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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Liam Brennan attended for two days to finalise work. Ably assisted on second day by Charlie Dixon It was a friendly and efficient team to which I gave hot or cold drinks Liam explained well work be... Ver más

Valorada con 5 estrellas sobre 5

Kim & Ronnie: Arrived on time, fully briefed and with all necessary kit. Kim explained what they were going to do and the potential implications. Afterwards, Kim explained clearly they had managed to... Ver más

Valorada con 5 estrellas sobre 5

Terry was very professional in carrying out the work he was assigned.that was nforming me what he was assigned to do. What i found extra helpful was him explaining the process on what happens next a... Ver más

Valorada con 5 estrellas sobre 5

Matthew came out to deal with an issue we had with water leaking out of our retaining wall. He resolved our issue quickly, identified further issues that will resolved and covered by our insurance a... Ver más

Información sobre la empresa

  1. Vehículos y transporte

Escrito por la empresa

Innovation Group have been managing critical incidents in the car and home on behalf of some of the world's leading insurers, brokers and MGAs for over 25 years. A technology driven solution to claims management working with clients on Accident and Repair Management, Subsidence, General Perils, Loss Adjusting and Underground Services. We offer a digitally connected claim experience across our supply chain that ensures a frictionless, jargon-free, and transparent claim journey with customers at the heart of what we do. Our in-house services include: • Vertically Integrated Supply Chain • Research and Development Division • Soils and Plant/Root Laboratories • Market leading expertise across Domestic and Commercial Property, Casualty and Specialist Losses • A Partnership Approach to End-to-End Claims Management • Innovative Technology Solutions. We are chosen as the trusted partner of many UK MGAs and insurers to deliver the journey their customers expect, and the savings their book demands. https://innovation-group.pagetiger.com/btluxcn/1


Información de contacto

  • Bembridge House, 1300 Parkway, PO15 7AE, Whiteley, Fareham, Reino Unido

  • innovation.group

4,7

Excelente

TrustScore: 4.5 sobre 5

918 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 89% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Marcus - 5* service (job no 102240)

Marcus from Innovation Group visited my property today to investigate an external pipe issue. Marcus was thorough and explained his findings in detail using the CCTV footage. I found Marcus to be knowledgeable and very professional throughout the whole process. I would highly recommend Marcus for future work.

12 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous job 👌

Service was fantastic, lads that done job worked hard and did a great job, kept us well informed on what was going on, would definitely recommend this company 👍
Thank you Chris and Charlie 👍👍

10 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling Customer Service

Further to my previous complaint and your request to kindly send you an email re my complaint, I have done this and still await a response!!

10 de marzo de 2026
Opinión espontánea
Logotipo de Innovation Group

Respuesta de Innovation Group

I am sorry to hear this.
Please could you kindly send us an email with the full details of the claim/issue including claim reference number and the best contact details for yourself for us to investigate this further - you can email the Customer Experience Team on SubsidenceCRTGeneral@uk.innovation-group.com.
Thank you

Valorada con 5 estrellas sobre 5

Perfect Experience

Kim arrived early & got going straight away. He worked very hard and kept the spoils bagged up nice and tidy. He was very friendly and informative throughout the 2 day job and left the work area very neat and tidy. We are very happy and enjoyed a trouble free experience.

4 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not Intetested!

Started the repair privately as was needed urgently then engaged Innovation straight after, sending photos and detailed information Weeks later, I can't get any response by any source - phone, email, visit - nothing at all. On hold or cut off from switchboard consistently. Happy to give a better review if I ever hear from them again!

18 de febrero de 2026
Opinión espontánea
Logotipo de Innovation Group

Respuesta de Innovation Group

Hi David,
I am sorry to hear this.
Please could you kindly send us an email with the full details of the claim/issue including claim reference number and the best contact details for yourself for us to investigate this further - you can email the Customer Experience Team on SubsidenceCRTGeneral@uk.innovation-group.com.
Thank you

Valorada con 5 estrellas sobre 5

Professional and diligent job c83414

Lee and John came to repair underground pipes. Very professional team. Worked diligently. Polite, courteous and friendly. Left site clean, tidy. Explained what had been done. Even sprinkled grass seed over where the lawn had been disturbed during groundwork; very thoughtful and unexpected.

4 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from Innovation Group

Yesterday we had great service from Declan and Brendan from Innovation Group. They were informative, helpful and polite. They did a great job and left everything as they found it. Very good customer service and I hope they both receive the recognition they deserve.

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lee from Innovation Group attended my…

Lee from Innovation Group attended my property yesterday with his team.

He arrived on time in fact he sat outside in his van till the appointment and then attended. He was polite, professional and went thr extra mile.

He tidied up after the works where completed and informed me of the work that was carried out.

The work that I inspected was clean well done and clearly will last the rest of time.

He went above and beyond what he had to do.

I would not just recommend but strongly advise that you call him for his advise and a quote for work to be carried out.

Sukhjit

3 de marzo de 2026
Opinión espontánea

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