I've chosen Irish Parcels among others since I've needed to have laptop delivered to buyer in UK but I wasn't certain if qualifies as restricted item. Chat within their website on Sunday was availabl... Ver más
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Consulta las opiniones de los clientes
I ordered a parcel for collection and delivery on the 15th. I have just been told it has not even been collected. Today is the 21st. No apology, no explanation. They've offered to charge me another 15... Ver más
The people at Irish Parcels are simply amazing, first class chrome service. They actually answer phone enquiries politely and efficiently. This is in stark contrast to many of the courier companies wh... Ver más
The website is easy to use. There's plenty of options. Customer service is great. Very quick to reply to questions. Customs declaration was a little difficult to navigate but worked it out. I have nev... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Get a quote from the top courier companies in Ireland. We compare couriers based on your route and the size of parcels. We then display them in one simple quote which you can book online. Save up to 80% on your Parcel Deliveries. Due to the high number of Parcels we send we have unique contracts with major carriers such as TNT and DPD, this allows us to get the lowest shipping prices which we pass on to our customers. Our prices are up to 80% cheaper that going the courier direct. If your parcels are over 2kg most of our service are also considerably cheaper than An Post. Send your Parcels within Ireland, to the UK or Worldwide with Irish Parcels. We offer a full door to door service for both business and individuals. Your Parcel is in safe hands with Irish Parcels, we offer online tracking so you can see your shipment each step of the way. Irish Parcels only works with the best couriers in Ireland and Worldwide. Get a quote now and see how much you can save on your Parcel Deliveries!
Información de contacto
Coliemore House, Coliemore Rd, Dalkey, Co. Dublin, Ireland, Dublin, Irlanda
- 0196 97886
- info@irishparcels.ie
- irishparcels.ie
3,8
Muy bueno
176 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 22% de las opiniones negativas
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Collection timings
The collection time is stated between 9-5 , too broad a timeframe , the driver should be able to contact you within a few hours of collection so that your not hanging around all day waiting and unable to do anything else
7 de diciembre de 2020
Collected and delivered in the time…
Collected and delivered in the time frame stated
6 de noviembre de 2020
A nightmare of a service
A nightmare of a service, have paid 117 euro to delivery from Galway to London, when I printed the labels the wrong address for the receipent was on them. Irish parcels tried to blame me for putting in the wrong address!! I waited all day for collection nobody turned up
I now have to go and print new labels and see if they turn up to collect the parcels today
Do not recommend this company
24 de septiembre de 2020
Opinión espontánea
Respuesta de Irish Parcels
Dear Teresa Ryan, thank you for your feedback. I can see your first collection failed and we rebooked another collection for you. I can see the shipment was upgraded to express and arrived on the first estimated date you originally booked, I am very sorry for any inconvenience with the first collection. We are disappointed with a 1 star review, a number of staff worked on your case to ensure your item was collected and delivered on time and I do not feel 1 star reflects the service received. I understand this shipment was sometime ago now, however, I can arrange for a manager to contact you about this if you wish. Have a great Christmas.
TNT , MESSED UP THE COLLECTION
TNT did not collect on the scheduled day, this resulted in the delivery being delayed.
This wasout side the control of Irish parcels.
Nick
IPS54517
16 de julio de 2020
Opinión espontánea
Respuesta de Irish Parcels
Dear Nick Dwyer, thank you for your feedback. I can see the courier attempted collection on the date you booked from a Rachel Dwyer at 11am but no one was available. The courier may not always be able to wait at the address and call the number provided due to the number of collections and deliveries they do each day, we do advise this, someone should be available at the collection address. We rebooked another collection for you but unfortunately, the driver was injured early that day and was unable to collect, we have rebooked another collection for you to get this item collected. I hope you can understand that we did everything to ensure this item was collected, the first failed collection was though no fault of Irish Parcels and the second was due to a genuine issue with the driver, which I hope you can appreciate. I understand a colleague is dealing with you via email, and if there is anything else we can help with simply let us know.
Parcel Delivered
Picked up as scheduled and delivered next working in Ireland. Fantastic service that I'll definitely be using again.
