite…

It was OK but felt the guy hadn't quite got his information correct

24 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Dear Patricia,

Thank you for taking the time to share your feedback with us. I am sorry to hear that your experience left you feeling that some of the information provided was not quite correct. We appreciate you bringing this to our attention and will certainly follow up on our end to review what happened.

Despite this, I want to reassure you that we will do everything we can to ensure everything is in order for your trip, and I am confident you are going to have a wonderful holiday. Thank you again for your valuable feedback.

Kind regards,

Harrison
Senior Customer Support Executive

Valorada con 5 estrellas sobre 5

I dealt with Dan on the phone he was…

I dealt with Dan on the phone he was amazing..he was able to make all the necessary changes to our package and made helpful suggestions. I have already recommended Dan to my friends who are looking at cruising.

24 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you for taking the time to share such wonderful feedback. It is fantastic to hear that Dan was able to make all the necessary changes to your package and provide helpful suggestions along the way.

We are particularly pleased to hear that you have already recommended Dan to your friends who are considering a cruise. Recommendations like this mean a great deal to us and are a wonderful reflection of the care and expertise our team strives to provide.

Thank you again for choosing us, and we hope you have a fantastic holiday and a truly memorable cruise.

Warm regards,

Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Dan guided me through the process…

Dan guided me through the process easily, flexed expertly to achieve our requested preferences and delivered the packaged holiday exactly as I wanted. Imagine delivered again!

27 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Hi Paul,

Thank you for your fantastic 5-star review. It’s wonderful to hear that Dan made the booking process so straightforward and was able to work with your preferences to create the packaged holiday exactly as you wanted.

We’re delighted that Imagine Cruising has delivered for you once again, and we truly appreciate your continued trust in us. We hope you have an exceptional holiday and make some fantastic memories along the way.

Kind regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Staff

Very pleased with the quality of service from the staff. Very helpful and patient.

24 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you for your wonderful five-star review. We’re so pleased to hear you were happy with the quality of service from our team. Providing helpful, patient and attentive support is incredibly important to us, and it’s lovely to know this was your experience. We truly appreciate you choosing Imagine Cruising and hope you have a fantastic holiday.

Kind regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Japan

The booking process was easy
Grace was very informative and helpful
I'm looking forward to a wonderful holiday in Japan

24 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you, Lorraine, for your lovely five-star review. We’re delighted to hear that you found the booking process easy and that Grace was so informative and helpful throughout. Japan is such a wonderful destination, and we’re pleased to have helped you get your holiday underway with confidence. We hope you have an unforgettable time exploring Japan and creating some fantastic memories.

Warm regards,
Harrison
Senior Customer Support Agent

Valorada con 4 estrellas sobre 5

Grace was helpful and patient during…

Grace was helpful and patient during the booking process and again when we were trying to change booking details

27 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you, Karen, for taking the time to share your feedback. We are pleased to hear that Grace was helpful and patient throughout your booking process, and again when you needed to make changes to your booking details. We understand that plans can change, so it is important to us that our team is there to make the process as straightforward as possible.

We really appreciate your 4-star rating and your kind comments about Grace. We hope everything is now in place for your upcoming holiday and that you have a wonderful time travelling.

Warm regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Scott was very helpful and took his…

Scott was very helpful and took his time so we understood everything,

27 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you, Merrilyn, for your lovely 5-star review. It is wonderful to hear that Scott took the time to explain everything clearly and made sure you felt comfortable and fully informed throughout the process. We really appreciate your kind words and will be sure to pass your feedback on to Scott.

Thank you again for choosing Imagine Cruising, and we hope you have a fantastic holiday.

Warm regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Very helpful representative

Dan was very prompt in replying to my enquiry and answered all my questions. His firsthand knowledge of the tour was very helpful.

27 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you, Debra, for your wonderful 5-star review. It is great to hear that Dan was prompt in responding to your enquiry and took the time to answer all your questions. His firsthand knowledge of the tour clearly added real value, and we are pleased that his experience and insights helped you feel confident with your plans.

We really appreciate you taking the time to share your feedback, and we will be sure to pass your kind comments on to Dan. Thank you for choosing Imagine Cruising, and we hope you have a fantastic time on your upcoming tour.

Kind regards,
Harrison
Senior Customer Support Agent

Valorada con 5 estrellas sobre 5

Above and beyond great customer service

Dan made the booking experience easy and stress-free. He was very knowledgeable about the places we will be visiting (having been there himself) and gave us some great tips (we're looking forward to trying that coffee place in Rio!). Many thanks.

26 de agosto de 2026
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Respuesta de Imagine Cruising Australia

Thank you for your wonderful five-star review, Carrie. We are delighted to hear that Dan made your booking experience so easy and stress-free. His first-hand knowledge of the destinations you will be visiting clearly added an extra level of insight, and we are pleased that his recommendations and travel tips were helpful as you planned your adventure.

It sounds like you have an exciting trip ahead, and we hope that the coffee stop in Rio lives up to Dan’s recommendation! Thank you for choosing Imagine Cruising, and we wish you a fantastic holiday filled with wonderful experiences.

Warm regards,
Harrison
Senior Customer Support Agent

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