I lost my suitcase with valuable items worth over €500. The carrier completely violated EU transport regulations. The drivers did not tag my luggage. They issued no receipts or documents. Th... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
beware 'ghost' buses. checked timetables week/days before travel istanbul to burgas and several buses available from 8-10am on Nisikli timetable. arrived Istanbul Esenler at 09:30 for 10am bus... didn... Ver más
La empresa ha respondido
Avevo problemi a finalizzare una prenotazione e ho contattato telefonicamente la sede Infobus di Praga. La signora o ragazza che mi ha risposto si è dimostrata oltre che molto gentile, professionale... Ver más
La empresa ha respondido
Minibus tooo old, soo hot no AC at all, no window's open, 28° Celsius, The chairs are extremely dirty and plus everyone sweating smells bad and you get completely disgusted of yourself, i can't... Ver más
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Información sobre la empresa
Escrito por la empresa
INFOBUS is an online service for finding and purchasing tickets. The project has been operating successfully since 2002 and aims to make the process of buying tickets more accessible and convenient. INFOBUS is a link between the passenger and the carrier company, which facilitates the prompt resolution of situations.
Información de contacto
6 Liubinska Street, Lviv, Lviv Oblast, Ukraine, Lviv, Ucrania
- +420 790 889 535, 0800603214
- info@infobus.eu
- infobus.eu
2,1
Malo
126 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Хороший сервіс
Хороший сервіс, багато варіантів поїздок та цін. Можна підібрати на будь-який бюджет та зручний час. Подорожував через цю фірму, одним словом - прекрасно.
8 de enero de 2023
Opinión espontánea
Respuesta de INFOBUS
Добрий день.
Дякуємо за Ваш відгук та за те, що обрали нашу компанію! Бажаємо Вам виключно позитивних покупок та поїздок!
З повагою, INFOBUS!
Good day.
Thank you for your feedback and for choosing our company! We wish you only positive purchases and trips!
Best regards, INFOBUS!
HORRIBLE experience was supposed to…
HORRIBLE experience was supposed to arrive to London at 6.30 pm arrive the next day at 1am avoid at all cost, no english talking driver, no informations, no charging point in the bus all broken its not worth it !
12 de abril de 2023
Opinión espontánea
Respuesta de INFOBUS
Dear customer,
We are very sorry that you had such difficult situation. Please provide your ticket or order number so that we can check and comment on the situation.
Sincerely, INFOBUS!
Крута компанія!
Коли вперше замовляла квитки закордон, то передивились декілька сайтів, але найбільше мені сподобалась компанія Infobus. Дуже зручно та швидко можна замовити і навіть одразу оплатити, а онлайн квиток через хвилину вже на електронній пошті. На гарячій лінії швидко відповідають, а для тих хто не любить дзвінки є чатбот у Вайбері. Мені все сподобалось, рекомендую!
9 de marzo de 2023
Opinión espontánea
Respuesta de INFOBUS
Добрий день.
Дякуємо за Ваш відгук та за те, що обрали нашу компанію! Ми раді читати позитивні коментарі щодо нашої роботи. Будемо раді бачити Вас нашим клієнтом надалі!
Ваш INFOBUS!
Good day.
Thank you for your feedback and for choosing our company! We are happy to read positive comments about our work. We will be glad to see you as our client!
Your INFOBUS!
Рекомендую автоперевозчика INFOBUS.
Рекомендую перевозчика INFOBUS. Постоянно пользуюсь этим сервисом. Очень удобно, надёжно, комфортно, быстро, при надобности можно без проблем вернуть билет. Есть бонусная программа, что делает покупку билетов ещё приятнее.
22 de septiembre de 2022
Opinión espontánea
Respuesta de INFOBUS
Добрый день.
Благодарим за Ваш положительный отзыв о нашей компании.
С уважением, команда INFOBUS!
Hello.
Thank you for your good feedback about our company.
Sincerely, INFOBUS team!
Користуюсь постійно сервісом для…
Користуюсь постійно сервісом для покупки білетів для всієї родини, як за кордон так і по Україні, дуже зручно, все влаштовує. Приємна бонусна система, дрібниця, але приємно😉
9 de abril de 2023
Opinión espontánea
Respuesta de INFOBUS
Добрий день.
Дякуємо за Ваш відгук та за те, що обрали нашу компанію! Бажаємо Вам виключно позитивних покупок та поїздок!
З повагою, INFOBUS!
Good day.
Thank you for your feedback and for choosing our company! We wish you only positive purchases and trips!
Best regards, INFOBUS!
Good app for buying tickets
Good app for buying tickets. I like easy-to-use design and affordable prices. I had a problem with finding a bus platform but call center helped me.
One star down for future growing up :)
6 de marzo de 2023
Opinión espontánea
Respuesta de INFOBUS
Good day.
Thank you for sharing your opinion about us. We will only try to improve our service! We will be glad to see you as our client!
Best regards, INFOBUS!
Experience it and get to know it better!
