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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love love loved this company!! From the beginning they were very transparent with costs and fit me in the following day for an emergency removal. Isaac and David came on time, were friendly and... Ver más

Valorada con 5 estrellas sobre 5

Phenomenal! We crazy people decided to move with a 5 week old newborn and we were door to door completed within 4 hours. Eman, Kala, and Milan were incredibly professional with great communication. Gr... Ver más

Valorada con 5 estrellas sobre 5

Fernando Garzon & Nicolás who moved me recently were the best help & made the process so easy. On time & organised - I could not thank them enough. I have used Instamove twice now in this move - pro... Ver más

Valorada con 5 estrellas sobre 5

The incredible Eduardo and Puchi helped me move, such an awesome experience. They were efficient, took great care of all my things, and managed some tricky bulky items in a small space. I can't recom... Ver más

Información sobre la empresa

  1. Servicio de transporte

Escrito por la empresa

Removals removalists Melbourne Australia Moving houses house We are a removals Company based in Melbourne moving in all parts of Australia . Interstate Victoria NSW South Australia Queensland removalists, Small and big jobs


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

176 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 14% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Juan Sebastián and Nicolas were superheroes

Juan Sebastián and Nicolas were brilliant from start to finish - so easy to deal with and made the move easy and stress-free. They were efficient, hard working, and even managed to perform some magic in making a couple of items fit through a narrow door. I cannot recommend these two gentlemen enough - they are a credit to the company!

8 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wilson and David were top notch

Wilson and David were top notch. Nothing was a hassle for them. They were very polite and professional and our move was seamless. Great operators. Definitely use them again.

5 de agosto de 2025
Opinión espontánea
Logotipo de Instamove .com.au

Respuesta de Instamove .com.au

Hi Jim,

Thanks for the great feedback! Wilson and David will be so pleased to hear they made your move seamless with their professionalism and positive attitude. We’d be happy to help you again anytime!

Instamove Team

Valorada con 5 estrellas sobre 5

Excellent Experience They Go Above and Beyond

Absolutely amazing team Bruno, Nilton and Mohammed helped me with everything.
Their positive attitude made everything seems easy during moving time. They go above and beyond in what they do. I truly appreciate their hard work and professionalism. They packed and wrapped everything so securely. Not even one single scratch anywhere.

I highly recommend them 10/10 and will definitely contact them for my future moves.

Big Thank You

26 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

EXCELLENT and we’re very happy!

EXCELLENT and we’re very happy! Thiago and Jefferson moved us today. They were on time, professional and more importantly, gentle and careful with our things. They took care in lifting and moving everything. They had a great and positive attitude when our new neighbours needed them to move the truck.

I also dealt with their operations manager Frank the day before to discuss logistics and a narrow driveway, he was more than happy to assist and assure that it’ll all be ok.

Calling Instamove is also a breeze. Their customer service is responsive and reliable.

Our entire move took 3 hours and we helped out a lot with the move too. The total cost was very reasonable. Everything went efficiently and smoothly.

We Highly recommend Instamove!

23 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Instamove are highly efficient and reliable

Christian and Eduardo did a fabulous job moving our stuff including thirty or more plants in pots. I was really impressed with Instamove.s flexibility. After I made the initial booking I phoned them several times to add and delete items to be moved. This was no problem to them. I highly recommend Instamove and would use them again without hesitation

17 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless service and price

We have moved a lot! And from experience this company was 100% amazing from start to finish. From getting a quote, to follow up queries, the cost being beyond reasonable, to last minute changes and then complete professional guys on time on site and zero complaints even with a near vertical drive, faultless customer service.. when something is done well it makes all the difference. I’m so grateful for this company. Thank you for making our life changing relocation so much easier!

11 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy with the service.

David and Juan Sebastian moved house for me. They were fantastic. Punctual, hard working, careful with furniture and friendly. Very happy with the service. Excellent.

9 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality Service!

Isaac and Eduard were brilliant with our move.

They were professional, friendly, and extremely efficient, despite the dismal weather and challenging moving conditions (tight doorways and hard angles). They were punctual, organised, and made the actual move such a breeze, and it was well within the quoted times.

Every step was easy, from the initial quote to the final payment, and the communication was clear and comprehensive. I thoroughly recommend Instamove based on my experience.

25 de junio de 2025
Valorada con 5 estrellas sobre 5

Instamove takes stress out of moving

Jorge and Sergio,two of the most pleasant young men, moved us from Bendigo to Melbourne today. I cannot speak highly enough of the efficient, cheerful service provided by the boys.
Nothing was a trouble, they worked quickly and methodically.
The communication from Instamove was outstanding from start to finish.
Highly recommended company.

