AVOID!
AVOID!
Purchased over £1300 lights back in January, and was given a estimated time bracket. My wife called Daniel up for an update as the lights were delayed and he spoke back very aggressively and rudely stating that he “cannot put a gun to the manufacturers head”. He is a so called ceo of the company but i really do think the owners need to step in, as Daniels atitude towards customers is appalling.
I then gave him a call to see why he had disrespected my wife and his answers back were worser than before. I stated to him at the time that i do not wish to deal with his company and i simply want my money back. At time he stated as the lights are manufactured to order they can not be refunded. I decided to wait further. 3 months after waiting I emailed for an update and they responded back stating that they no longer want to sell me the lights, and they will be issuing me a refund (despite me asking for a refund 1 month prior). I was promised a refund on first week of May, and then they asked for a further 10 days as i paid from a credit card. Till today I have not received my refund and it has been over 4 months since i initially placed the order.
It is a very unfortunate scenario as rest of the staff are great. Unfortunately they cannot do anything as they have to go back to Daniel for updates. Daniel clearly has mental issues and does not hold any respect for women.
I spoke to castro lighting direct and they suggested to me that there was only a 1 week delay and the lights should not have taken this long.
I would suggest anyone trying to buy off these guys think twice as they take your money and don’t deliver. They then take months to issue you a refund.
Respuesta de Inhausinteriors
For the attention of Hamza Aurangzeb
Your review and comments are completely false and erroneous.
Your wife made an order for 2 x wall lights that were hand made to order as she was completely aware. Mrs Aurengzeb then called requesting a delivery update, when we confirmed that the delivery was going to be 1-2 weeks late due to international shipping she became extremely rude using extreme profanity creating argument.
You then called approx 1 hour later as you are fully aware screaming and shouting making 'Serious Threats of Violence' towards our employees.
We had no other alternative and called the police that issued
Crime Reference Number: 45260030647
The police advised us to cancel your order as believed our delivery team could also be under the threat of serious violence.
Your fake review has not even mentioned the fact that your order had to be cancelled due to your extreme threats of violence where a full refund has been issued and sent to your bank account.
In addition, you have been bullying and scaring our employees with vile and obnoxious e.mails using inappropriate verbal insults.
This is a police matter, we are in communication with the police regarding your arrest for serious threats of violence and bullying behaviour.