Smooth navigation, easy to book the tickets of our choice. In Infobus you can find a lot of bus operators to Ukraine even in this difficult time. Excellent app with brave operators. My only request for them is to arrange toilet facility in the bus if possible. I'm sure many passengers will switch from train to bus journey.
19 de enero de 2023
Opinión espontánea
Respuesta de INFOBUS
Good day.
Thank you for sharing your opinion about us. We will only try to improve our service! We wish you only positive purchases and trips in the future. We will be glad to see you as our client!
Best regards, INFOBUS!
Infobus great transport company
I want to praise the transport company Infobus, I had the experience of buying tickets and traveling with them, everything was great. Good application for buying tickets, responsive and helpful agents, help in any situation
18 de febrero de 2023
Opinión espontánea
Respuesta de INFOBUS
Good day.
Thank you for choosing our company! We are happy to read positive comments about our work.
We will be glad to see and hear from you again as our customer.
Your INFOBUS!
Convenient site for buying tickets for buses and trainsConvenient application for buying bus…
Convenient application for buying bus tickets, good prices, there are discounts and a loyalty program
7 de abril de 2023
Opinión espontánea
Respuesta de INFOBUS
Hello.
Thank you for your feedback. We are happy to read that you liked our app. We do our best!
Best regards, INFOBUS!
Good company
Good company with aggregation of pretty much all bus rout choices in one place. Fast search, convenient filters, fast booking. Can't tell anything about train routs because had no need to try it yet. Already recommended the company services to a couple of friends :)
Гарна компанія, з сайтом, що агрегує практично всі наявні автобусні рейси за запитом. Шіидкий пошук, зручні фільтри рейсів, швидке бронювання - квиток одразу на пошті і можна скачати. Поки не встигла спробувати маршрути поїздів (не було потреби). Але вже рекомендувала сайт кільком друзям :)
17 de marzo de 2023
Opinión espontánea
Respuesta de INFOBUS
Good afternoon.
Thank you for your positive feedback on our work! This is a huge incentive for us to become better. We will be glad to see you as our client in the future!
Sincerely, INFOBUS!
Добрий день.
Дякуємо за позитивний відгук про нашу роботу! Це величезний стимул ставати нам кращими. Будемо раді бачити Вас нашим клієнтом надалі!
З повагою, INFOBUS!
The company treats customers…
The company treats customers responsibly, the app is very easy to use, and the bonus system can not help but makes me feel happy :)
20 de marzo de 2023
Opinión espontánea
Respuesta de INFOBUS
Good day.
Thank you for choosing our company! We are happy to read positive comments about our work.
We will be glad to see and hear from you again as our customer.
Your INFOBUS!
INFOBUS
INFOBUS - це поєднання комфорту та приємних вражень - як від водіїв так і від подорожі, чудові умови в автобусах, чисто,тепло, спокійно.
Одним словом РЕКОМЕНДУЮ!!!
11 de abril de 2022
Opinión espontánea
Respuesta de INFOBUS
Доброго дня.
Дякуємо за Ваш позитивний відгук про нашу компанію.
З повагою, команда INFOBUS!
Hello.
Thank you for your good feedback about our company.
Sincerely, INFOBUS team!
I can't believe it
I can't believe it ! Avaid this company at all cost ! I bought a ticket with them 3 hours ago and now I just received a message saying that my ticket was canceled ! I just contacted the customer service and no help is possible even if the answer was fast they were totally useless !
It is seems to me as a massive scam , avoid this company and listen to the bad reviews .
Next time I will use my usual bus company .
13 de marzo de 2023
Opinión espontánea
Respuesta de INFOBUS
Dear customer,
We are very sorry that you are in such a difficult situation. Please provide your ticket or order number so that we can check and comment on the situation.
Sincerely, INFOBUS!
AVOID IT! Trustpilot score is correct!
AVOID IT! Never buy tickets from the agents who have no responsibility for their own faults! Company sold tickets with clearly described WRONG departure bus stop (including chart) and refused to return money, even when evidence of actual departure place, proven directly by transporting Company has been provided. They even blame passengers for their fault, when at same time any reputable Company return money and provide compensation in addition.
Booking #: INCL9D, purchased on 04-Mar-23.
5 de marzo de 2023
Opinión espontánea
Respuesta de INFOBUS
Шановний клієнт,
Нам дуже прикро, що Ви опинились в такій складній ситуації, та не змогли скористатись поїздкою згідно з купленим квитком.
Ми неодноразово звертались до перевізника з метою розібратись в ситуації.
На що отримали відповідь, що змін в адресі відправлення немає, що автобус був у місці відправлення згідно з інформацією в квитку. Також ми отримали інформацію, що інші 4 пасажири, які були на тому рейсі - успішно здійснили посадку в автобус.
Ні в якому разі ми не відмовляємо Вам в допомозі в даній ситуації. Проте, на жаль отримуємо саме таку відповідь.
Оскільки Ви звертались під час відправлення не до нас, а до перевізника - ми не маємо можливості прослухати записи Ваших телефонних розмов з диспетчерами перевізника, і не можемо прокоментувати Ваш діалог.
Dear customer,
We are very sorry that you found yourself in such a difficult situation and were unable to use the trip according to the ticket purchased.
