Innovato Design Opiniones 

345
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... Ver más

Valorada con 5 estrellas sobre 5

UPDATE I have been contacted and they are in the process of sending me a replacement hat. They were very quick to address this issue. I recently purchased 2 men's hats. One of the hats (Pink) arri... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very efficient service and really helpful as the ring sizes we required weren't listed but I was able to email them to get the correct sizes. Rings are good value for money and very comfortable to w... Ver más

Información sobre la empresa

  1. Joyería
  2. Tienda de ropa

Escrito por la empresa

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

345 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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4,2

Todas las opiniones

(345)

31 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Affordable engagement ring

I made my purchase on November 24 2022 and it was scheduled to arrive before Christmas which I had planned to propose to my partner on Christmas day. Unfortunately, my order was lost along the way and I did not receive it until mid-January. I am still rating 4/5 because customer service was amiable and they took all the steps to ensure I got my product. Although I didn't get to propose the way I originally planned, I took this as an opportunity to do something more meaningful. I would also like to add that due to the affordable price, I was able to prepare a very special moment for my partner over a fancy dinner and a customized ring box matching her tastes. If your partner truly loves you and doesn't expect you to go bankrupt over a ring (assuming you're unable to drop thousands on a single ring) I absolutely recommend Innovato.

16 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Waiting for treasure

I received my ring this past Thursday, and my future husband loves it! It took a while to come in, but that was the most of my concern. Ordering it was easy, as well as tracking it. Thank you!

4 de enero de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very nice quality

Looks excellent. The diameter was smaller than I realized. I bought it for a 6 year old and I will need to sew combs or add a strap for it to stay on his head. The quality is very nice. He loves it.

3 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered 2 items for family members…

I ordered 2 items for family members for Christmas. Both items by no means were as described on website. The black stainless steel necklace was not only cheap looking but 1/2 in short and didn’t come with velvet bag. The Celtic tree necklace was more pot metal cheap plastic then stainless steel. I was not going to give these items as gifts. Too embarrassed. If wanting to get a refund I had to send items back on my dime and my valuable time. And partial refund was a joke and didn’t happen either. I contacted PayPal and they drop the ball on this nightmare as well. both items went to the trash so I’m hoping this $40.34 review reaches others not to buy from this company!

4 de diciembre de 2022
Opinión espontánea
Logotipo de Innovato Design

Respuesta de Innovato Design

The customer contacted our support team regarding a quality issue with her order. She provided pictures, but we didn't see any issues related to the quality.

We offered the customer to send the items back for inspection and a full refund, but instead, she opened a dispute with PayPal. PayPal confirmed our offer to return the items for a full refund, but the customer again refused.

We are still committed to helping the customer. All she needs to do is to contact us and follow our return instructions in order to get a full refund.

Valorada con 5 estrellas sobre 5

Excellent service, excellent products.

When I realised that I'd made an error with my order, they were quick to respond to my email and very helpful in allowing me to rectify it. I absolutely love my fiancé's ring, it is amazing.
Would highly recommend this company.

28 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Quality

Communication from the seller is excellent. And so was my purchase. My rings matched pictures and descriptions. They exceeded my expectations. Thanks!

11 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

The rings are wonderful

The rings are wonderful. If i had one complaint its that they dont do .5 so the ring is a tad bit bigger than needed but other than that they are beautiful and fit nicely.

4 de octubre de 2022
Opinión espontánea

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