IPM Opiniones 4

Robyn provided no apology for the damage caused to my vehicle by her caretaker. She barely accepted that the caretaker had used Vaseline to put a parking notice on my windscreen. Refused to accept that this had been done. Wasn’t until I sent evidence that she accept.
Asked to be reimbursed for the cleaning which she refused. Also failed to say ‘sorry’ which would have resolved the situation.
All in all Robyn provides totally inadequate management for Bridgford Place.
We have the following issues that are still unresolved and have been for the best part of a year :
1. Wall in communal areas need painting
2. Carpets need replacing
3. Car park barriers needs to be repaired
4. Lights keep faulting and take forever to be replaced.
5. Outside areas need repairing eg lights etc.
6. Issues with plumbing due to the way the building was built remains an issue. Yet to be resolved.

Despite all these issues the service charge increased this year. Requested a breakdown and I am still awaiting an update.

Total lack of service, management and understanding. Wouldn’t recommend Robyn or IPM

Very poor standard of maintenance, no transparency about costs, failed to repair lift and massively increased fees without providing proper justification.

They never respond to emails. Lifts have been out of order over a year in our building so people in wheelchairs physically cannot get up floors. Bin area is an absolute state - they hire cleaners but they don’t do anything. Everytime you email they’re either on annual leave or off site and nothing is ever sorted. Last straw was them shutting the carpark and failing to provide any alternative arrangements or information.

Terrible property management company - they have been called out for various unfounded and fictitious charges - which they then have retracted without explanation - at best they are unresponsive and at worst, rude to their clients and highly incompetent.