2 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stiven and Boris did a great job

Stiven and Boris did a great job. They didn’t stop once and made sure all of my items were well wrapped and secured. Particular detail was paid to fragile items. Nothing was damaged and they were very professional and just good blokes too. Highly recommend.

24 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

It was quite easy and worked well

We received a call on the friday to say that the cost had increased because our furniture looked bigger than expected. This was a bit of a red flag but after some discussion the original quote was honered.
Isaac and Eduard were absolutely awesome, they arrived on time, were very polite and helpful.
They even played music, it set the vibe. They worked hard and actually finished up earlier than expected.
I would ask for them if using instamove.

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have moved many times and can say…

I have moved many times and can say that Jorge and Sergio were the best movers we have ever had! It was a full service, they dismatled the beds and office desk and reassembled perfectly at the other side. They listened so well and ensured everything was placed exactly where we wanted it. I was honestly so stressed about the move today, but I had nothing to worry about, they really made the whole day so easy! I cannot thank Jorge and Sergio enough! To top it all off, the price was also so reasonable and less than we were expecting! Recommend them 5 stars!!

20 de mayo de 2025
Opinión espontánea
Logotipo de Instamove .com.au

Respuesta de Instamove .com.au

Hi Julie,

Thank you so much for the amazing feedback. We're thrilled to hear Jorge and Sergio made such a strong impression and helped ease the stress of moving day. We're so glad the experience, and the price exceeded your expectations.

Instamove Team

Valorada con 1 estrellas sobre 5

Over charged damaged belongings making a profit more important

Over charged, damaged belongings and while they corrected the over charged they refuse to provide a solution for the damages due to "not making a profit" off our move.
Do not recommend the company for interstate or for moving items into storage. The damage could have been avoided if they just took the time and care in the process.

As they clearly mentioned the claim was made 2months after the move....hard to assess damage when furniture is mishandled and shoved in a storage unit, until you unpack the storage unit. A key point the company seems to skirt over. As I said would not recommend if you can not assess the damage from the day!

26 de enero de 2025
Opinión espontánea
Logotipo de Instamove .com.au

Respuesta de Instamove .com.au

Hi Tasha,

Thanks for taking the time to share such a detailed review. Given the depth of your comments, we feel it’s important to address the facts clearly and fairly.

First and foremost, we issued a $1,716 refund out of our own pocket as a gesture of goodwill. This was despite having already paid the removalist for the full 40m³ of truck space your items occupied. While your storage unit had unusually high vertical clearance that allowed for more upright stacking, the truck did not offer the same height, meaning items had to be packed differently and took up more volume.
Even so, we chose to refund the difference entirely at our own cost, well beyond what most companies would consider reasonable.

It’s also worth noting that your damage claim was submitted months after the move had taken place, well outside the timeframe outlined by our insurer. As such, the matter was not eligible for coverage under our insurance policy, and any compensation provided was made entirely at our own expense.

We take pride in resolving issues fairly. In this case, we felt the matter had been resolved with a significant refund and a lengthy back-and-forth to reach common ground. While we respect every customer's right to share their experience, we won’t allow threats of a bad review to override what’s reasonable or fair.

We sincerely wish you the best in future moves and hope you find a provider better suited to your expectations.

Kind regards,
The Instamove Team

Valorada con 5 estrellas sobre 5

Cesar and Christian were on time

Cesar and Christian were on time, efficient, and took great care with all of my furniture, wrapping everything up before it got loaded on the truck, and were very careful at my new home when unpacking. Price that I ended up paying was in line with the 'moderate' quote that they gave me, but absolutely no huge surprise there given the amount of things they had to pack and unpack for me. Thought Instamove were very reasonably priced in comparison to a lot of the other quotes I got prior to moving. Highly recommend them!

16 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Was moved by Julian and Martin yesterday (17/05/2025) and the move went perfectly. Both were very friendly and moved me as quick as they could. Nothing was broken or missing in any way. I was nervous as this was my first time hiring movers and am from overseas but the team was brilliant. The quote was accurate and there was no hidden cost unlike a lot of the other places i contacted.
5/5 experience
-Hayden

17 de mayo de 2025
Logotipo de Instamove .com.au

Respuesta de Instamove .com.au

Hi Hayden,

Thank you for the thoughtful review. We're so glad Julian and Martin made your first move in Australia a smooth and stress-free experience. It’s great to hear everything went to plan and that the quote was spot on. We really appreciate the 5/5 and wish you all the best in your new place!

Instamove Team

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