Instamove .com.au Opiniones 176

Fantastic move, Super Easy & stress free, InstaMove and Caesar & William took utmost care of every single item, carefully wrapped and delivered to the next destination. I will highly recommend these two guys for your move.

thank you Roosvelt and Jhon, made the move very easy !

It was a rainy day but Gustavo and Mateus were great to work with. Came on time, friendly and professional and got on with the work and handled items with care.

5/5 highly recommend.

Philipe and Diego were amazing. Keep up the great work.

Carlos and Andres were awesome! Really quick and efficient with out leaving a scratch, great conversation and good vibes without missing a beat. 10/10 recommend!

I had a house move booked for the 14/3/2025 and it really went poorly. The initial estimation service really failed, I noted that I had some larger items with the consultant (a few Arcade machines) and later before the move I sent photos. I was advise I needed a bigger truck only after I uploaded the photos of my stuff to their website, quote went up.

Then on the day, the removalist were very cautious about moving the arcade machines and didn't seem to want too, this took half an hour to work out, nothing loaded at this point. Decision was made to do two loads, arcade machines and bulky furniture first, as the new house was only 2-3 streets away, 5 minutes walking distance.
Second load took ages, and I had to authorize a quote variation for two moves. They took along time to load the truck on the second move, saying this is 'the real move now', I had pre-box as much as possible and my 30 square home somehow was re-assessed at 60+ squares. The last few hours they were really slow, I had some minor breakages (Broken bookshelf, feet ripped out of my wooden office desk) and scratched items.
At the end of the day hey were just shuffling boxes around inside the truck until I said to just unload them into the garage and finish up. 9.5 hours to move a couple of streets, and I had no choice but to accept and pay as they told me they will round-up to the next half hour for charging (~$100 plus GST).

When leaving the nearly ripped the bumper off my car not paying enough attention to what they were doing, if I didn't yell stop, it would've been a insurance job. I had to do another 5-6 loads in my ute the next day to finish the move.

So now with all this, my $850 - $1200 quote turned out ~$2100. At no point did they say that GST wasn't included in their hourly rate, I was shock how much it costed but had no option but to just pay.

The worst bit of all is THEY STOLE FROM ME. I had $600 in cash in my bedside draw (Stupid I know, but you are moving and make mistakes, you expect the people providing the service to have integrity) and it was gone after the move, I'm pretty sure I walked in on the guy when he took it too (as he had the draw open and jumped when I walked into the room), I just didn't realize until later on.

I called the company the following Monday and they said they would do an investigation and come back in 7 days. I haven't heard a thing and I've been really ripped off.

I WOULD RECOMMEND YOU DO NOT MOVE WITH THESE PEOPLE.

Many thanks to Carlos and David. We moved into to a 3 stories house with narrow stairs but they did an amazing job without doing any harm to our furniture and electronics. Highly recommended their service. Great attitude through out the job.

Extremely slow and bad service, slack, slow and on the phone a lot, when I hurry them up, they slow down even more, end up paying triple the price , they laugh loudly when I had to pay, because if I don't pay they refuse to unload the furniture from the truck, just because I mentioned that they were a bit slow and they were not happy , and have revenge immediately, so do not criticize anyone from this company, and do not use their service, you will end up paying way more, I have never seem such nasty, desperate, lazy, cheap people in my life. Very bad luck indeed

We booked Instamove for our Melbourne-to-Adelaide move after a lot of research. They weren’t the cheapest, but the manager sounded reassuring, promising a stress-free move.

We had 35m³ of household items to be picked up from an apartment and storage, plus several motorbikes. Instamove gave us two fixed-price options: one with and one without the bikes. We chose to include the bikes. Before paying the deposit, we were reassured that the final charge would be based on the actual volume moved, and there would be no hidden fees or surprises.

A messy pick-up ...

First red flag: none of our furniture or appliances were wrapped, even though protective wrapping was included in the quote. Then, while the move continued at the storage, we got a call from an assistant demanding full payment upfront, despite their website clearly stating it’s due on delivery.

Next, she claimed the trucks they sent were too small and requested that we pay extra for a bigger truck. (But wasn’t this a fixed-price job?) We weren’t able to have a constructive conversation with her, and couldn’t contact the manager directly, since Instamove only has a central phone number and email. So we requested a call-back. (No call came till the next day.)

When it came to loading the motorbikes, the truck was unsuitable, and the movers were out of their depth. Watching them struggle to load the first bike was terrifying. Eventually they gave up. (We were lucky to be able to leave the bikes behind safely.)

A few things that didn’t fit into the 39m³ truck used for the household items were loaded onto the small truck sent for the bikes. The large truck had some dead space, but we were charged extra for the additional volume – which was no more than 1m³.

