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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Had an initial hiccup with the delivery being said would arrive on 29th and by the 1st still had heard nothing with no delivery. This caused some panic, as I'd read reviews stating some people didn't... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company who were extremely generous. Had bought a 2nd hand bike from a friend and promptly broke the sensor. A local bike mechanic spoke to them and was talked through the issues. A part wa... Ver más

Valorada con 5 estrellas sobre 5

An electric bike purchased for a competitive price has been proven to be well built and reliable. Have covered about 200 miles thus far and apart from having to carry out some wear and tear maintenen... Ver más

Valorada con 1 estrellas sobre 5

Absolutely dreadful, avoid at all costs!!! Bike arrived in December as a gift for Christmas, assembled Xmas eve to notice it has a buckled wheel, paint missing to the back and very bent (asif it... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Club de ciclismo
  3. Ciclismo en ruta
  4. Tienda de deportes

Escrito por la empresa

Manchester-based Insync Bikes designs and manufactures high-end bikes at affordable prices for all the family, with a focus on cycling as a force for good. Owned by India-based Hero Cycles, the world’s largest bike manufacturer by volume, Insync aims to be the market leader in European bicycle distribution, providing a complete range of branded cycling products including Viking, Viking Pro, Concept, Coyote, Insync, Ryedale, De Novo and Lectro.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

223 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Item was great

Item was great, price was the best online, delivery time was even better! Would highly recommend. Truly had a great experience from start to finish, will be coming back in future for sure.

27 de septiembre de 2021
Valorada con 1 estrellas sobre 5

I regret that I bought bike as a…

I regret that I bought bike as a birthday present for my son from them. I received an email from their courier on 14,15,16 and 17/09 with information that my item will be with me these days so I was waiting at home for nothing. It’s a joke… I tried get any info from tuffnells where is my package and when I will get it, but they couldn’t tell my anything. So I wrote email to the sender and they answered that my package should be with me by Monday 20/09, unfortunately I’m still waiting. Today I tried call them all day but they didn’t answer, also I wrote another email, without answer too… I wanted to buy a bike for myself as well from them , but after all I will choose another company and for sure I will let to know my friends and family about this bad experience. Very poor service. Im so frustrated and my son is disappointed. I don’t know what to do right now with this situation.

21 de septiembre de 2021
Logotipo de Insync Bikes

Respuesta de Insync Bikes

Hi Klaudia ,

Apologies for this poor experience.

We are actually facing some delays with the Logistics service provider due to shortage on lorry driver .
I am aware its your kid's birthday and due to our poor performance its messed up now , which is excruciating .
However we are always working towards the better customer experience and customer Satisfaction .
Lastly, If you can give us another chance then I can comeback to you with a firm date of bike delivery by tomorrow.

Thanks and Regards
Kunal Kapoor
Head of Online - INSYNC bikes Limted

Valorada con 1 estrellas sobre 5

Received damaged

Hi have contacted as the front wheel is buckled so scrapping on the brakes. Awaiting a resolution
Thanks for responding. But not given any contact details so I can call???

21 de septiembre de 2021
Logotipo de Insync Bikes

Respuesta de Insync Bikes

Hi ,

Thanks for your valuable feedback .
In Order to assist you further , Can I arrange your call with our Product expert tomorrow ? Also please share time preference please.

Regards
Kunal Kapoor

Valorada con 3 estrellas sobre 5

Delivery issues.

Bike was delivered 4 days late, waited in twice and never came, had a few hours notice on the day it actually arrived - good thing I wasn't working. Good condition surprisingly, the driver ragged it around before he came (guessed this by the way he sped around the corner and skidded to a halt before arriving at my house) Won't buy from this company again due to lack of communication and confirmation of dispatch but overall I'm pleasantly surprised the bike arrived in one piece and is in decent working order.

6 de septiembre de 2021
Valorada con 5 estrellas sobre 5

Great little bike

Great little bike. My daughter is going to love it for her 4th birthday. Was delivered swiftly after ordering. Very happy with this purchase.

2 de septiembre de 2021
Valorada con 1 estrellas sobre 5

Bought a bike, got a refund instead

Bought a bike, got an email with a refund and no explanation. Tried to send them an enquiry through the website to know what happened, never heard back. At least got the money back but costumer services is crap. No good way to reach them.

Payment definitely went through via PayPal, and was refunded via PayPal too. I will try again and if successful will change this review.

21 de agosto de 2021
Logotipo de Insync Bikes

Respuesta de Insync Bikes

Hi Camila ,

Apologies for this poor experience.

After checking your case , it seems the reason for order cancellation is the account didn't receive the payment against the order and due to which it first went to held stage and got cancelled by the System.

If you want you can again place the order and we ensure to deliver it in Next 1-2 Days.

Regards
Insync Bikes Limited

Valorada con 5 estrellas sobre 5

Satisfied with the purchase.

Bike arrived earlier, good value for money comparing to other websites. Good size for 5 yr old son.

19 de agosto de 2021
Logotipo de Insync Bikes

Respuesta de Insync Bikes

Thanks for your generous feedback but would like to give complete credit to our Design teams who have meticulously design the Bike keeping kids age and height in mind.
Hope you have a great experience.

Regards
Insync Bikes Limited

Valorada con 5 estrellas sobre 5

My expectation was exceeded

My expectation was exceeded. The bike was delivered on Tim contrary to my expectation & the bike is amazing. Everyone has been admiring it

16 de agosto de 2021
Logotipo de Insync Bikes

Respuesta de Insync Bikes

Thanks for your kind words .
Do checkout our new lines of Adults and Kids Bikes coming in 27th Aug .

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