17 de mayo de 2020
Opinión espontánea
Wouldn’t trust them to deliver pizza!
Booked and paid for the collection of a parcel from the UK.(80x80x40)
The next morning I had to ring their office to get the labels sent.
At the end of that day when the parcel should have been picked up, i get an email saying their system shouldn’t have allowed me to book the parcel as it was too big for the courier to collect. Instead of trying to get an alternative courier to Honour their contract they simply cancelled it, leaving me without a courier I’d already paid for. Be aware, under their terms and conditions they can cancel a contract at any time. They are not a courier company, they are a booking agent and an absolute joke of a company. They have no idea what customer service is. When I complained to their representative he told me their system had taken bookings it shouldn’t have several times that weekend. As if that made it alright. Do yourself a favor, if you value your parcel go directly to the courier companies.
Will never use again
Typical of your brand of customer service to blame the customer. This review was posted yesterday. It takes several days for Trustpilot to verify a review, but they will verify it as I have all your correspondence.
A parcel is defined as a wrapped object sent by post/courier. Your system had no problems booking, taking payment from me and sending labels (eventually) for it. A parcel that TNT (one of your trusted couriers) had no problem delivering to me today. You might also want to read your own website where it says “there are no set size or weight limits”
13 de mayo de 2020
Opinión espontánea
Respuesta de Irish Parcels
Hello Austin, as this is not a verified review I cannot see any order information for you. I have sent you a Trust Pilot message in order to get your details so I can look into this for you. If you did book with us I am very sorry if your item was too large for the courier and we had to refund you. We deal in parcel shipping and it seems your item is very large and not suitable to send as a parcel.
Irish parcels
Highly recomend them!
Bang on time.Profesional all the way and affordable prices.
Very helpful lady at chat office too.
Well done guys!
12 de mayo de 2020
Opinión espontánea
Excellent service overall
Excellent service overall . Easy to use website, helpful online chat system to answer any questions . Very fast delivery to Australia in these unprecedented times .
12 de mayo de 2020
Opinión espontánea
I've chosen Irish Parcels among others…
I've chosen Irish Parcels among others since I've needed to have laptop delivered to buyer in UK but I wasn't certain if qualifies as restricted item.
Chat within their website on Sunday was available and my doubts got cleared, collection booked for next day. Item arrived within 4 days, delivered to buyers door in time when COVID19 wrecks almost every business. Will deal again.
12 de mayo de 2020
Opinión espontánea
Highly recommended - great service
I have absolutely no hesitation in recommending Irish Parcels to anyone, that needs a first class service.Their customer service and attention to detail are second to none. From the initial easy to navigate booking for a quote,pick up and delivery - confirmation emails on intended pick up time, which has always been extremely accurate, following up with a fantastic tracking service and delivery always on time. The cost is really good value and affordable. Top class Company..
9 de septiembre de 2019
Opinión espontánea
l have a parcel still pending yet to be…
l have a parcel still pending yet to be picked up since 30th of August, so disappointing.
9 de septiembre de 2019
Opinión espontánea
Very efficient service excellent value
Very efficient service & excellent value.
Highly recommended
18 de julio de 2019
Opinión espontánea
Great service with door to door prompt …
Great service with door to door prompt delivery and collection.
17 de julio de 2019
Opinión espontánea
"It was a third party"
Purchased a parcel delivery through this site and now they won't stand over it being lost as it was GLS couriers.
19 de febrero de 2019
Respuesta de Irish Parcels
Hi Stephen, thank you for your feedback. If you booked via IrishParcels.ie to send a parcel with GLS please contact us as we have compensation in place as per our terms and conditions if there are any issues. You can contact is via email (info@irishparcels.ie), live chat or phone (0196 97886). It is extremely rare for any shipment to be lost if the labels are attached. We look forward to hearing from you.
Good!
Solid company,worked with them a few times,alwasys had a pleasant experience
Pros:
Great website
Fast processing
Great customer support
Cons:
Can be cheaper
Delivery took a while
23 de marzo de 2018
Opinión espontánea
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