The next day, in a heated conversation, a representative threatened that they’d cancel the job and return our stuff to our vacated apartment. Then the manager called and reassured us that our household items would be moved safely. He also offered to move the bikes for an increased fee. We chose to hire another mover instead, who did a stellar job at the same price Instamove first quoted.

Storage fees & scare tactics ...

After finding a home in Adelaide and trying to organise delivery, Instamove requested that we pay the storage fees. We had 4 weeks of storage included in the quote, and we owed them 6 weeks. Imagine our surprise when they hit us with an invoice for 20 weeks’ fees – two storage units and 10 weeks for each.

When we questioned this, the staff got aggressive. They suddenly claimed we had more stuff than we paid for, and we had already received a huge discount. When we tried to explain that we had paid all fees in full and that the bikes were not moved by Instamove, they threatened to withhold all our belongings.
Consumer Affairs suggested we might be dealing with unlawful misrepresentation. We told Instamove we were seeking advice, and after a demeaning email from a staff member, we finally received a call from the manager agreeing to amend the invoice.

Delivery – more hurdles ...

Many of our boxes arrived soaking wet, and some furniture was badly damaged. The truck also damaged the driveway as the driver didn’t follow our instructions for where to park.

When we reported the damage, Instamove refused compensation. Their excuses:
1. They “received no mention of damages prior to the team’s departure”. (We reported everything to the movers.)
2. We were not eligible since “the job was not paid in full”. (We paid in full for all services delivered.)
3. They “absorbed a substantial financial loss”. (This is due to their mismanagement, and has nothing to do with their responsibility for the damage.)

When we sent a detailed rebuttal, they just ghosted us.

In short, Instamove operates with dodgy quotes, unprofessional staff, and zero accountability. Their quotes are live documents that they change after signing. They contradict themselves, gaslight you, ignore complaints, and if they don’t want to deal with you, they stop responding.

If I receive a response to this review filled with lies, I won’t be surprised.

Avoid them at all costs.

If I used the words I really wanted to describe this sham of a company, I'd be banned from the internet.
Their whole business is based on false claims. They have no physical address, no fleet of trucks, and use subcontract moving crews.

They failed to meet their obligations under the terms of the agreement we accepted and paid for, then attempted to blame us for their own incompetence.

"No hidden charges" except that on the day of the move they told us they had underquoted and we had to pay more.

They couldn't complete the job on the day because they had sent an undersized truck, then attempted to extort more money from us to complete the rest of the move, which we engaged a professional mover to do later.

When they sent the invoice for the quoted storage fees, it was double the quoted amount. We disputed the fees and they attempted to blackmail us by threatening to hold our furniture until we paid up.

Insurance included up to $5000? Another lie. Our furniture was damaged & they came up with all kinds of fake excuses as to why they didn't have to pay up, even though the damage was pointed out to their driver, who failed to report it the their office, so they used this as one of their excuses to deny our claim.

They also claim they give a "happiness guarantee" but when we attempted to make valid complaints we were screamed at, abused and threatened on more than one occasion.

I fully expect they'll deny all of this, or make some lame comments about it being our fault because they're so unprofessional that they can't accept responsibility for their screw-ups, but we have evidence, in writing.

An ACCC complaint is pending.

Instamove disgracefulA quote for a one bedroom apartment was $560. The two guys were so slow it took them 4 hours than I was waiting at drop off location for over an hour when they had left before me than o was charged $1300 and they wanted the payment straight away. Do not use this company double the amount and time of what they tell you it will be. I’m a single woman I feel like iv been taken advantages of. Oh and iv had to do 3 car trips back because they couldn’t fit anything else in there truck apparently and there was plenty of room when o checked when they got to drop off address.

These guys moved me on the weekend and they were fantastic!! They were on time, polite, experienced, efficient and had a really good attitude all day - even when we were all exhausted!! Highly recommend!!

"I'm delighted to share my positive experience with Rente and Daniel during my move. Their service was not only efficient and impeccable but also surprisingly affordable. Their professionalism and budget-friendly approach made the entire process smooth and cost-effective. I highly recommend Rente and Daniel for a seamless and economical moving experience!"

Would Definately recommend Instamove. Easy booking and very reasonable prices. Carlos and Manuel were excellent on the day and were really lovely.

Guys were punctual, helpful and quite lovely. I would recommend their services. Very appreciative of their work. I was happy to see nothing was damaged, they took good care of our things.

The workers were punctual and sent a text with an eta before arriving. They were also friendly and efficient and were an immense help with moving bulky items such as a fridge, couch and queen mattress down a flight of stairs. I highly recommend!