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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Had an initial hiccup with the delivery being said would arrive on 29th and by the 1st still had heard nothing with no delivery. This caused some panic, as I'd read reviews stating some people didn't... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company who were extremely generous. Had bought a 2nd hand bike from a friend and promptly broke the sensor. A local bike mechanic spoke to them and was talked through the issues. A part wa... Ver más

Valorada con 5 estrellas sobre 5

An electric bike purchased for a competitive price has been proven to be well built and reliable. Have covered about 200 miles thus far and apart from having to carry out some wear and tear maintenen... Ver más

Valorada con 1 estrellas sobre 5

Absolutely dreadful, avoid at all costs!!! Bike arrived in December as a gift for Christmas, assembled Xmas eve to notice it has a buckled wheel, paint missing to the back and very bent (asif it... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Club de ciclismo
  3. Ciclismo en ruta
  4. Tienda de deportes

Escrito por la empresa

Manchester-based Insync Bikes designs and manufactures high-end bikes at affordable prices for all the family, with a focus on cycling as a force for good. Owned by India-based Hero Cycles, the world’s largest bike manufacturer by volume, Insync aims to be the market leader in European bicycle distribution, providing a complete range of branded cycling products including Viking, Viking Pro, Concept, Coyote, Insync, Ryedale, De Novo and Lectro.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

223 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

I've had my Insync Shock ebike for just over a year now.

I've had my Insync Shock ebike for just over a year now, having purchased it during the first lockdown. I really love the bike, it is well built and was well set up on arrival. The 36v battery provides ample power assistance to get me up the steep hills here in Pendle, Lancashire. I've enjoyed the freedom of getting out and about and the fresh air and exercise it provides. The disc brakes are great, easy to exchange the pads. Much appreciated!

11 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

I couldn't be happier with the customer…

I couldn't be happier with the customer care I received. I bought a Bike from this company and messed up the assembly which resulted in me needing a new part.
I emailed them and received a swift reply the next working day. The company where happy to send the new parts out under warranty. I'd like to thank the customer service team for going above and beyond !

8 de abril de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Slow to get a replacement

Finally have received a replacement for damaged part. Took some time and a few phone calls to sort the issue. Was quite a wait for a replacement part. However, all sorted now.

6 de abril de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Locking Quality

poor assembly of rear wheel and chain. Push pedals were partly seized due to the misaligned chain with the front and rear sprockets.
Unsure of the general quality of this bike, will not purchase from this company again! Also if the bike has to be sent back, it is the responsibilities of the owner.

6 de abril de 2021
Valorada con 1 estrellas sobre 5

Rusty and damaged bike

I have bought products from here before and they have been great however this bike had rust on frame under paint and a dent on the frame. Also the tyres had been worn. It looks like it was a faulty return. So disappointed as I had to keep it as it was for a birthday the next day. All products should get quality control, especially ones for 3 year old children. Such a shame as the bike I bought before was in excellent condition and great value.

7 de marzo de 2021
Logotipo de Insync Bikes

Respuesta de Insync Bikes

Hi Mathew
I am really sorry to hear about the issue you have with the bike. I understand you had little option as it was for a birthday present the next day. We would be more than happy to replace the bike for you. Please let me know if you would like me to arrange this for you.
Regards
Insync Team

Valorada con 5 estrellas sobre 5

First order

When I ordered for the first time I was a bit sceptical about it as I didn't receive a deliver date but then it was at my door within 5 days, package's very well not one the wrong. I would recommend this website 👌

6 de marzo de 2021
Valorada con 5 estrellas sobre 5

Great kids' bike

Great kids' bike. Easy to assemble. Shipment very quick. I would highly recommend this company.

25 de febrero de 2021
Valorada con 1 estrellas sobre 5

£700 bike I can't use

I have a townmaster electric bike I bought from Ideal World. The tyres need blowing up every time I use it. The front light has never worked. Now the battery has stopped charging.
The bike is still under guarantee. I rang Insync but no one is answering the phone. I left a message on the website but no one seems to reply.
Their website lists a local agent. When I rang he said he didn't do electrical repairs.
The bike was competitively priced but if you can't use it it's worth nothing.
I suppose I have the option of taking Ideal World to the small claims court.

8 de febrero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad quality bikes

Bad quality bikes. Supposedly on sale, but the price you pay is higher than bikes elsewhere and the quality is so so shody. Typical China stuff, cheap, badly done, and stock is damaged too. My bike arrived in an open box and damaged in so many places. I was under a heavily charged period of my life and had no time to deal with it. To add insult to injury, the bike parts started falling off and rusting without the bike even being used by my toddler. Avoid at all costs.

6 de febrero de 2021
Opinión espontánea

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