We have repeatedly contacted the carrier to investigate the situation.
We received a reply that there were no changes in the departure address, that the bus was at the departure point according to the information on the ticket. We also received information that the other 4 passengers who were on that flight had successfully boarded the bus.
In no case do we refuse to help you in this situation. However, unfortunately, this is the answer we received.
Since you contacted the carrier, not us, during the departure, we are not able to listen to the recordings of your telephone conversations with the carrier's dispatchers, and we cannot comment on your dialogue.
Sincerely, INFOBUS!
Not to recommend
I had booked a ticket, but there was a delay of my flight. On the ticket it stated clearly that I can call a number and rebook without a fee. I called immediately when I realised that I won't make it. They required 50 euro fee in order to rebook, which is more than the ticket cost. This company may work out if you don't have any delays, but if unfortunate you're on your own. The customer service denied everything even I had a proof of my ticket. A scam simply
20 de enero de 2023
Opinión espontánea
Respuesta de INFOBUS
Hello, we are sorry to read such a negative comment on our side because of your late route.
Please note that the ticket rules state that you should be at the boarding place 15 minutes before departure and that if you are late for the route, the ticket loses its validity.
Please indicate your ticket number, and indicate where it says that you can rebook it free.
We are waiting for your information in order to respond to your complaint.
Best regards, INFOBUS!
terrible company
terrible company
they are fast to take money but customer service is like ghost
30 de noviembre de 2022
Opinión espontánea
Respuesta de INFOBUS
Hello, Kurt.
We are very sorry that you have negative experience after cooperation with our company.
Please describe your situation and the reason for dissatisfaction, with the reservation number.
We will definitely find out the reason.
Your answer is important to us, because we are always on the client's side and do everything in our power to make everyone happy!
Thank you in advance
Customer service was decent
Customer service was decent. Replied quickly via the live chat.
However, when the passenger arrived at the platform early, they couldn't see the bus and she was searching for it for a very long time. The lack of communication between the carrier and no indication of a specific platform, the bus left without the passenger.
"infobus.eu" refused to refund my ticket.
6 de octubre de 2022
Opinión espontánea
Respuesta de INFOBUS
Hello, Alex.
We are sorry for the situation with the passenger.
Usually, the carrier's contact is pointed in the ticket.
Can you provide us with the ticket/order number, and we will check again the possibility of refund.
Totale truffa
Totale truffa. Il biglietto acquistato non esisteva e l'ho dovuto ricomprare da altra compagnia. Il contact center via chat prende in giro i clienti facendo finta di rispondere. Ho chiamato il numero di telefono per l'assistenza in Italia e risponde una concessionaria di auto che non sa nulla di infobus. Mi hanno rubato i soldi.
order number 5143807
23 de septiembre de 2022
Opinión espontánea
Respuesta de INFOBUS
Hello.
Thank you for the reservation number.
We see that you contacted our support service. And that our specialists have sent a request to the carrier Caronna Tour regarding the situation that has taken place, to provide an explanation.
Unfortunately, a technical problem occurred on the carrier's side, due to which they did not see your 2 tickets in the general list of passengers.
We understand the inconvenience caused to passengers as a result of this incident and offer our sincere apologies.
Your booking is currently cancelled now. Money were returned in full amount. Please expect them to the payment card in the nearest future.
Once again, we re-irrigate and wish you only positive purchases and trips in the future
Terrible experience
Terrible experience. Nothing about the responsibility if the quality of the trip not as expected!!! Silly solutions for part refund by bonuses which has been given already at time of purchase the tickets. No updates about the bus condition even after reports.
5 de agosto de 2022
Opinión espontánea
Respuesta de INFOBUS
Hello, Elena.
We are extremely sorry to read such reviews about our company.
After all, we value every client. And we carry out a work with carriers when identifying inconsistencies in terms of the comfort of vehicles, which are indicated on our web with real ones. And we correct them in case of inconsistency.
Please indicate the number of your order and we will check the result of the work, as well as the bonuses you indicated.
Thank you in advance
Mijn zoon staat al 2 uur te wachten in…
Mijn zoon staat al 2 uur te wachten in Treviso op een bus die niet komt. Bedrijf neemt niet op en chauffeur weer van niks! Drama!
Het gaat om de bus Treviso naar Ljubljana, ordernummer 4899421 Uiteindelijk kwam de chauffeur na 2 uur opdagen maar heeft wel voor heel veel stress gezorgd omdat mijn zoon niet op tijd terug kon zijn.
13 de agosto de 2022
Opinión espontánea
Respuesta de INFOBUS
Hello, Alexandra Schout.
We are very sorry that such unpleasant situation happened with your son.
Indeed, bus delays are possible on the road. We are very sorry that your son was not informed about how long he had to wait for the bus
We are trying with all our might to influence the carriers, on the level of their work because we make high demands on the resource that is sold on our website.
As compensation, bonuses were credited to the client's bonus card from our company, which you can use in future purchases.
We apologize for the inconvenience and look forward to further cooperation with you!
Best regards, INFOBUS!
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